Fraza Forklifts

Great service by a great Technician, very knowledgeable and thorough.

Purchased a brand new Clark truck in 2016. After 3 years of the same mechanical problems (with multiple service visits) I contacted Tim Taylor. He was very helpful and assisted placing us into a new truck with a very reasonable trade value for our Clark truck (Tim was informed of the mechanical issues since it was new. I did not want to sell the truck to a private party knowing the history of the truck.)

As disappointed as I was that the Clark was legitimately a lemon with known problems; I really felt that Fraza tried to be helpful (under the circumstances) and also credited our account for some service work on the Clark which was the on-going issue. Tim was excellent to deal with and he is an asset to Fraza.

I only give a four star versus five because I had to buy two new trucks within a three year time table (to have a dependable truck) with very low hours on the Clark.

Now with the new owners it's allot more professional than before, they weeded out the management issues and relocated third biggest issue.

our loader has been fixed. After a long delay the loader is back. All issues have been rectified. Shout out to Charles, Rob, Darrell and Bryan. Thank you.

We thought we were getting pretty good service after we switched to them from our previous company. However, we called them out because it sounded like the belt on our lift was rattling and we were told they would need to bring it to their shop that it couldn't be done on site, we wouldn't know exactly what needed to be done until they brought it in and that the repairs would take anywhere from 2-4 weeks to complete. So they gave us an estimate of approx $1,500 for a month rental of a lift (which had to be paid in full up front) and then approx $1,600 for the repair - $1,170 of which was labor. We told them we wouldn't be needing their service and called another company to come out. The technician came out and was here for about an hour and told us the fan was loose and needed new screws to hold it down. Fixed for $200 and runs perfect now. Then I called and asked to speak to a manager there to discuss the outrageous estimates they sent over and why their technician couldn't figure out the simple issue when he was here, and have yet to receive a phone call from the manager.

Great service and very knowledgeable staff. We chose Fraza to handle all our Material Handing requirements because they have a great team and are subject matter experts in their field. They have provided us with excellent service and backs up everything they do. All 4 of our forklifts come from them. When we needed a system to handle large panels to be put in cabinets, they came up with a cost-effective solution using Bridge Cranes and Air Manipulators to handle the job. I would highly recommend their team to handle your Material Handling requirements.