Worst experience. Once you purcahsed your car, they are done. No one returns calls so you can't even make a complaint to them. Try different dealer or go to Mercedez.
This place is amazing. Just bought a car from Vasilis Hronas. He is personable and knowledgeable. He taught me so much about the i3. I went to two other dealerships and he was the best. If you need a car please go see Vasilis!!
Let me start with the positive. The sales staff was great. Maz accommodated our timing and never felt pressured at any time. However with most things, I have issues with the post deal. Specifically the added maintenance plan that was sold to me. My wife and I both heard the finance rep (Lance) say t...
Of the three BMW dealers I visited and the others that I worked with over the phone. Hands down Irvine BMW was the best. Terry Zwarka helped me find the right vehicle. He is super friendly and never pressured me; and I had a lot of requests and questions. At no point did I ever feel that I was n...
Had a great experience with Ruben in the service department after having issues with my AC. The team set me up quickly with a loaner car while they ran tests on my car and let me choose the loaner car of my choice.
I Highly recommend Artin Avarian as a BMW professional salesman. This is my second car I leased from Artin at Irvine BMW. Both times everything went fast, smooth and easy. I had one time experience with him for BMW X4 M40i in 2017 , which was excellent, he takeout the car that i loved from showroom ...
Justin is the absolute best BMW service rep.
Thanks
Jill
Ruben handled my service quickly and professionally. I will definitely return to BMW for my next car.
If you re financing a car, there s always a bit of dealer hocus pocus to try and get you to ignore the vastly inflated price you re paying for a depreciating product. In fairness to these guys the price of up front purchase and finance was clearly explained which is all I ask. I think people forget ...
Came in to lease a Bmw M3 an Renzo helped me out he did what any other salsman is supposed to do treat u right an make u feel at home no pressure great attitude at the end i took the m3 home!
Thank you Renzo
Great experience buying my car with Chris Lorentzen.
Renzo and Octavio were pretty helpful, had an amazing experience leasing my new BMW.
Thanks guys
Ali Paveh, thank you so very much. We loved the way you work with us and the way you helped us. I give Ali Paveh a 10/10.
After some not so stellar service from a different internet sales rep, I was handed over to Carolyn. She basically saved the sale because of her 5 star customer service. When you internet shop, it s nice to get a response and not be placed behind someone just because they are physically there. You a...
I brought my i3 in for maintenance they accommodated a loaner for the day and I was in and out in 20mins. Great service, quick response and they were done the work by end of the work day.
I came here twice and received just terrible treatment both times (and it was far worse the second time).
For my first visit, I came for a scheduled maintenance under warranty. The level of service here was shockingly cold and poor, and I constantly felt out of place. My service advisor, Jeneviev...
Justin is beyond phenomenal. He is always professional, friendly, knowledgeable and helpful. Definitely one of the main reasons we patronize Irvine BMW. Superb on all levels!
Hello
To begin with a brief background about my self
I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA
We have been loyal BMW customers for over 10 years having bought more than 8 BMWs or so
We went to Irvine BMW and we...
Great experience with Vas in sales. He got me a great price on my dream car.
I went to BMW the dealership last month with the family, bought a very lightly used (demo car) SUV for our family. I was greeted at the door by Ramiro. He was very patient with us, considerate, friendly and not pushy.
We bought the car the same day and the manager (Fred) and the finance team (Tami)...
I got my new BMW i3 from Irvine BMW dealership, I worked with Seph Dietlin, he was really nice and helpful guy, I appreciated for everything, thank you Irvine BMW
I recently purchased my vehicle from here, and had a wonderful experience through Aaron Hawkins and Shelly Fisher who both made the process seamless and enjoyable!
Went to see my service advisor Ruben Garcia as the emissions light on my 2017 X5 came on. As always, he was extremely professional, personable, and efficient. They had to keep my car a few days and provided me with a beautiful loaner car. Ruben kept me informed all along the way honestly letting me ...
We received amazing service from Vasilis Honras and Romy. We got an awesome deal from Vasilis. He met all our needs and exceeded our expectations. He ensured our satisfaction. We highly recommended purchasing your next ultimate driving machine with him and his team.
I only leave two types of reviews, exceedingly awful or pleasantly outstanding. Justin DeMond and Aaron Green definitely belong in the outstanding category. Their absolute attention to detail and commitment to serving the client is both fantastic and refreshing. If buying a car is supposed to be ...
Very satisfied with the service here especially with Chris Bridges. Courteous and professional. Thank you.
Great experience working with Brandon on my i3 lease. He was upfront in price quote and made the negotiation hassle less. We spoke on the phone and got the deal done over the phone. He preped everything and I picked up the car 4 hours later. A very timely car buying experience. I would strongly...
We had a very pleasant experience buying our new car. Danny was so personable and knowledgeable and he listened to our requests.
He found us the exact car we wanted.
It was smooth and easy. I would recommend him to any friend.
The finance manager was also exceptional.
The service at Irvine BMW is amazing . The finance manager Jamil goes the extra mile to make sure you get the deal you re looking for .
