New service for utilities, cable, and internet is going very well. They came out and ran wiring for the cable and internet, and set it all up for me. It was a super nice guy who was very enthusiastic about his job; come to find out, he was the supervisor (Darrell). The other guy was nice too. I cann...
Absolutely horrible service. They cancelled our cable TV for a year and still have not come out to get it working again, and along with that the cable internet suffered with the same result of no one attempting to fix the issues while we get charged full price. FCC and Utility Commission will be han...
terrible connection constantly, terrible customer service, and a ridiculously long time to turn your internet back on after you've payed.
Horrible expensive internet. Extremely slow, no matter what time of the day it is. I will cut the internet, because I find myself consantly switching to the hot spot for other electronics from my phone company. Also very expensive electric bill this year. Ever since the new management started everyt...
Very dissatisfied with this company. It s been 2 days going on 3 without any electricity. It s not fair to residents as we are obligated to pay to this company as our only option. It s been a slow process of getting things back on and we ve received no communication what so ever about the time proce...
FANTASTIC Customer Service!! Russ, Cody Myers & a sweet Customer Service rep (unfortunately didn't get her name) were the Dream Team! Each was courteous, informative & easy to talk with about my issue. Cody went out of his way to come out after hours to ensure my internet service was back up & work...
Terrible customer service & even worse management! It's a good thing they have a monopoly ot they'd have no customers...
I can't wait till there is an alternative company, this place will nickel and dime you till your broke and can't put food on the table . Shame on them .
Great customer service. Great value. Friendly staff.
Was with at&t . Don't know why I put up with them so long.
Internet is faster and cheaper.
There Internet is slow wish I could get time warner Internet for the same price they have over double the download geus DL is 9mb at night TW dl is 25mb same price what's wrong geus
My experience is that I have no problem with the way I have been treated and have had excellence service also all of the people in the office have always very nice!
I think Greenville should get out from being monopolized by geus and get an electric company more equipped to respond to such types of power outages. Other companies have huge fleets of trucks and personnel that could increase the possibilities of getting power going again quicker than GEUS has repe...
THE WORST ELECTRIC COMPANY EVER!!! I PAID 2 DAYS LATE AND THEY CHARGED ME A $120 FEE! THIS IS RIDICULOUS! THIS IS THE ONLY COMPANY I HAVE EVER HEARD OF THAT DOESNT OFFER A GRACE PERIOD! 3 DAYS DOES MAKE A DIFFERENCE FOR FAMILIES WHO ARE STRUGGLING AND WE RATHER PAY A SMALL LATE FEE THAN A $120 ONE. ...
This is the worst company I have ever dealt with when it comes to cable and internet. They finally come out to connect my service and only connects my cable. I had to stop the serviceman to tell him I was also signed up for intrnet. He got like it agitated him and called it in. He hooked my internet...
Extortion..This is the absolute worst company I have ever dealt with(I'm ex-military so I have lived all over the U.S and abroad), when it comes to customer service, and just outright gouging. I believe everyone having trouble with this company should file a complaint with the Better Business Bureau...
Over the summer my electric doubles. This is ridiculous! I'm a single mother with 2 kids. I can't afford a 300 dollar electric bill for us! We are never home and I never change my thermostat. We need more th an one electric company here so we have opitions! You guys are going to run everyone out of ...
HAHA pretty sure my last review got deleted...
There is a reason why GEUS is a 1 star company...
if you deal with the witches in the greenville office make sure you record your conversations which is legal in texas as long as your part of the conversation. This is the 5th time ive been told one thing and they have done another and they all have attitudes the after hours and main number not to t...
If you have any other choice of Electrical Company use them. Geus will try to wring as much money out of you as possible. Example: They are five minutes from my house and they waited until 5:05 p.m. to turn my electricity back on so they could charge me a $35 fee.
When they're your only option for electricity and water, they rack up fake charges for whatever they want to keep the prices high.
