KGM Insurance

I would not recommend them, nobody or dept wants to help, just keep saying go back to broker. spoke with barry who only wanted to say what he wanted to and not listen to my issue. My insurance went up over 300% in one year. although I had a claim which I consider a no fault claim as all I did was open my car door and the wind took it and hit another vehicles wing mirror. Do not use this company they are not interested in speaking to or resolving your issue.

Absolutely shocking ! My taxi business is now non existent at the moment and KGM are refusing to do lay down cover which all other companies are offering in this time of uncertainty..making money out of this situation is terrible having to pay for Insurance when you have been isolated for 3 months due to health reasons is unacceptable so much for helping customers!!

I'm keyworker on my way back home some guy hit me on roundabout , the car was taken by insurance against me to own secret location 90 miles away from my house , after fev weeks they find out that I have Feb miles to much they finish with me . I ask them for my car they don't want return me car , and ask me for money for keeping etc. After hours and days I get where car is located and I went collect , my car was more damage after keeping him like from accident , they lies that is my fault and everything possible ,the damages are over 3k they just wash hands and blame me . I spend a month over phone milions emails all for nothing , if u will have something to do with them they cryminals more like insurance company, horrible experience ,

Absolute thieving bastards! less than one month to go on my policy and they can't insure me anymore as I changed my job. Paid up for the year, but no refund and no NCB!

Do not use them as your insurers, they will not defend you against a claim. Complete waste of time, liars and cheats. So, typical of an insurance company really.

What a horrible company to deal with.

My claim theft claim was rejected as KGM claimed I hadn t taken reasonable precautions to protect my vehicle. This was because I was advised to recode my vehicle which was done but was stolen prior to the appointment. KGM were made fully aware of this plus I submitted various bits of proof including confirmation from my dealership that the vehicle had been booked in.

Nonetheless my claim was rejected. Cut a very long story short the case went to the FO who s investigator decided in my favour however again KGM refused to accept the decision and requested an ombudsman make a final decision.

Well today that decision came through in my favour and now is final. I will be calling KGM shortly for settlement. My advice is stay away from an issuer like this who despite the evidence put in front of them, look to decline a claim for purpose of not paying up. Absolutely disgusting.

Unbelievable revues. I insured with KGM in January this year. A good quote for my Mercedes 320i coupe. The reviews proves rhe point that you can't please all the people all the time. LV are useless. Nasty Durect Line the same. Be Wiser. I was that's why i went with KGM. Holding breath for next years cost.

I can only go by my experience. A bit backwards & forwards between broker & kgm at the start, but other than that, very satisfied with the outcome.A very fair settlement figure for my written off vehicle. I have multi car ins with this company & intend to stay with them. So far so good. Lets face it, some people just like to complain about everything.
All in all another happy customer. Many thanks. Ron hart

Discusting!!! I have been waiting over 8 months for full payment of my settlement. Payed me a percentage and took a lump out of my own money for storage fees? Of which im now forever on the phone to them getting fobbed off!! Useless at there job in all departments. Terrible attitude towards customers and 0% help. Will never in my life use them again!!! Its lead to me contacting the financial omburdsman... they need shutting down!!! If i could give 0 stars i WOULD. Shocking..

The person I spoke with 'Joanne' who I must say had a useless attitude! They are not going to payout for my sons car that has been written off.....because he does not work outside the home, but takes care of his 3yr old daughter as his wife works full time. They consider this to be 'unemployed' so his policy is void!!! ALL the premium was paid up front!! Disgusting! DO NOT go near this company!!!!

Terrible experience. Wish I just went for a policy that was more expensive

Recently had my classic Triumph stolen, KGM dealt with the claim efficiently, the service was brilliant and they paid out really quickly. I will recommend to my friends and family.

Completely screwed up my insurance policy....no communication no apologies taking money from my account and then emailing me telling me they had no card details on file.....id stay well clear

Have been waiting over 2 months to get vehicle repaired - not impressed at all. Would not recommend them to anyone!

Need to replace windscreen .. cannot get through at all! Blatant avoidance of calls. Will never insure with them again.