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Average ratingAverage
3.5/ 5

Based on 54 reviews

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What reviewers say about Freshii

Generated with AI from 54 reviews on Trustburn · updated 34 days ago

Customers report that the food is generally good but note issues with price increases, portion ratios, and occasional mistakes like missing sauces or wrong items.
What does Freshii do?

Freshii serves bowls, burritos, salads, wraps, soups, smoothies, and juices that are described as innovative and suitable for everyone.

Are there any complaints about Freshii?

The critical reviewers wrote that the menu lacks flavor and appeal, delivery orders are often incorrect or have insufficient quantity, and staff can be rude, uninterested, or miserable.

What do people say about Freshii outside Trustburn?

People outside Trustburn suggest that if you have a bad experience, you should contact the store level first, speak to a manager, or email guest@freshii.com.

AI-generated from reviews on this page. Verify anything important with the company directly.

Raymond Santos
Reviews 1

Freshii used to be a reasonable option for lunch, price and portion wise. Now, not so much. They've revamped the menu, jacked the price on the protein options like the chicken, and now they're going heavy on the 'filler' ingredients (rice) and skimping on the toppings. This changes the taste of the overall meal, the ratio is off.

I understand inflation, but raising the price of things AND skimping on the meal at the same time is a recipe which has cost them customers. Our entire office (just around the corner) has noticed and everyone is now leaning towards other options in the area. I'd suggest others do the same.

Lianne Girard
Reviews 1

Extremely impressive customer service. I order on Ritual from Freshii all the time and they're consistently able to make my food in less than 5 mins (even at busy times).
Also, their staff are extremely friendly and patient. Last time I was there, a customer was complaining that she "hated her food and wanted a refund" (even though she had already eaten the whole thing). The cashier was extremely polite and dealt with the situation perfectly. The customer was obviously lying and just wanted free stuff... The cashier's patient was impressive.

Walid A
Reviews 1

They should learn from their competition. There is a fresh and even a Kupfert and Kim opening up near by. There menu lacks flavor and is not very appealing. You're paying for their rent, not the food. If they put more effort into the menu, this place could be good competition for other restaurants around them.

Spicy Chickpea
Reviews 1

Rude/uninterested staff at almost every freshii. They're pretty unfriendly to customers and seem MISERABLE, which just makes it awkward to order. You can almost taste the misery in your food - sometines salads are soggy, sometimes they make mistakes and add the wrong things, sometimes they forget toppings. Freshii seems so overly concerned about the speed in which the employees make food but not so much the quality. Great food is made with love, which the manager and employees dont have enough of. They really need to change their attitudes toward their work. The bad vibe can be felt in the restaurant.

Annisha L
Reviews 1

Shoutout to the amazing team at this location that dealt with over 100 customers in 30 mins in such a quick, efficient and graceful manner. I ve been waiting 20 minutes for my food but I don t even care because y all are KILLING it right now and I am so impressed. Thank you for feeding us hungry lunch folk

Mr. Derick
Reviews 1

The presentation is WACK! The bowl are always covered in sauce or guacamole or something! Not all the workere but some are absolutely careless and the portions are inconsistent or less than... I'm going to a different location. I'll come back to see if things change in a year.

Rabia Kazmi
Reviews 1

I placed $40 worth of food order and called to make sure they understand what i want. I had asked for a grilled chicken wrap (hot) which was clearly mentioned on my ritual order and i called to make a note but when i got back to my work - it was cold and very disgusting. i called the store to replace my order and they rudely said no and to call ritual for a refund. NEVER EVER GOING THERE AGAIN.

Mandy Yu
Reviews 1

Ordered a custom salad today at around 12:30pm. I brought it back to my office, took a bite, and couldn't eat the cold, waterlogged, tasteless chicken since it was absolutely disgusting. The texture and taste seemed like it was cooked a week ago, frozen, then defrosted and dumped in my salad. I can't believe they served me that.