I'm so disappointed with this company! The account was under me and my brother the bill came with me and my brothers name. I went to change the account to me and my husband paid 220 as deposit plus the other deposit for water and internet just to find out that my husband is not added to the bill. I ...
I wouldn t even give them 1 star. Geus is a terrible electric company and their customer service representatives are extremely unprofessional and have monotone when calling about power outage or anything else problem wise. When getting prepaid you are signing into a 12 month lease, but Geus represen...
All I can say is thank you Jimmy Dickey, this last bill was a mess. Jimmy kept me calm and assured me it would get fixed.
Absolutely horrible Internet speeds. I pay for 30mbps but routinely get 1-2 Mbps during peak times (evenings). Trying to watch YouTube videos can be even worse. This indicates to me that they don't have the capacity to serve the customers that they have despite charging high prices.
A GEUS employee entered into my backyard through a gate unlawfully to take my meter. My bill has always been paid on time. I was not moving. I had a breaker arcing in my current electrical panel. I also discovered was a zinsco panel which is a huge fire hazard....and at this point an immediate fire ...
Terrible prices. Everything is overpriced and they really do monopolize Greenville and you must go with their services. JUST MOVE FROM GREENVILLE SO YOU DONT HAVE TO USE THIS OUTDATED COMPANY.
Wish more city's had such an efficient way to do business as GEUS. Surrounding city's take note.
This company is the very best example of why monopolies even of a small area such as Greenville shouldn't exist. They take full advantage of being the only electric company anywhere in the area.
Don't pay attention to all the negative reviews. People are quick to flock and complain but of the tens of thousands of customers who will take the time to write something positive? I have lived all over the United States and this company is by far the best. Extremely easy to set up service, fair pr...
This is the worst internet provider I ever had in my life every month you got to call them about the damn internet every month I'm paying my bill this is the worst
The absolute worst customer service I have ever had the misfortune of dealing with. Rude condescending and 0 help no explanation or time frame when service is out. If you can get through to a real person at all.Which is unlikely at best! Today the power went out at 8:30 am give or take a few minutes...
I have Geus for electricity, internet and water for 4 months now. So far so good. Very happy with their customer service. I did read many negative reviews and I was a little skeptical at first.
This electric company sucks ass if i had the choice of another company i would leave as quick as possible. Customer service is so terrible they had me on hold forever and i went to sleep and i woke up and still was on hold. They are messing up with my internet talking about my account was on hold bu...
They are nice when you go up there in pay you're Bill but I feel like they are way to high Greenville dose need a new healthy competition of electric company I also thought Texas pass a bill you can have any electric company you want. There also slow get the power back on when storms knockout the po...
If I could give a zero, I would. If there were any other option in town for services, I would choose someone else. Poor customer service. It truly makes me want to live in another town, just to not have GEUS.
I've lived lots of places and seen the legal monopolies of many different providers. I gotta say, compared to AT&T or Verizon or Comcast... these guys are amazing.
Absolutely terrible utility company. They ve monopolized the areas utilities forcing all who live in the area to use outdated prices and utilities. They make it insanely difficult to even view your bill because they want you to go paperless but then don t send your bill to your email, they only se...
Very poor customer service. The internet will hit huge lag spikes randomly and consistently. The company is doing its best to monopolize many services in the city.
Worst internet company I have ever had. I pay for up to 50mbps and am lucky if I get 10mbps.
IF there was a possible way to not put any starts- I'd do that!!! Terrible customer service, THE ONLY electric company in Greenville so we have NO other options!! Prices extremely high and I will move out of Greenville to avoid doing business with these liars and crooks. I see some positive feed bac...
Horrible services. Contacted multiple times with no contact back. I am paying for the gold internet package (50mbps) and constantly receive less than 10mbps. Absolutely insane. And it s 70 dollars a month. If we could get spectrum here I wound have been swapped. But it s somewhat of a monopoly so sp...
