Had my 2 year old Giant E MTB serviced,lots issues from being flogged by me, turnaround 4 days, very happy bike back to100%,costing very fair, mechanic Dave on the ball,delt with Hadley's for years, highly recommend service and sales staff, friendly, helpful, informed and competitive with pricing!
DO NOT buy a bike from these guys!! I took my bike in for warranty work and as soon as they found out i bought the bike from someone else (another Giant Dealer) they would not do the warranty work, without charging me for labour. I told them that this was illegal, the manager did not want to know ab...
Absolutely appalled at the customer service we just receieved at Hadley's Cycles Broadmeadow. Phoned ahead to ask of they had Beto baby seats in stock and asked if we could sit our sons in one to try for size before we buy, and was advised yes they do and that wouldn't be a problem at all.
Packed o...
I went to Hadley's looking for advice on a bike after not having riden one for many years. They were very helpful and the stand out was Ross. He took the time to set me up on a bike that suits me and my size. I also dealt with Jono who was helpful
The only area that they let themselves down from a ...
Every time I buy something here I find it at half the price elsewhere afterwards. Never again!!
Extremely helpful and knowledgeable staff. They fixed my issue with a more affordable option than I expected and got me back in my mtb race asap. Great experience, thanks guys
I bought my Giant Trance-e here 12 months ago, in that time I've come in for servicing and repairs and always, the service has been impeccable. John, the mechanic has always looked after me and goes out of his way to get me back on the trail as soon as possible .
do Research about a home your about to buy and make sure your read to fix your own bike if they don t because my bike has been in there servers time and never once have they completely fixed it. Other sorry from other review in a different place
Got myself an awesome Giant e-bike, couldn't fault the staff. Excellent after sales service too. Highly recommend Hadley's
Had all my cables replaced and a free lifetime service yesterday on my CRX3 at Belmont. Bike is running like a dream - feels brand new!! Thanks
Friendly and helpful team in here, really know their stuff
A quality bike purchased, checked over and adjusted by knowledgeable staff, in a timely manner.
Wasn't getting all the add ons the sales rep was suggesting, yet that's how businesses make the extra dollars I suppose?!?!
Huge range to choose from!!!
You won't find the same quality in the regular...
So after I had bought my bike you get the free service which is fair enough and so when I took my bike there because I had put the bad frame and bike that I shouldn t had been recommended I had to take it get serviced because it had gone through a war. I take it in there and it s got a brake, lever,...
I am a regular cyclist and occasional racer and I bought my first racing bike from Hadleys a few years ago and have dealt with them quite a few times since. They are probably Newcastle's biggest bike store (in terms of turnover) and stock the full Giant range and have a pretty good selection of spar...
Called about a crank arm replacement for my Giant. They asked me questions to narrow the part down( guy on phone going back and forth to ask the mechanic).
They tell me they know the part and have it in stock.
I said are you sure as I have a 2.5 hr round trip to come and get it.
Yes 2 in stock.
...
Helpful, friendly, professional, respectful and knowledgeable. No question too silly, no request a problem. These guys know how to deliver personal, quality service. Service takes time, and the guys are now much better at multitasking, acknowledging waiting clients while retaining focus on the c...
Great bikes , dear prices but thats what online is for . Haven't had a service there yet so I can't comment on that. I've been there probably 3 times and always been helpful yes if you pretend you want to buy. But thats how you do your homework before you find a good deal / cheaper price somewhere ...
Hadley s have provided me with great service & they also have good discounts on the bike range
On the spot friendly service. Very helpful. Especially late on a Saturday public holiday weekend. Thanks guys.
Always friendly service. Great range of Giant bikes and I'll definitely buy my bikes there for the lifetime servicing.
Great place, knowledgeable staff, reasonable price.
The services I have had done on my bike for the last 10 years are excellent.
They have a decent range of giant bikes.
A Newcastle institution.
I have just ordered my 3rd bike from this store which resulted from me taking the test model home for 2 days and loving the bike. Great to be able to have access to such an extensive range of mtb test bikes to really help make your mind up which bike is right for you. And at no cost (just a fully re...
The type of customer service you would expect to receive if you were a convicted rapist serving a life sentence.
I purchased a bike from them under a year ago and unfortunately the front quick release axel sheared and I had to take it back. No dramas, as the parts are covered under warranty. I br...
Good place to buy a Giant. Also you can ring them anytime with any little question and if they can help you over the phone the boy will.
Fantastic service thanks for the easy transition to ebiking.
Been shopping at Hadley cycles for over 14 years and get all my repairs done there as well always been a great experience thank you Hadley's team
Very professional. Wide range of mainly mountain bikes. Friendly, knowledgeable & experienced staff. Worth taking extra time. Loads of bikes to tempt you.
Bought a 2016 glory from hadleys, the staff had very little idea about downhill bikes they even came out with a shock pump to set up the suspension (which is a spring system not air). The after sales was so bad after 8 months of owning the bike I sold it to buy a bike off a proper bike shop. First ...
Dropped my bike to hadleys Newcastle for its first complementary free service (place of purchase)
I brought up a few issues I had notice why riding the bike such as front wheel slightly buckled rear wheel bearing had movement and how it 5th gear was not engaging properly.
Staff was good on arr...
I took my bike in for two new tires the service and attention i got from Dave made me feel like i was spending thousands of dollars on a new bike, they say that first impressions are the most important, they will be in this instance as i will definitely go back Hadley for my new bike next year.
