Hotel Arts

4.3 · 1055 reviews
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Michael DeLorenzi
Reviews 1
2020-09-26 03:02

Staying in their "luxury suite", made a pool reser...

Staying in their "luxury suite", made a pool reservation one week in advance to celebrate a special occasion. Upon arrival for our reservation we were told we would need to wait 1.5 hours for our spot. No apology or attempt to accommodate from the staff. Very clear why this is a 3-star property, cou...

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Erin Petley-Kerr
Reviews 1
2020-09-25 03:40

I haven t stayed at the hotel, but spent the after...

I haven t stayed at the hotel, but spent the afternoon at the pool, and cannot say enough good things about my experience. Ordered one of the flatbreads, recommended by our server, and it was excellent. Very tasty! They have a great cocktail list and we enjoyed all of the drinks we ordered. As a non...

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Sarah P
Reviews 1
2020-09-23 07:35

Really great stay! Bed was super comfortable. The ...

Really great stay! Bed was super comfortable. The room was clean and modern! Very trendy hotel.
We had a beautiful view of downtown with a balcony which is an added bonus.
The front desk staff were accommodating and friendly. Even had a little mishap in the parking lot and they solved the issue ri...

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Melissa Janes
Reviews 1
2020-09-21 18:29

My husband and I recently stayed at the Hotel Arts...

My husband and I recently stayed at the Hotel Arts in January. The staff were very friendly, the pool area was quite nice, and the restaurant and room service were excellent. We did however feel that the rooms were very small and the pillows were terribly uncomfortable (one tip we would highly sugge...

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Mark Stocker
Reviews 1
2020-09-21 03:44

Had a luxury king room. It was a nice, clean room....

Had a luxury king room. It was a nice, clean room. Room was a bit smaller than I was expecting. Only issue was the heater was really loud and needed to stay on to avoid freezing due to it being really cold out. Would probably stay again.

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Nicole Ellis
Reviews 1
2020-09-20 20:12

We lost our credit card on a saturday and they sti...

We lost our credit card on a saturday and they still let us stay. We were very thankful after a stressful afternoon! Service was amazing the room was great, best sleep I've had in years! Restaurant was amazing. Great experience and we will be back.

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A G
Reviews 1
2020-09-20 07:08

Poor front desk service. Ironically the 'guest ser...

Poor front desk service. Ironically the 'guest service manager' was particularly impolite and condesending. The bar and pool are open to non-guests, who, in our experience, were intoxicated, distruptive young people. The crowd of party goers seem to be a fixture in the hotel. Management seems to val...

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Kyla H
Reviews 1
2020-09-19 05:57

The good: The staff were helpful at check in and ...

The good: The staff were helpful at check in and with dinner recommendations. The room was clean and quiet.
The bad: The washroom. The entire thing is glass and while you can't see through it, the outline of the person in the washroom is visible. No privacy whatsoever. Also the sink is in the...

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Roger Pelletier
Reviews 1
2020-09-16 11:24

Recentlt attended a company Christmas function at ...

Recentlt attended a company Christmas function at this hotel. Did not experience the accommodation services offered but did experience the banquet provided to the large group of guests. The banquet room was very good but the food was something else. By the time our table of 8 got to the buffet the r...

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Liana Bosman
Reviews 1
2020-09-13 03:52

My husband and I stayed in Hotel Arts during the w...

My husband and I stayed in Hotel Arts during the weekend of June 17th and 18th and it was wonderful! The hotel is clean and beautiful; the staff are friendly and helpful; the beds are oh so comfortable and the shower was divine! We would like this opportunity to thank the front desk staff and the ho...

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Nadia Boucher
Reviews 1
2020-09-12 02:15

The staff were super full helpful and welcoming. T...

The staff were super full helpful and welcoming. The room was simple but nice.

Cons - there was food crumbs left on the floor by the previous guest. We could also hear the people next us, at some points it felt like they were in the room with us.

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Sav H
Reviews 1
2020-09-09 18:08

The hotel tries to be upscale and nice but misses ...

The hotel tries to be upscale and nice but misses the mark on the fine details. Our bathroom had caked on grime on the door handle, light switch and the door itself was sticky. The staff person who checked us in was really rude but the staff outside of her were really great. The pool is nice but no ...

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Nicole Keet
Reviews 1
2020-09-08 11:13

The room we were in had a heater that was so loud ...

The room we were in had a heater that was so loud when ever it kicked in every hour waking me. I barely slept all night.
The food was disappointing.. we got the five course meal with "premium" wine pairings. Three courses were fish (so all white wine) the first course was so salty it was almost pai...

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Kathryn Whitewood
Reviews 1
2020-09-07 15:13

Brilliant experience. Top draw with a twist of dif...

Brilliant experience. Top draw with a twist of different. Our room is beautiful and affordable. We excellent downtown location. Great staff and high security. The room has everything! Even a magnifying mirror and built in tv in the bathroom mirror.

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Courtney Ruptash
Reviews 1
2020-09-07 07:19

Rooms are beautiful and comfortable. Location and ...

Rooms are beautiful and comfortable. Location and service are excellent. The noise from the hallways and neighbouring rooms is distracting and woke us several times during the night. Overall we still enjoyed the hotel a d will return.

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Dr. Shafiq Zaib
Reviews 1
2020-09-07 01:40

Really terrible place to stay. I don t really unde...

Really terrible place to stay. I don t really understand the other reviews. I arrive and can t get checked in because their system hasn t updated my reservation purchase yet. Then my room has pubic hair in the tub needing to be cleaned. I switch rooms. I request for a toothbrush- because the rooms d...

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Troy Grant
Reviews 1
2020-09-06 15:36

What a great place! The hotel couldn't be more acc...

What a great place! The hotel couldn't be more accommodating. I've stayed twice, both times as a guest of DIRTT, and both times I've been blown away by the service and hospitality. The rooms are comfortable and the wifi is reliable. I would recommend the Hotel Arts to anyone.

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Nicola Glitz
Reviews 1
2020-09-05 05:28

Funky hotel within walking distance of all that yo...

Funky hotel within walking distance of all that you need to explore downtown. The pool area is wonderful, room service and staff great. My only small complaint this time around was the shower in our room, water pressure was a little slow but other than that, love this place!

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