If there was a way to give 0 stars, I would! This place is AWFUL! Absolutely horrible. They are extremely rude, not helpful at all. When your service doesn't work properly, they don't care. They won't try to fix it or find the problem without charging you $100+ in fees-- mind you it is THEIR service...
This is the worst electric company I've ever used! We have been at our resident for 3 years and the electric keeps going up. It's doubled from what we paid when we first moved in. Where are house is falls on a side of Greenville that only has geus for an electric company. Therefore, they treat us ho...
This is the most horrible electric company I ve ever used. Our bill is over $360 the last couple months which is double what it was. And we have a small house under 1200sf! Nothing has changed as far as how much energy we use, we are very conservative. If you are considering moving to Greenville, t...
If I could leave less of score I would. These people lie, they will fo anything to get over on people due to the fact that these quacks are the only provider in Greenville. They are rude, they will hang up on you, they will say they are going to do something and never do it. They will mess up and so...
absolutely atrocious company ....$220 utility bill for a 1 BEDROOM APARTMENT!!!!! ....1st moved in it was $80-$90 ...they charge whatever they want to charge you....customer service is even worse.
I guess this light company doesn't check records before cutting ur lights off, I've never used them before,but worse experience so far,my lights got cut off without looking at records for payment But the lady I spoke with helped me
At the end of this recent storm GEUS customer service did a great job at keeping contact with me to let me know that they are working on restoring power and the agents were helpful in this challenging time.
I don't even be home through the day. I nake it home around 5 pm. I have nothing on or running and my bill is still 385.00 or more each month. This is so sad. Then they made me pay additional deposit. I only have electricity and water. I think they charge what they want.
Marri was and is good at what she does and was very helpful to me as a new member!
This is by far the most horrible service provider of electricity and cable service I ve ever seen and I mean that passionately. Not only are you overcharged but the signal for cable is constantly going out, the WiFi goes on and off every other minute and with all the problems your not offered any ac...
The worst company I have ever had to deal with. Called to let them know electric was out in 104 degree weather and the nasty lady that answered basically told me the crew dont want to be out in the heat either....It is your job to let people know what is going on lady and it is their job to be worki...
GEUS is absolutely the worst! I paid my bill ( an outrageous $253) at 8 am ..was told they would be here with in an hour to turn my electric on.. Here it is 12pm and still no electric! We are currentley under a heat advisory warning and I have two small children in the house! This is absolute BS! If...
No problems so far. They're a little pricey from the service I received from Spectrum but what do you expect from Greenville. Everyone has been nice and the service guys were super.
Cancelled cable service and told I have to pay for a months service that I am not receiving - then they will credit my account the following month. This is unheard of! They don't know how to prorate something or give credit in the month it is due?! Very poor service from this company.
Throttled internet speeds, Illegal.
Inconsistent internet and cable connections
Will blackmail you if you miss a electrical payment by a day.
Overpriced Internet packages.
Poor understanding of how people use the internet in 2018
GEUS is your small town utilities provider that is doing the mini...
Helpful and kind customer service. In and out in 30 minutes.
This place is absolutely ridiculous and to be treated like I m an idiot by the customer service lady because somehow the electric (and only electric) is half the price of our rent when it is just my husband and myself is stupid. The way I was treated the whole time is beyond insane. Because they re ...
The worst Internet on the market. we had the 100 mg service. its not consistent, lags, drops off. I assume its throttling. no ISP can be this bad can it? not to mention they want 100$ for 100 mgs. i switched over to Spectrum and got the high end Gigbit service which is 940 mgs for the same price. t...
I wish you could give negative stars for this "company" that cannot get it's act together. They will overbill you by hundreds of dollars. NEVER reply to emails or contact requests. AVOID AT ALL COSTS!!!!
Yep, no notice. 1st time late. No email. No text. No letter. Nothing. They turned everything off. Horrible customer service. Gentleman on the phone was wonderful, polite and helpful. Now I just have to wait for the technician to turn it back on and pay for after hours service call. I guess...