Based on 27 reviews
Howe Lumber Co. helps customers in central Massachusetts with building projects ranging from framing to finishing.
The critical reviewers wrote that they experienced stock shortages, unexpected cutting fees, rude service, and poor communication from designers.
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I had made an order for a deck at a big box store. I waited 3 weeks waiting for expected delivery and they then added another month with a maybe it will be in by then. So I called around. Howe had everything I needed for pressure treated lumber. Ya and they delivered for free the next day. I was stoked to get started thank you Howe Lumber!
40-year customer and I will never walk into there again! Wanted to purchase Pressure treated pine, 8 feet long, they didn t have it. They were willing to sell me 16-foot-long boards and cut them in half, for a dollar per cut. The salesman at the counter said we usually don t charge when it s 2 or 3 cuts but when you get 4!! I mentioned that I needed them cut because they were out of stock on the 8 footers, he really didn t seem to care. I ve had Howes cut lumber for free many time over the last 4 decades, never took advantage of this service. During a pandemic, they must be doing so well that they let customers walk away, buying nothing, rather than providing a simple curtesy. Hello, Home Depot and Lowes
Excellent place to get whatever building supplies you need. Very helpful and friendly staff.
Outstanding place, super helpful....would recommend to friends anytime!
Called beforehand to make sure they had yard timber of the size and dimensions needed. They said they had "tons", drive 30 minutes and they were completely out of them. They had been out of that size for weeks....So much for trying to support local.
Rich a sales person had the best customer service skills in all the times ive been there. He is the reason 5 stars rating this time. I will ask for him in the future for help with painting supplies.
Great selection and quality of lumber. Very reasonable prices.
Friendly and knowledgeable staff. Good selection of lumber and hardware for any home project.
Very polite and helpful. My whole family goes here and will make many more trips
Friendly staff, and very fast & easy flatbed unloading
Always professional, great quality lumber,tools and supplies. Thumbs up in my book. Great lumber yard!
Not the place to buy kitchen cabinets in a timely manner and if you have the time use google find a better place
After a fire and poor incident with contractor we came pretty prepared and we have yet to get a designer to even speak with us. 3 weeks only responds to emails no updates and here is her advice
I d understand if you move on . Good advice.
Thinking of using Howe lumber move along
The best place for all your home building needs and the staff is outstanding!
Very helpful. Answered all our questions. Professional and experienced.
What a sad experience. Rude and extremely unprofessional. Back to Home Depot I go. I really wanted to support local business but I refuse to pay more and be treated worse. At least the people at Home Depot and Lowes are nice.
I prefer to use them for all my building needs, and all the employees there are so great and helpful.
This is the local place for you lumber and construction needs. They help pro's and weekend warriors alike. The prices are competitive as well. The staff is friendly and helpful. Whenever I am looking for tools or material this is the first and last place I go.
Purchased 8' of birch lumber it looked short after the guy cut it from a 12' but I didn't have a tape measure and I didn't want to be "that" guy to ask for verification but got home to find it 9.5" short !!! Called immediately and asked for the manger who sent a new board 1' longer than I purchased! While the problem was resolved quickly and fairly easily it should have never happened in the first place short changing customers is never good practice!!!!
Such good people work here. I love their customer service & the paint department is great. I appreciate the ability to buy local and so enjoy supporting this business.
Ordered a countertop & paid for it on Jan. 30th. Was told backordered but would arrive at Howe Lumber on February 15th. Got there today Feb 17th only to be told it's not there. Got an apology and was given my order number so I would have that. No reason given for the poor customer service and total lack of follow through! No offer of a discount or compensation. I won't buy anything there again. No one has spare time to run back and forth needlessly! I only have weekends. And this would have been handled better at Lowe's for sure!
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Howe Lumber is committed to helping customers in central Mass travel the building path from frame to finish and every project in between.
Howe Lumber Co. is a well-known and trusted name in the construction industry, serving customers in central Massachusetts for over 70 years. The company has built a reputation for providing high-quality building materials, exceptional customer service, and expert advice to both professional contractors and DIY enthusiasts.
At Howe Lumber Co., the team is committed to helping customers navigate every step of their building journey, from framing to finishing touches. Whether you're planning a major renovation or just need some basic supplies for a weekend project, Howe Lumber Co. has everything you need under one roof.
One of the things that sets Howe Lumber Co. apart from other building supply companies is its extensive inventory of products. From lumber and roofing materials to windows and doors, they have it all. They also carry an impressive selection of power tools and hand tools from top brands like DeWalt, Milwaukee, Makita, Bosch, and more.
But it's not just about having the right products - it's also about having knowledgeable staff who can help customers make informed decisions about what they need for their specific projects. At Howe Lumber Co., every member of the team is highly trained in all aspects of construction and can offer expert advice on everything from choosing the right type of lumber to installing drywall.
In addition to its vast inventory and knowledgeable staff, Howe Lumber Co. also offers a range of services designed to make customers' lives easier. For example:
- Delivery: If you can't make it into one of their two locations (in Gardner or Athol), no problem - Howe Lumber Co.'s fleet of delivery trucks can bring your order right to your job site.
- Custom Millwork: Need something special? Their on-site millwork shop can create custom moldings or trim pieces that perfectly match your existing decor.
- Kitchen & Bath Design: Thinking about remodeling your kitchen or bathroom? Let their experienced designers help you create a space that's both functional and beautiful.
- Tool Repair: If one of your power tools breaks down mid-project (as they often do), don't panic - just bring it into Howe Lumber Co.'s tool repair shop for fast service by trained technicians.
Overall, if you're looking for a reliable partner on your next construction project (big or small), look no further than Howe Lumber Co.. With its extensive inventory, knowledgeable staff, convenient services,and commitment towards customer satisfaction , this company has everything you need under one roof!