I placed $40 worth of food order and called to mak...

I placed $40 worth of food order and called to make sure they understand what i want. I had asked for a grilled chicken wrap (hot) which was clearly mentioned on my ritual order and i called to make a note but when i got back to my work - it was cold and very disgusting. i called the store to replace my order and they rudely said no and to call ritual for a refund. NEVER EVER GOING THERE AGAIN.