The restaurant's name is Freshii, and this chicken was FAR from fresh. I'd like my money back, and I hope to god I don't get salmonella.

Ang
Reviews 1

1/ staff are rude and ignorant, asked them about any organic option, they rolled their eyes and said may be only bell peppers are organic ,,,

2/ music way toooo loud, could not place my order without shouting;
(seems like the music was to entertain the staff not for the customers);

3/ salad bowls were stupid, layers of different veggies tightly stacked in a bowl ,,, I could not even mix them without spilling out the veggies at the top ,,, so I ended up eating the salad one layer at a time ,,,, not a good feeling in my mouth when it comes to onion;

4/ for the price they charge, they should be organic

Felt Robbed

Aleksander Rozov
Reviews 1

The food is ok. But what annoyed me is that despite already relatively high prices protean (chicken, beef...) Is extra. They don't tell you that. Instead, they ask what type of protein you want. After I naively selected, they told me the price. Once I got the receipt (which I had to ask for), I saw the add on for protein. If you carefully study the menu, you will see the charge on one of the screens. Of course, I came for a quick lunch, not to study their menu. I don't appreciate being taken advantage of.

Anna P.
Reviews 1

I ordered a bamboo bowl with chicken on top and a can of raspberry kombucha for brunch and it was so delicious. I loved the green curry that they threw into the mix. I got a discount because there s a promo going on right now (2 salads for $15), otherwise, I think Freshii s salads are a bit on the pricey end. Everything was made fresh and the staff was super friendly. A customer walked in and complained the app was having glitches as the prices did not reflect what was displayed on the menus. The girl who served me immediately called head office and told them. She was pretty attentive to the customers.

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About Freshii

Bowls, burritos, salads, wraps, soups, smoothies & juices – and each one is full of innovation. Freshii for everyone.

Freshii: A Healthy Eating Revolution

Freshii is a fast-casual restaurant chain that offers healthy and delicious food options to its customers. The company was founded in 2005 by Matthew Corrin, who wanted to create a brand that would make healthy eating accessible and affordable for everyone. Today, Freshii has over 400 locations in more than 20 countries around the world.

At Freshii, you can find a wide variety of menu items that are designed to meet different dietary needs and preferences. Whether you're looking for vegan, vegetarian, gluten-free or low-carb options, there's something for everyone at Freshii. Some of the most popular menu items include bowls, burritos, salads, wraps, soups, smoothies & juices – and each one is full of innovation.

One of the things that sets Freshii apart from other fast-casual restaurants is its commitment to using fresh ingredients in all its dishes. The company sources its produce from local farmers whenever possible and uses only high-quality ingredients in all its recipes. This not only ensures that the food tastes great but also makes it healthier for customers.

Another unique aspect of Freshii is its focus on sustainability. The company has implemented several initiatives aimed at reducing waste and promoting eco-friendly practices across all its locations. For example, it uses biodegradable packaging materials made from renewable resources such as cornstarch instead of traditional plastic containers.

Freshii's commitment to health and sustainability has earned it numerous accolades over the years. In 2019 alone, it was named one of Fast Company's Most Innovative Companies in Food and one of Entrepreneur Magazine's Top New Franchises.

If you're looking for a healthy meal option that doesn't compromise on taste or quality – look no further than Freshii! With so many delicious menu items to choose from and a commitment to using fresh ingredients sourced locally whenever possible – this fast-casual restaurant chain is sure to satisfy your cravings while keeping your health goals on track.

In conclusion,

Freshiis' mission statement "to help citizens around the world live better by making healthy food convenient & affordable" speaks volumes about their dedication towards providing nutritious meals without breaking your bank account.

Their innovative approach towards creating new dishes with fresh ingredients sourced locally makes them stand out among other fast-food chains.

Their eco-friendly practices like using biodegradable packaging materials show their concern towards environmental issues.

With so much going right with this brand - It’s no wonder why they have become such an influential player within their industry!

Address
1055 yonge street
Categories
Restaurants