Friendsurance

HANDS OFF! Customer service not available via phone or chat. Waste of time - unfortunately bad impression

Insurance does not take effect until one month after conclusion, damage before it is not paid.
In addition, friendsurance is only a mediator, then was insured with Assurance, which are very rude and then did not want to take the damage in the end! Damage report takes a long time, the website repeatedly problems with loading during damage report with assurance!

Answers to any questions, no service and no help As it is in case of damage, I do not even want to know ..

Good day. So if you look at the required brokerage contract, you quickly realize that this is not about repaying the contributions. Rather, it is about taking over the "existing contracts" and then reshaping them as brokers. No matter how good or bad the previous achievements are. So anyone who can think independently and has a representative of his trust, should rather refrain here. In my opinion not recommended !! A star for the good business idea :-)

Nice that there is a competent and accessible contact for insurance matters, who asks the questions.

Neither the termination was responded to, nor any other communication attempt. The hotline always throws you out after 8.5 minutes. I went through these 8.5 minutes over 20 times today alone and nobody can be reached. Unfortunately on Facebook the same thing. "Catastrophic" describes this service provider best. I'll run everything else through a lawyer.

Even with a rudimentary review of your own insurance you have to accept powers that enable Alecto GmbH to terminate the contracts on its own initiative and to cancel all consultancy rights of your previous consultant. This happens without consultation with the policyholder, so it will decide beyond your head. Incomprehensible!

I would like to know why Alecto has debited me 12, 85 although it was called Alecto is now called Janitos Insurance and they then debited the full premium and I never received a refund.

I work there, at Friendsurance. I know I am biased but this is an awesome place :).

Money rip-off !! and if it comes to the damage there is no or late response and in the end, no cent paid.

After a single repair of the insurance only negative sides.

The worst cell phone insurance I've ever had! If your device is broken you have to send it in somewhere abroad. Then you wait 3 weeks and then you get a device that is supposedly repaired but 1. looks worse than before and 2. still doesn't work. Then you contact friendsurance because you think that you are insured there and they tell you that they are not responsible. Then you get strange mails about Brexit. So everything has nothing to do with Friends and ensurance! I advise everyone against this insurance!

Ingenious principle and it works great. I never had to wait long for a reply via e-mail. I have not had a problem by phone. Last year, unfortunately, I had a legal protection case, even there was the claims settlement quickly and easily, the legal fees were refunded after sending the email to friendsurance within 14 days on my account. Best of all, despite the damage, I have been reimbursed for contributions! I have a full 5 stars.

Wow. Why did not anyone come up with this idea earlier? I've been thinking for years about whether to take home insurance, but then it was too expensive for me. When do you have a damage? ;) In any case, I'm looking forward to my repayment in January and I'm really glad that I've discovered you.

Price performance is OK but the repair orders take too long, sometimes you have to wait up to three weeks for the defective device.

Attention! Read the fine print - website is sometimes misleading
Friendsurance does NOT insure used equipment !!!

- I insured my Samsung S10 + with Friendsurance - the day I ordered it online. From that day on I had protection. In theory at least.
- Unfortunately, even before my protective film and cover were delivered, I had an accident and the device fell 80cm from the heater onto the tile floor. Broken display! Super annoying. But: I had insured it! Or?


Now the sad thing: I had researched this beforehand. In the FAQ of Friendsurance (screenshots below) it is clearly different. On the rest of the website you try to attract customers with used equipment, because Friendsurance does not write (!) About "NEW equipment" but only speaks of "equipment" and the "date of purchase"!

Friendsurance thus ensures that premiums from unsuspecting used customers are first collected. In the event of damage, Friendsurance can simply reverse these contracts, because things are different in the AVB. Until then, the customers weigh themselves in safety.
Good business for insurance.

Conclusion:
Don't let the slim hippster design of the website blind you. In the end, the General Terms and Conditions apply. The information on the Friendsurance website may be incorrect or omitted. Better read it carefully.

No recommendation.

The idea was good, but there is a huge lack of implementation.

was just from my honest insurance agent
towed.
For this no star or only zero

WATCH OUT!!!

I canceled my insurance on January 31, 2020, after several emails the cancellation was accepted. I had asked in all emails that my contribution should be transferred to my bank account (I also specified this several times). I received an email two weeks ago with a credit note for the amount mentioned, with the reference that the sum will be posted to the credit card. But I have not had this for a long time ... hence the reference to my bank account.

Now I have not had an answer to my email for days about what is wrong with my money. You don't need to call this Saulladen because nobody answers the phone and you are thrown out of the line after about 5-6 minutes, with the statement you should try it by email.

The hotline is just a fool ...

It is not as great as it seems, you get said that you get money back and now I got mail that I should first pay money. Yes, thanks for that, I fell for it

Sorry for now Sorry but let's see if something really happens.

Attention! If damage occurs within the first 4 weeks, the insurance is NOT liable!

I did some research on the internet and suddenly Alecto is my broker !!!! My household insurance has submitted a letter to me where my signature is supposedly under it! But I wouldn't even sign with a broken wrist like that !!! Clearly my signature was forged! Legal steps will be initiated next week !!! CRIMINAL
PS Unfortunately you have to give a star otherwise you can't POST it

A really exciting principle. It's great that you have the opportunity to get back something from the insurance company. Usually it's the other way around. Thumbs up!

It is a highly criminal organization. My insurance company was stolen from my main insurer with my fake signature. They steal the existing customers from insurance companies with fake signatures and collect the bonuses. I will report to the police. REPAIR FRAUD AND FALSE DOGS !!!!!!!

I'm pissed off. I had just asked if a refund is possible and today I got the cancellation from my insurance company and that was not my purpose. In addition, Alectro has a signature copied on a Marklervollmacht I never gave. effrontery

If you want to take out a cell phone insurance, you must first provide the IMEI No. and all personal data before you find out what you have to pay. The complete lack of a transparent pricing policy is understandable, otherwise friendsurance is absolutely not competitive. I find it annoying that our legislators allow this. POOH!

You can not be reached via the hotline, the call will end after about 9 minutes.
On emails to info @ and support @ you do not answer.
On Facebook you do not write back.
On Instagram you do not write back.
You also do not react to my written notice.

They are actually one of the worst service providers out there. Hats off!

I would like to cancel my mobile insurance.
Give me a hint how to do that.

NEVER AGAIN, first you are lured with repayments, then the broker authority is handed over and comes out after weeks of exams nothing except that you could indeed complete new insurance. Can advise against anyone, almost bordering on punishable offense

I fell for it too, hope I can get out of this number without much damage.

I would like to award THREE to FOUR MINUS stars !!! For months I wait for the remaining repayment from a terminated old contract! Mail requests remain unanswered - no one can reach by phone ... !!!!! Highest alarm sign regarding the seriousness of this company !!!!!!!! Please do not throw your money behind my "bad" !!!

So, I've now decided sometimes to check my household contents at FS and got 'ne positive answer. I wonder how it develops. I've been more intensively concerned with the terms and conditions and find that everything is clear, what some complain about (but that's typical on the Internet .....). Then I'll wait and see how it develops.