Fred , the sales manager works miracles to get you the car you want , and Danny , the sales representative , excellent sales person and not pushy as most are but ...
Chris Lorentzen went above and beyond to get me my perfect car! I traveled from LA to Irvine because the quality of service and attention to detail that Chris provided, as well as his ability to find the exact car I wanted at a great price. Chris made this an enjoyable and easy experience! I highly ...
BMW Service of Irvine is outstanding! My car was completed on time, as they estimated and the maintenance issues were corrected and they delivered the car with a wash and clean. The communication was constant and the service was prompt. My service advisor was Jesse and he always does a complete and ...
I've been purchasing BMW's for over 25 years. You can't beat their prices and the outstanding service they provide. My go to guys have always been Fred Van Rooyen and Renzo Montoya at Irvine BMW!
Jonathan was extremely helpful. I had a very short window to purchase a car and he really moved the process along. I would buy from Jonathan again and Irvine BMW.
Today I had a service appointment at Irvine BMW at 9am. I reached around 8:50. Waited till 9:15 no one came, finally one gentleman named Gary came and apologized for the delay. I can fully understand the 15 minutes wait as it was a busy saturday. for lot people who are working 5 days a week like me ...
I strongly recommend Brandon Kim for your next car! He was awesome and made the entire car purchasing experience pleasant, easy AND enjoyable!
Justin was great and couldn't ask for better service.
My service guy at Irvine BMW is very friendly and efficient. He gets five stars for attitude and personality. However this was my second visit for the same issue. There was confusion over whether I had an appointment and the loaner car department didn t have my reservation. Irvine BMW service dept i...
I just had a great experience over the weekend. William Yen went our of his way to make the car purchase enjoyable. It started from the initial greeting to driving away with the purchased car. William in Sales, by far provided the best experience I have had purchasing a car and I have had many of th...
Great experience at Irvine BMW! Worked with Aaron Hawkins who provided excellent advice and service for my purchase. Highly recommended.
Best staff. Sergio was my advisor and he s really friendly and he helped me for my car . Best customer service and best place to go for bmw service. And shuttle service was great . The car was really clean and our driver Farzin was really friendly and he had mask on all the time. He was on time for ...
Andrei did a great job at helping us!!
It was as fuss free as a car purchase can be ... highly recommend .
Service associate, Gary, was excellent. I waited for the car which was ready as promised. All went well.
DO NOT COME HERE to service your BMW. Appointment messages were never returned and the service people's attitudes are just horrendous. In the past, prior to the current remodeling, we brought all of our vehicles here for servicing since it is the closest bimmer dealership, and we have received gre...
I just bought my BMW here and the service was excellent.
Great lease experience with Chris Lorentzen. He found me the exact car I wanted, and made it super convenient to return my lease and take delivery. Thanks again!
Great, attentive sales service. New lease was just like last time - excellent!
Very pleased with the service I was provided by Jesse Alter.
Bruce and Calvin exceeded all of my very high expectations! Thank you so much! You were both highly professional and very pleasant to work with and I definately plan to be a repeat customer!
Great deal and friendly non pushy atmosphere. Chris and
Mike Anjard are professional at every phase of the deal.
Irvine BMW is the first dealership that I dealt with that didn t haggle and/or waste anyone s time. They kept their word. Every staff member I spoke to came across as genuine, and down to earth. Ask for Shawn Y., he s a good guy!
Brandon Kim was the difference maker when it came to purchasing our BMW 428 xdrive GC M sport option. Mercedes prices were good but the sales people were less than enthusiastic. We had to insist on a test drive ! Other BMW dealerships kept in touch but didn't go the xtra mile. At the time the 428 G...
Gary was very helpful throught the process, gave some good suggestions for the maintainance of the car for long term.
I came in to test drive an X6 on a Saturday afternoon. I told the receptionist. She said someone would be right with me. No one ever came. When I went to walk out then people started apologizing and coming out after me. Sorry - too late. Overall poor customer service.
Looking for a new car? Go see Jason DeMond at Irvine BMW. Jason is not your typical car salesman, He is straight up with you, gives you the best deal and you never feel like you re being taken advantage of. You know what I mean, the sleazy sales guy who you know just wants the sale no matter what it...
The absolute worst dealership. TERRIBLE customer service. They sold me a 2018 440i with damage to roof and it took them over a month to fix it. They had to repaint my entire car causing my car to lose value. There are scratches where the dents used to be. They were rude and unresponsive to me the en...
I went to Irvine BMW for service for my new M5, I was really confused with my car s options and functions, Farzin explained to me everything in my car with a great social distancing.
Thank you!
Jason and Yiwen are amazing, they found me my perfect car and had my car tinted before I even arrived at the dealership. From picking out features on the car to taking delivery of my car, Jason and Yiwen made this transaction stress free. I couldn t have asked for anyone else s help, Thank you Jason...
Irvine BMW was extremely accommodating. Their vehicles are the best & their staff is extremely resourceful. They work hard to make the long process of buying a car as simple as possible. Moe, especially, was an absolute pleasure to work with. He was extremely resourceful, well-rehearsed, and extreme...
