Gemtel Green Network

2.5 · 720 reviews
greennetworkstore.com Write a review
M
Megan Rodriguez
Reviews 1
2020-12-26 21:30

An Amazing Energy Supplier!

An Amazing Energy Supplier!
Great rates. I'm saving money comparing to my previous supplier! easy switching process, with regular updates via email! Lots of informative articles! Very straightforward. If you are thinking of switching I would recommend!

Read full review

A
Andy Hyde
Reviews 1
2020-12-26 05:42

Appalling customer service.

Appalling customer service.
When we joined GNE they used incorrect meter readings.This meant we paid for fuel we didn't use with GNE and were unable to receive a refund due from our old supplier.
Now we have left them,they have once again used an incorrect meter reading for the final bill.
This m...

Read full review

Y
Yeemin Yamin
Reviews 1
2020-12-26 00:41

Might be some confusion on this supplier. The init...

Might be some confusion on this supplier. The initial payments are low at first. This maybe a mistake on there part on estimation of usage or the customer or to tease you to join them initially. If you are using more than they projected they will increase your direct debit in regards to usage months...

Read full review

S
stephen reynolds
Reviews 1
2020-12-23 03:53

Wow what a shower. My mother was a customer. Sadly...

Wow what a shower. My mother was a customer. Sadly she died and we closed the account. They sent us a cheque for what was due. ? the end.
They now keep sending estimated bills to the occupier. The property is up for sale and empty. They won't talk about the account as they need permission from 'the...

Read full review

K
Kat Brem
Reviews 1
2020-12-21 13:39

It takes a lot for me to leave a very bad review. ...

It takes a lot for me to leave a very bad review. I ve recently left GNE as they have delayed responses to my chatline queries, I ve been cut off speaking to lines abroad, my emails have still not had successful answers, I ve been fobbed More

Read full review

A
April Roberts
Reviews 1
2020-12-20 07:11

If I could give a zero I would. Do not believe in ...

If I could give a zero I would. Do not believe in the whole money saving , they will either increase your direct debit or they will charge you loads when you try and leave them. No communication, no final bill sent and when finally More

Read full review

L
Lauren Greene
Reviews 1
2020-12-19 14:58

I have been with them for 11 months and at the mom...

I have been with them for 11 months and at the moment its the best supplier I have been with. No mistakes with my account or bills. And I have just started earning money with the refer a friend program so hopefully saving lots on my bills. Thanks

Read full review

S
Steven Mosley
Reviews 1
2020-12-17 17:46

Recently left this supplier at the end of my contr...

Recently left this supplier at the end of my contract, such is life. Had no problems whatsoever during supply over 18 months. Everything worked fine, bills as expected, no problems. They did make the switch to my new supplier easy so no complaints there. The only small problems I have relates to...

Read full review

A
Angela A
Reviews 1
2020-12-17 07:30

Like many others, my direct debit was quadrupled w...

Like many others, my direct debit was quadrupled with no warning. The company failed to notify me that my direct debit amount (set by them) was totally insufficient and instead allowed a massive under payment to build up on my account. I am now in debt. I have complained but nobody has bothered to r...

Read full review

M
Maya Liversidge
Reviews 1
2020-12-16 19:07

I ve never had an issue with green network energy....

I ve never had an issue with green network energy. If I am ever over using and owe money I simply make a one off payment to cover it. I give regular meter readings which is simple to do and I find ending and joining them easy. I ve never had to contact customer services so I cannot comment on this e...

Read full review

V
Vaughan Davies
Reviews 1
2020-12-16 04:57

Changing over was smooth, but there are annoying p...

Changing over was smooth, but there are annoying problems with the customer-facing tech.

The Android phone app doesn't stay logged in, or use biometric ID so you have to enter the password every time you need it.

I wasn't able to enter my gas reading on the app and had to go to the web site to...

Read full review

M
MIke Messenger
Reviews 1
2020-12-14 19:37

Beware! This company will try to defraud you. Tw...