Tha...
I bought a bike today and I was served by a new staff. The regular staffs did not ask if she or us needed any help at all for the whole time we were there. Every time we asked question and young girl was passing messages to her colleagues and she passed it back to us, so we were like wth? We finally...
When I wheeled in my broken bike, they went out of their way to fix my bike even though they said they don't do repairs on the weekend. They offered heaps of great advice and even fixed up some loose cables. Outstanding service and huge collection of bikes. I wish there were more shops like this in ...
The only thing going for this place is they stock Giant. Their customer service and product support is beyond terrible.
Prices are unavailable on website, you have to call or go into store to get a price. Is this shop still living in the 1980's?
Staff are always lovely and go above and beyond to make sure you find the perfect bike. I wouldn't go anywhere else.
Great variaty of bikes and gear for cycling. Staff is always friendly if you want to spent some money. I can confirm that they don't allow you to try out any bike in the carpark. I bought a decent bike and gear for 1000$. I am using that bike every day on a bicycle path. A spoke broke after 4 Month...
I bought a new (padded) bike seat at the Hadley's bike store at Lambton today.
Nick was very helpful guiding my purchase , suggesting I sit on the various padded seats to test, fitted the seat on my bike for me, pumped up my almost flat tyres without me even asking and provided vital information. A...
staff wouldn't let me shelter from the rain whilst I fitted mud guards I bought from them. Rode home and got saturated.
Lovely friendly staff. Great help in choosing a bike.
Great customer service. The staff were very friendly and knowledgeable. I love my Liv women s road bike!
Fantastic customer service with bike service and repairs as well as when we bought an e-bike. Sam was helpful and knowledgeable- thanks Sam! And to Bernard too, for your assistance. In fact, everyone we dealt with were professional and helpful. Thanks again.
I went there today with a puncture on my road bike and they fixed it straight away, great service and price . Keep up the good work.
My father and I have been local racers since the early 80s as members of Muswellbrook and Hunter Districts Cycling Clubs. Hadley Cycles, who my family and I have been loyal to and buying from since the early 80s, wouldn't allow me any test rides of their road or cross bikes when I went in with 2 gra...
Extremely disappointed on my return to cycling. Front light had to be returned as the mount was an elastic band which would have broken quickly having to remove it and charge it frequently, also able to buy elsewhere a lot cheaper than $129. They had no lights available with removable rechargeable...
I bought 2 tubes from Hadleys Belmont today, fitted one without issue. Fitted the second one and it split while pumping up. took it back and both staff gave me every reason they could think of why the tube CAN'T fail without user error with no intention of replacing it. Now I've been a engineer/fitt...
Drop by the shop and talk to one of the staff to encourage your bicycle passion. Whether it's everyday commuting, mountain biking, rail trail touring, fitness and racing, or even fat-tyred mountain biking on the snow in Canada, they can set you on the right track.
Their fully equipped workshop op...
Attentive and helpful staff. Explained what was in and out of stock during this COVID period. Alot more helpful than some of the other bike shops I've been to recently.
Lots of variety of bikes, in various styles from children to casual riders to pro. However the biggest criticism is that they make it so difficult - can't believe that they wouldn't let me try out a $700 bicycle in the carpark without buying it! Absolutely ridiculous, I'm not buying a bike for that ...
This shop is is the worst bike shop I have ever been to a lot people warned me not to buy a bike from here just bought momentum fat bike mouth before before Christmas nothing but troubles yesterday was the 4 time I have had to take it back and be with out transportation and walk home for the last t...
Selling bikes higher than advertised RRP by Australian supplier Giant. Claimed that it s $60 from Melbourne supplier in freight for each bike. However, this is selective price gouging with some bikes and raised just before Christmas by the manager for bikes. (This was later disclosed by the staff). ...
Want to thank the guys, took my wife s tt bike in for a brake problem and a service 4pm Thursday and asked if it was possible to have back next day ready for a group ride Saturday morning.
Under the pump they delivered on time and I have just had a 5min ride to make sure everything was good and it ...
Most of the guys were great, one of the mechanics told me that it would take 5 days for them to remove the crank from my bottom bracket (Saturday afternoon for a Wednesday pick up) . What a joke, he was happy to sell me a crank puller though. I removed in under 5 minutes.
Bought a giant defy 2 a while back, worst experience buying a bike ever. Wanted cleats, shoes, pants and a bottle holder with the bike and just got sighs each time i asked for each item. Not exactly the cheapest store out there either. Has a reputation amongst serious riders...
It's actually such a shame I could have spent $1500 here if they just let me test ride the bike I was looking at. Every other bike shop in the region loaned me the bike in their respective store that I liked, loaned me a helmet and told me where a nice place nearby would be to ride it.
I was then a...
Tried to buy local but what a mistake
I order a Giant Toughroad SLR GX 0 from Hadley s.
I was told that it may take a week or so get it in, No worries
A few days later I get a call, Your bike has arrived Great , I make arrangements to collect it.
I arrive at the shop and had to wait for th...
Don't go here for anything more than family amateur bikes. The stock they hold for anything enthusiast level and above is woeful. I needed a new road helmet a few months ago. Since it was a Sunday and not asany places were open I went to Hadley's. They had 1 road helmet in my size which didn't fit m...