Jenevieve Saldivar is your go to person for all of your BMW service needs. Jenevieve and her staff will go above and behind to make sure you are 110% satisfied during and after your service visit. Thank you again for your hard work and dedication to service.
-ralph w.
Very pleasant and smooth service appointment with Gary for routine maintenance on our 335i. Thanks Gary!
Never had a better experience purchasing a car! My husband and I walked into Irvine BMW close to closing (after a long day of car shopping) and salesman Vasilis Hronas greeted us and wasted no time showing us exactly what we were looking for - no games! Without knowing what we weee offered else wher...
The shuttle service with Farzin was pleasant and entertaining. He is very responsible driver.
got a new convertible, amazing service and follow up from Brandon kim, vehicle delivered before the delivery time and all points was fully covered and explained by Brandon.
If you are looking for a BMW and the best buying experience you could ever ask for then look no further that Irvine BMW! Maz and his team, Jason and Jackson, are by far the most skilled, personable, and willing individuals I have ever worked with! I have bought numerous BMW s and will never go to an...
I just leased a new BMW X1 today from Brandon Kim. He is so knowledgeable and he provides great service. My transaction from turning in my prior leased car and leasing the new car took only 2 hours. I love dealing with Brandon and the whole BMW Irvine team.
Great deal comes from great listening. Brandon Kim is the salesman who will listen carefully what you need for, but no BS.
Highly recommend this place Sales manager Steve and sales man Cameron made me feel welcome upon arrival at the dealership, they allowed me to test drive the certain models, and Cameron was genuine and loyal about the BMW brand so I recommend him if your looking at a good deal on a BMW.
The buying process was well explained. Everything was smooth including the financing.
Carolynn helped me out tremendously with my car purchase, everything had gone smoothly from what originally was only to look at my now 2017 BMW 340i to financing. Irvine BMW for sure has my business in the future
Our salesman, Moe, was very helpful, friendly and patient. We have very good experience buying our BMI with him, will definitely refer friends and family to him.
Adam helped me replace a fuse for my vehicle. He was very personable and knowledgeable.
Artin is the one of the best client advisers and always takes care of his clients!!! I just bought my second BMW from him!!! He always takes extra steps to make the deal happen no matter what!!
It s great to know that you have someone like Artin that you can trust!!!
I am giving him 10 ...
My wife and I just bought 2 cars within 2 weeks from Pieter Scholtz at Irvine BMW. The service was great and the people were very knowledgeable and friendly. They really worked with my wife and I to make sure that we were satisfied and went above and beyond to ensure that we got what we wanted. We w...
Moe Mallah @Irvine BMW was awesome to work with. He got me the deal I wanted in a 2021 X5 PHEV and with the .9% financing it was a no brainer to get the car. I will be working with Moe on any future BMW purchases. The process was smooth even with all the COVID protocols. Thanks Moe!
Very good experience and get my 1st BMW with a good deal, Jesse is very professional and very patiently answer all my questions, definitely come back and recommend to all my friends.
Hands down the best BMW dealership to buy parts! Not cheap! But still you end up spending a little less compared to the other dealers.
Had a great experience at Irvine BMW, bought a CPO 4 series. Omar was great definitely coming back when we buy are second car. Thank You Irvine BMW.
Bruce was awesome and the experience was fluent and superb!
Ketan PATEL in sales will go out of his way
To attend to all your automotive needs.
I stopped by Irvine BMW to start looking for my next car. I have my own knowledge of the BMW brand, and then I met Anthony. Very professional and top notch when it comes to knowledge. I asked him many questions and he was able to answer AND demonstrate everything to me with a clean and understandabl...
Ruben was very helpful and super friendly! He even did me a huge favor and had my engine cover put back on . It was left off in my trunk from the previous person who worked on my car . I m just going to bring my car here from now on thank you !!
For fast, responsive and informative information about your vehicle, chose Gary Temel as your service advisor.
Great service and experience! My choice of all the BMW Dealerships in 3 counties! Thanks Terry for a pleasant, quick lease return. I love my new car!
Renzo Montoya and the team at Irvine BMW took my trade in and got me out the door in a new car with amazing efficiency. All business, no Bs.. by far my best experience at a car dealership. Thank you guys! Keep up the excellent work
Been taking my M6 here for last couple years. The team there has always done a fantastic job there. My SA Gary is great to deal with knows these cars inside and out.
A special THANK YOU to Mo Almallah. He was so helpful, answered all my questions and made my purchase feel to easy. Definitely an awesome individual!!
David Martinez at Irvine BMW was great!! I appreciate his help with the purchase of my 328i. Ask for David if you are considering buying a new or used BMW, he will take great care of you!!
It was very fast and everyone involved was professional and polite.
Nothing but positive experience working with Shawn and Khatol. I called in to set an appointment for a test drive and Khatol set an appointment for me with Shawn. When I arrived both Khatol and Shawn were there to welcome me and were very welcoming. I was debating on BMW and a different brand but th...
Good selection of new and used cars, friendly service staff.
This is our second car from IrvineBMW and in both cases the process was smooth and flawless. Behroosz was extremely knowlegable and informative. Would not hesitate to return again.