Beware! This company will try to defraud you. Two tricks they tried on me : 1. Doubled my repayments and ended up with hundreds of pounds of credit; 2. applied an early repayment fee even though my contract period was over. I m sure they make thousands every year ripping off vulnerable people, ve...

Read full review

H
Hamza97
Reviews 1
2020-12-14 13:54

I have wasted my time calling up your customer ser...

I have wasted my time calling up your customer service team 3 times now regarding the same issue. How can you realistically think to bill me for a period before I had moved in to this apartment and now say you have passed my data (illegally) to a debt collectors?

Customer service Ruth blatantly l...

Read full review

E
e smith
Reviews 1
2020-12-13 21:49

Will be terminating contract after first year , wo...

Will be terminating contract after first year , would be sooner if i could.After providing with annual usage for gas and electric they provided a very good quote for the year so i switched over.Big mistake , after only six months they have More

Read full review

J
Julien Dimov
Reviews 1
2020-12-13 07:09

The worst customer service on the market!!!

The worst customer service on the market!!!
For 3 months, multiple calls and emails, talking to a number of different people in Green Network Energy, nobody were able to activate my account and to provide me with the data that I need in order to log in into their system. In addition, after one of t...

Read full review

N
Nicole K
Reviews 1
2020-12-10 19:13

They're OK. After three months, they haven't put a...

They're OK. After three months, they haven't put a foot wrong ... yet. I moved from another supplier who were trying to be s cool that their customer communications were full of grammatical mistakes and company jargon. They had no idea about how to use language so that even those with English as a f...

Read full review

N
neil cookson
Reviews 1
2020-12-09 00:04

Avoid this company at all costs!!

Avoid this company at all costs!!

Well what a surprise when I come to review this company they have such a low score!



We had transferred our own supply over from our previous property & our d/d was all in place & taken care off.

I contacted Green energy advising that the bill wasn't for...

Read full review

K
K'von Green
Reviews 1
2020-12-08 07:51

Quite easily the worst energy provider that I have...

Quite easily the worst energy provider that I have ever used. Like others I was probably brought in by their lower prices and "green" claims but what I wasn't told was that their customer services department is hands down useless. I had an outstanding claim with them that went on for 5 months that i...

Read full review

S
sean
Reviews 1
2020-12-07 19:50

Original quoted payments increased over time to co...

Original quoted payments increased over time to cover my "predicted" usage but it's all worked out leaving me in credit in the end. I have decided to switch from them to another supplier (purely based on cost) and accidentally cancelled my direct debit with them before the switch took place. One 3 m...

Read full review

Y
Yvette Beaver
Reviews 1
2020-12-07 02:36

If there was a zero rating I would give it. What a...

If there was a zero rating I would give it. What a thoroughly disgusting energy company. I have been promised that a bill query for my mum would be sorted since last August 2020 and six months later they still have not investigated or resolved the issue. Now letters from debt agencies have been sent...

Read full review

R
Ray
Reviews 1
2020-12-06 21:58

I have only been with this company a few months an...

I have only been with this company a few months and am already regretting it, trying to log into my online account is impossible.
When you phone you go through the relevant push this, push that and then when you think you might be getting somewhere they just hang up.
Hopeless.

Read full review

F
Frazer Blackley
Reviews 1
2020-12-05 21:22

I really like being with GNE, great customer servi...

I really like being with GNE, great customer service, useful uncomplicated app and having been with all the big guys who quote one price to get you signed up then raise your monthly payment after a couple of months GNE have kept to the price and are consistently helpful.

Read full review

R
Rachel Meade
Reviews 1
2020-12-04 10:44

After a nightmare with my final bills and also wai...

After a nightmare with my final bills and also waiting long time to have a response to any email sent to the helpdesk, I had to complain. Fortunately, the customer service called me instantly in order to resolve my issue. Excellent and professional work. They kept in contact each day explained to me...

Read full review

S
Sophie Routledge
Reviews 1
2020-12-03 16:10

Absolutely terrible customer service - do not reco...

Absolutely terrible customer service - do not recommend! I have had an issue with my meter readings since April and the issue is still not resolved 7 months later. I have been told four times that a senior member of the team will be in touch and I have still not been contacted. I understand that the...

