Everton Raymond
It would be nice to see some Diversity within their ranks.
What reviewers say about Gravity payments
Reviews are mixed: many customers praise the friendly staff, responsive reps, transparent pricing, and the company's employee-friendly wage policies, while a smaller number describe very negative experiences with account issues, high rates, and unhelpful support.
What does Gravity payments do?
Gravity Payments is a credit card processing company that helps businesses accept payments and integrates with hundreds of hardware and software solutions.
What are the most common complaints about Gravity payments?
The most common complaints, based on the reviews available, involve poor customer service, lack of follow-up when account problems arise, and concerns that the company overcharges or uses uncompetitive rates.
AI-generated from reviews on this page. Verify anything important with the company directly.
Chad
Staff is super friendly. got all my issues addressed will continue doing business with them
Mike Bell
DO NOT JOIN THEM
No one follows up when there s problems with your account
I should have known it from the beginning when they asked me 6 different times to sign the documents because they kept messing up my bank account.
Thirdly, they have caused my business to lose over $12,000 because of their systems not working and they don t even care to help make it right.
I m not one to bad mouth a company or people... but literally there hasn t been an ounce of helping with fixing my accounts and nor will they let you transfer out. Your just stuck losing money.
It s gotten so bad that I now have to file a lawsuit for all the damages they have caused my business.
I could go on and on with other examples of them accidentally taking money out of my accounts and other horror stories.. but in a nut shell
STAY AWAY FROM THEM
David Patino
Great team that really cares about their merchants. They practice transparancy and competitive rates to help small business owners. Also the CEO lowered his salary of $1 million to give everyone in the company a base of 70k in order to help provide them with a real living wage and that's pretty awesome in my book.
U Taug
We have been with them for over 3 years. they have been very good responding to us whenever we have questions or need technical support.
Jen
I wish there were an option for more stars!! Our company went through quite the due diligence in getting four different quotes for reviewing our processing needs. From the very start, working with our local rep Aaron in Spokane, WA was a much different experience than the other companies. He was upfront and educating, keeping in contact without being pushy and respectful of our time and process to make the right choice. And boy did we ever!! Gravity has saved us money from the very start and helped lead us into a better operating system that offers cost savings and up to date equipment. We use both the virtual terminal and a counter top machine. Aaron has gone above and beyond in helping us familiarize ourselves with the equipment and making sure we were clear about all up front costs and ongoing fees. I would HIGHLY RECOMMEND using him and Gravity for a hassle free, money saving credit card processor. You will not be disappointed.
Daniel Frank
We switched over to Gravity Payments in 2009, and the whole process was pretty seamless. We work with Art Tay who is our rep from Gravity. Art has always been highly responsive to any questions that come up. The company is very honest and transparent in terms of fees. Recently, our bank wanted to quote us for taking over all our credit card processing but they could not compete with Gravity, despite their high minimum wage. The business decision to pay these high minimum wages has not affected the rates they are charging us. They remain very cost competitive and a good company to do business with for credit card processing.
J M
Great company that gives back to the community and takes care of their employees!
Indigo Macaron
Worst customer service ever experienced. Not professional, terrible service. Would not recommend to anyone who values respect and professionalism. Look anywhere but here for your transaction needs.
John Wilson
They are have really poor service and you never see the reps. I was paying over 3% with them and they always told me to let them know if I get a better offer and that they will match it. I thought it was cool until I realized they were just saying that so they could rip me off for as long as they could until someone else gave me a fair rate and then they would drop it down just to keep my account. After thought they definitely do not deserve my business in that case. The new company I got saved me $500 a month that they were stealing from me. STAY AWAY!
News
No news yet. This is where the business shares its own updates and press.
Photos
Widgets
Get the widget for your site →About Gravity payments
The most trusted name in credit card processing. Accept payments any time, any where. Gravity integrates with hundreds of hardware and software solutions.
Gravity Payments: The Most Trusted Name in Credit Card Processing
In today's fast-paced world, businesses need to be able to accept payments anytime and anywhere. That's where Gravity Payments comes in. As the most trusted name in credit card processing, Gravity offers a wide range of payment solutions that are designed to meet the needs of businesses of all sizes.
Founded in 2004 by Dan Price, Gravity Payments has quickly become one of the leading providers of credit card processing services in the United States. With a focus on transparency and fairness, Gravity is committed to providing its customers with honest pricing and exceptional service.
One of the things that sets Gravity apart from other payment processors is its commitment to integrating with hundreds of hardware and software solutions. This means that no matter what type of business you have or what type of payment system you use, there's a good chance that Gravity can help you process payments more efficiently.
Whether you're looking for a simple point-of-sale system or a more complex solution for online payments, Gravity has you covered. Its user-friendly platform makes it easy for businesses to accept payments from customers using their preferred method – whether it's credit cards, debit cards, or mobile wallets like Apple Pay or Google Wallet.
But what really sets Gravity apart is its commitment to fair pricing. Unlike many other payment processors that charge hidden fees and markups on transactions, Gravity offers transparent pricing with no surprises. This means that businesses can rest assured knowing exactly how much they'll be paying for each transaction – without any hidden fees or charges.
In addition to its commitment to fair pricing and exceptional service, another thing that makes Gravity stand out is its dedication to giving back. In 2015, Dan Price made headlines when he announced that he would be raising his company's minimum wage to $70k per year – nearly double the national average at the time. Since then, he has continued his mission of promoting fairness and equality by advocating for policies like universal healthcare and paid parental leave.
Overall, if you're looking for a reliable payment processor with transparent pricing and exceptional service – look no further than Gravity Payments. With its commitment to integrating with hundreds of hardware and software solutions as well as promoting fairness both within its own company and beyond – it truly is the most trusted name in credit card processing today!
- Website
- gravitypayments.com
- Phone
- 8667014700
- Address
- 5601 22nd avenue northwest
- Categories
- Financial services