Insulation Store

Insulation Store is an independent builders merchant founded in 2019 that supplies insulation, fire and acoustic protection, dry lining, and EWI systems. They focus predominantly on catering to the trade but also serve retail clients with over 7,000 stocked lines available across the UK.

The company operates from depots in London, Manchester, Birmingham, Leeds, Bristol, Glasgow, Sheffield, Bedford, and Brighton, with head offices in Manchester, Leeds, and Birmingham.

They stock major brands including Celotex, Recticel, British Gypsum, Kingspan, Xtratherm, Promat, Cellecta, and Knauf.

Customers can order online at their website or contact their sales team via phone at +4402039519012 or email at Sales@insulationstoreonline.co.uk.

Their customer service operates from Monday to Friday between 7:30 AM and 6:00 PM, while office hours are generally from 8 AM to 6 PM.

Estimated delivery times are shown on each product page, and costs vary depending on the manufacturer, weight, size, and location, calculated automatically at checkout.

They do not offer free delivery as standard, keeping charges separate from product prices, though they may offer it occasionally for larger quantity orders.

Goods made to specifications or special orders are non-returnable, while change-of-mind returns are accepted within 30 days if items are unused and in original packaging.

A restocking charge of 25% or 40% depending on the item is required, along with return shipping paid by the customer.

Consumers have 14 days from the day goods arrive to change their mind, though some goods may be dispatched before cancellation.

Depending on the location and item type, a re-delivery fee may apply if the customer cannot take delivery on the scheduled day.

Yes, lots of items are available on an express service, provided the customer contacts them before 10:00 AM if it is time-critical.

Certain items can be collected from their Manchester depot by appointment only, while other items may be collectible from various manufacturer depots across the UK.

Valid warranty claims must be submitted within 30 days of receipt, and customers must pre-pay return shipping and restocking charges before the claim is processed.

They aim to deliver on advertised dates but acknowledge that current UK logistics issues can occasionally cause delays impacting customers across the country.