Read full review

I
imran mallu
Reviews 1
2020-12-02 00:54

it has been almost a week now waiting for the cust...

it has been almost a week now waiting for the customer service to phone me back and explain the breakdown for the bills how can i use the same amount as the last 2 years to the dot i know for a fact i have used more electric than gas this years as the half of the nation are in the houses with covid ...

Read full review

S
Stephen Smith
Reviews 1
2020-12-01 12:22

Terrible customer service. The only measures worth...

Terrible customer service. The only measures worth judging an energy supplier on are price and customer experience.

The latter reflects their real brand whatever the website says.

GNE's customer service is awful. Since opting to leave them they hit me with a massive final bill, never having re...

Read full review

M
Michael Crockett
Reviews 1
2020-12-01 04:24

Utterly incompetent company.

Utterly incompetent company.
As is always the case you really shouldn't believe the positive reviews..it really is only the negative ones that count.
ZERO stars. AVOID THIS COMPANY..YOU WILL THANK ME

Read full review

P
Prof Paregoric
Reviews 1
2020-11-28 21:40

Terrible company, unable to log in constantly, the...

Terrible company, unable to log in constantly, then the one time I was able to, the meter readings weren't accepted even though I tried to submit them countless times before giving up. They didn't reply to my enquiries when I asked about this. They DO NOT answer the phones either, left on hold, high...

Read full review

J
Jake Hopkins
Reviews 1
2020-11-28 07:15

Stay away from these Scam artists.

Stay away from these Scam artists.
Moved into a property and joined a new energy provider.

Can t seem to get them to understand this is impossible and have to pay the price, the system is flawed and I m so glad they are able to take advantage.
Absolute disgrace and I will never recommend them t...

Read full review

N
Nillrem M
Reviews 1
2020-11-28 06:29

This company is horrendous. They have sent me thre...

This company is horrendous. They have sent me three final bills after leaving and continue to try and get money from me, even after sending pictures of the final meter reading.
The customer service isn t helpful at all, and this also applies to their complaints team.
I would avoid at all costs.

Read full review

M
M Riches
Reviews 1
2020-11-27 23:59

Positive to be with a utility company who actually...

Positive to be with a utility company who actually bothers to review your account and proactively adjust your direct debit down when they believe you will end up paying too much otherwise. With other companies this is usually a battle. Thank you Green Network Energy

Read full review

A
Alex Phipps
Reviews 1
2020-11-26 16:37

Horrendous company avoid at all costs even if the ...

Horrendous company avoid at all costs even if the price seems good!! Dishonest about their pricing, ignore official complaints and continue to bombard you with bailiffs letters whilst they investigate their own errors. I have lost time, money and health because of their cowboy business practices, ou...

Read full review

A
Aidan McDonald
Reviews 1
2020-11-24 23:30

Please people DO NOT USE!!! Terrible customer serv...

Please people DO NOT USE!!! Terrible customer service, after moving into new property where they already had existing bills was terrible experience to sort out moving in etc, then started receiving 2 lots of bills on different account numbers, been a nightmare! Never again will I use these!!

Read full review

C
Cheryl Ward
Reviews 1
2020-11-24 19:17

Honestly the WORST company I have ever dealt with....

Honestly the WORST company I have ever dealt with. AVOID at all costs. The staff are all very quaint and very friendly, however it took weeks to "end" the contract with them as I was moving house. Today, months later I find out they are More

Read full review

N
Niki Casey
Reviews 1
2020-11-24 06:39

Do not have anything to do with this incompetent c...

Do not have anything to do with this incompetent company. They are the most appalling firm i have ever had to deal with in my life. DO NOT TRUST THE FAKE REVIEWS. They start off cheap, then hike up the costs. Dealing with their customer services department just really isn't worth the immense fustrat...

Read full review

A
Ashley Johnson
Reviews 1
2020-11-23 15:41

Excellent deal! Green Network Energy has made it v...

Excellent deal! Green Network Energy has made it very easy to save on my business energy, it actually has been saving me tonnes! I was approached by a sales agent, everything went smoothly and I got a great quote. I'm really happy to be with them.

