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Average ratingExcellent
4.9/ 5

Based on 226 reviews

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What reviewers say about Indigo Software

Generated with AI from 226 reviews on Trustburn · updated 10 days ago

Across the cross-section of reviews on file, customers frequently describe Indigo Software as a reputable source for legitimate Microsoft software at good prices, with smooth transactions, efficient service, and responsive support, while a small number of reviewers note difficulties with installation instructions.
What does Indigo Software do?

Indigo Software sells genuine Microsoft software, as indicated by its tagline "Buy Genuine Microsoft Software at Best Prices," with the company's scraped content consisting mainly of CSS styling code rather than additional descriptive details about its offerings.

What are the most common complaints about Indigo Software?

The critical reviewers on file most commonly complain about poor or unreachable customer service, describing difficulties contacting the company by phone, email, or website, and citing unhelpful or rude responses when contact was made.

AI-generated from reviews on this page. Verify anything important with the company directly.

karen gowins
Reviews 1

I ordered Office 2016 and received & loaded onto my computer in less than a couple days. The key code worked great and I received all the software for Office 2016 Professional. Thank you for the great service, great price and speed of delivery. No problems, no issues. karen gowins

Static NAT
Reviews 1

The product is excellent, but the delivery was not intuitive enough for me. It took me a little while to figure out how to interpret the instructions (at first, I thought the process of software delivery didn't work). But once it's installed, everything works great! Even reinstalling it isn't an issue.

Cliff Asay
Reviews 1

Before purchasing Win 10 Pro, I had communicated with support and asked whether the install would work in my situation and could I count on their support during the install. I was told it would work and to give them a call for assistance. When I purchased Win 10 Pro, I ran into problems and emailed Indigo for help as they had suggested. What I got in response was the MS Global Support Phone Number. Win 10 is installed now, not without a few big headaches and disappointment that Indigo staff wasn't there to help.

Natalie Archambault
Reviews 1

Great bargain; great service! When I researching MS Office software, I was very leary of a $100 price tag for a $300 package. I emailed the company (as is suggested to weed out scammers) and I received a call back! I had some struggles installing the software, so I called and was walked through the process. The first time I used Excel, it asked for my key code. I was a little nervous that it wouldn't work, but everything went perfectly! Definitely recommend!!

Fabrice DiGiovanni
Reviews 1

So far so good! The only thing I would say about my experience is that, for some reasons I cannot explain, I clicked on Nitro icon, and it refused to open it! After 20 minutes at least, still refusing, I decided to force turning the computer off! I waited for 15 minutes and turned it on again! Since this time, no more problems! I have known NitroPDF for 10 years at least, and I should say that your "solution" gives me the same satisfaction as with the Nitro company, except for this little problem I've just mentioned before! I don't know why It happened!

Rocco Baldassarre
Reviews 1

I own a marketing agency and we recently hired over 10 people. We purchased all of our software from Indigo. Their price is unbeatable, their customer service is top notch and we never had an inconvenient.

Unlikely our previous provider, we really feel taken care of.

Ol Man
Reviews 1

The install of Nitro Pro 12 required 3 attempts, then a computer restart for a successful install the 4th time. Indigo website continued for 3 days to say it was under maintenance when I went to get the activation code, so I called and I gave up after 3 attempts to contact a person. An email to sales got me activation code finally. Success, but not smoothly.

Rob Truglia
Reviews 1

I was skeptical at first but the software load was easy and the service was outstanding. I had some problems in the beginning but the customer service answered emails very quickly and solved the issues (my issues not theirs). I would highly recommend using this software company in the future.

Frances Sullivan
Reviews 1

Okay. This is a long review, but well worth the read. :)
For anyone out there who doubts legitimate businesses exist, you've come to the right place. Indigo Software Company delivers on every count. Plus, I don't think they can tell time or read a calendar, so shhh. I purchased MS Pro 2016 a year ago. Skeptical was my middle name when I started out, mostly because of their price point, but the head honcho dealt with me personally, assuring me repeatedly that he was the real deal. I pushed 'BUY'. I received my product, installed it in no time, was super impressed, and have been running happily ever since - until yesterday. The software developed a glitch. Now, I'm a writer and have a process. This 'glitch' messed with my flow. I'm getting antsy. I try a few suggestions from Internet techs, but nothing works. I decide to write Indigo for advice even though it's after 6PM for me (later for them) on Friday night. Not waiting, because I actually didn't expect a reply, I delete the software thinking a fresh install will help. Then, drat, Microsoft won't let me reinstall! I write Indigo again. Remember, this isn't happening over hours, rather it's minutes. Frustrated at myself and thinking I'll not hear from Indigo until Monday, I walk away from the computer. When I come back, less than 30 minutes later, I've a detailed, instructional message from Indigo!! "WOW", says me. I follow the instructional message and within seconds I've a fully operational program installed. How great is that? So, don't hesitate. This company has it all - best prices, best customer service - and they're really nice. Ooh, remember though, it doesn't appear they can tell time, so mum's the word about that, right?
Frances Sullivan
Happy Customer

Frank Carver
Reviews 1

Excellent person-to-person customer service and pricing! Products are legitimate and they have one of the best online, retail-based Better Business Bureau ratings I've seen. I called to confirm Windows 10 Professtional retail pricing. It was less than half the cost of larger businesses, like NewEgg or Amazon. This company is keeping it honest, like the 99 cent Arizona Iced Tea, lol! Thanks!

Jocelyn Lurie
Reviews 1

I was really excited about the Nitro Pro 12 software but it was a bit pricey for my budget and then I found Indigo Software were offering an amazing deal on that same software. I was afraid I was being scammed, in this day and age, so I called the number and spoke to a really great guy on the phone, he told me exactly the process I would need to follow and everything worked perfectly. I also checked the reviews and everyone had only good things to say and I can assure you I will use them again if I have any software needs. Highly recommend this company.

Andrew Browar
Reviews 1

Excellent product! I have used earlier vesions and this one is great! Easy installation. Website should be clear that this is the same product as
goNitro product except not cloud version. I asked for clarification from Indigo but never got it. I am happy with purchase.

D Turner
Reviews 1

Four stars, based on activation issues.

Received the Activation/Product Key by email promptly after online purchase. Went to Settings/About/Windows Specications/Change Product Key or Upgrade (as advised in email), and entered the code.

System downloaded what I thought was upgrade to Win 10 Pro, but when finished, was the listed as "Win 10 Enterprise", NOT Pro. HUH? Was I sent the WRONG Product Key? Tried to activate several times, and it said activation failed. Re-entered the Activation/Product Key (per email - I missed that...), and that STILL failed.

Now very concerned, but online research (on smartphone) and re-reading the emailed instructions AGAIN suggested reboot and try Product Key again. I did that, signed into my Microsoft Account, and THIS time, the Activation/Product key INDEED WORKED, the screen updated to "Win 10 Pro" (not Enterprise), and screen displayed "You are activated and have a digital license tied to your account...".

Not sure if it was me, or emailed instructions from Indigo. Might be better if instructions were labeled in a 1, 2, 3 checklist with check boxes (ie. print this checklist, and follow these instructions explicitly in this order). Think like a pilot's checklist.

Otherwise, Win 10 Pro upgrade running just fine on new HP All-in-One iCore5 desktop.

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About Indigo Software

Indigo Software sells genuine Microsoft software. The site's tagline states "Buy Genuine Microsoft Software at Best Prices," indicating the business focuses on reselling Microsoft software products. Beyond this tagline, the remaining scraped content consists primarily of CSS styling code rather than additional descriptive information about the company's offerings or services.

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