Sheri at First Class Vacations has been an awesome booking agent the two times I have booked cruises with her. She has been professional, nice, personable and patient. The other staff, mainly the sales team, are also very good at their job, which translates to being very persistent and making the ...
Initially we experienced a delay in being contacted to set up our payment plan which resulted in our monthly payments being higher than preferred. Once payment was complete, everything has occurred like clockwork and as discussed. Alyson did a great job listening to what is important to us and modif...
This is our first experience with First Class. We were fortunate, in that Tracy was referred to us by a friend who had taken several cruises with first class. Tracy has answered our calls, is extremely knowledgeable and friendly. Dealing with her has been a pleasure. I will update this as I go a...
do not use this company, lots of promises, no actual travel. They call every year to charge more to keep your package current if you don't use it right away. This was a big mistake and an even bigger rip off!
What an absolutely fraudulent company. They knowingly take their customers money with absolutely no intention of fulfilling any of their promises. From their hard sell agent Steve B. To their Director of bookings Elisse they have one intention... Get your money and string you along for months with t...
Arrangements for a cruise through this company has been nothing but a big headache. Stephen Bradley in sales does not stick by his word. Once we paid the fees and tried to book he would not rerun phone calls to explain why we could not get the accommodations he promised. The reservationist we were ...
Elisse booked my cruise to Alaska, scheduled to leave 9/2019. Tracey Purcell called 6/2019 to say owner was gone with company credit card and they needed to make payment to cruise line. She claimed she was asking others this same request due to situation: use personal credit card for payment, or r...
I paid over $5,000 for a cruise. After they received the final payment a cruise was booked. We booked excursions but later were notified in December 2017 that we were being refunded our excursion payment and our cruise had been cancelled for nonpayment. After several unanswered phone calls we f...
Been trying to get my money returned for two years. So instead I rebooked with them and it was cancelled due to covid . I ve been given many stories of how I will be getting my money but it hasn t happened yet and now they are avoiding me. They owe me $1540 but say they owe me &1100.00.It doesnt mat...
The positive comments must be from people they paid to review them. This is the worse travel company on the planet. They are nice when wanting you to give them money. But if you start to ask questions, they become rude. They don t care about your travel. All they care about is how much money th...