Read full review

D
DAVID CASS
Reviews 1
2020-11-21 14:22

Avoid avoid avoid this company is a total shambles...

Avoid avoid avoid this company is a total shambles. I had switched from these guys and unfortunately because I had moved into a new house and was not familiar with the meter had incorrectly entered a day time reading into a night time More

Read full review

H
hannah anderson
Reviews 1
2020-11-20 01:27

Unable to access to them on type talk. Deaf barrie...

Unable to access to them on type talk. Deaf barriers by this company. I have no problem access to my bank account or other companies on type talk but this one won't allow me to speak through my own account. There is security questions and they won't use it ridiculous

Read full review

F
Frenzy
Reviews 1
2020-11-19 21:01

Brilliant company. Not only is it nice to know you...

Brilliant company. Not only is it nice to know your energy is being sustainably sourced where possible, but their customer service assistants are all extremely helpful. Never had an issue with them and where technical issues have arrisen they have always been upfront and honest about it and compensa...

Read full review

M
Martin C.
Reviews 1
2020-11-18 19:20

We switched with Green network energy in November ...

We switched with Green network energy in November 2018 and for now we are very happy, we pay less than with our previous supplier and both the treatment and the service received are with difference better. In addition we already benefit from the referral program. We will renew our contract with this...

Read full review

D
Diane Coe
Reviews 1
2020-11-18 10:11

I've just signed up for another year with Green Ne...

I've just signed up for another year with Green Network Energy, I find them really easy to deal with and their charges are within my budget, I've never had any issues with them over the last year,and I can always get through to them on the phone if need be,their online customer portal is easy to nav...

Read full review

B
Brett Wickers
Reviews 1
2020-11-18 07:15

Been with green network since January and i'm very...

Been with green network since January and i'm very happy with these guys so far. Found that I was in credit by a decent amount so one 10 min phone call we found I could lower my bill and get a refund on the credited amount....can't say fairer than that!!! Would certainly recommend.

Read full review

K
Karen Thomson
Reviews 1
2020-11-17 14:43

We have been using GNE for a while now and have be...

We have been using GNE for a while now and have been very happy with the service. The fees are well below what other providers are offering. Their app is great, very easy to navigate. I only called their helping once and the person on the other side was very helpful. Generally, very happy with it an...

Read full review

J
jacques lherbier
Reviews 1
2020-11-16 05:56

I am in my second year with this company. I have f...

I am in my second year with this company. I have found them efficient, interactive and mostly very competitive. Previous suppliers I used, were always increasing their prices substantially each year but Green Network doesn't and I am very happy with them so far and it may help the planet

Read full review

M
Mike Campbell
Reviews 1
2020-11-14 23:14

Really poor company to deal with. Have tried to su...

Really poor company to deal with. Have tried to supply my meter readings for several days now. Had to re register for an account but still will not let me update my gas readings. When I try by phone I either just get cut off or no one answers the phone.

Read full review

M
Melanie Comerford
Reviews 1
2020-11-09 22:33

Meter readings online do not work. Email meter rea...

Meter readings online do not work. Email meter readings, does not work.

Customer service say they will get back to you the same day, they dont.

5 months to resolve an incorrect bill.

Think everything is sorted, now I have an email saying sorry to see you are switching we've confirmed this ...

Read full review

N
Nicky Johns
Reviews 1
2020-11-08 00:10

Best Energy company I have been with. I have been...

Best Energy company I have been with. I have been with all the big 6 and some of the smaller suppliers. Green Network have been by far the best I have experienced so far, excellent customer service and app is so easy to use.

I have recommended to my friends and family, keep up the good work.

Read full review

L
liam handley
Reviews 1
2020-11-07 21:03

Honestly guys just don t bother with them. Switche...

Honestly guys just don t bother with them. Switched to them with MSE. Heard nothing in 2 weeks so I called them. Explained boa account yet what is going on. Told I don t have account so can t help you. Pushed them and said I am trying to sign up who deals with account switches, put me through to the...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn