Login or sign up
For business
Average ratingGreat
4.4/ 5

Based on 174 reviews

571%
415%
36%
22%
16%
Ask AI

What reviewers say about Fendi

Generated with AI from 174 reviews on Trustburn · updated 33 days ago

Customers generally describe the experience positively, with many praising the friendly and helpful staff who provide honest opinions on quality hand-made bags. Some reviewers found the store amazing and the sales associates extremely helpful, while a few expressed disappointment by expecting more from the Rome store.
What does Fendi do?

Fendi S.r.l. offers apparel, timepieces, and fragrances for women, men, and kids. Its product range includes ready-to-wear apparel, bags, small leather goods, bag charms, shoes, fashion jewelry, scarves, foulards, and sunglasses.

Are there any complaints about Fendi?

The critical reviewers wrote that they experienced unqualified staff, a lack of kindness and smiles, and an impatient director. They also cited poor service regarding packaging, such as items being placed in long folded envelopes without proper cases, and difficulties with repairs for out-of-production items.

What do people say about Fendi outside Trustburn?

Outside Trustburn, people discuss Fendi's pricing, with some finding it high, and comment on specific items like the Dumpling charm and the classic Baguette bag. Discussions also cover the availability of the Peekaboo Soft in small sizes and comparisons with other luxury brands like Gucci.

AI-generated from reviews on this page. Verify anything important with the company directly.

Mario Comite
Reviews 1

This historic building has been completely renovated to represent a leading structure in the Italian fashion scene. Center of elegance and luxury where the Fendi fashion house exhibits all its beautiful high-end fashion and tailoring objects. Chicca to 'top floor Japanese restaurant fashion.

Monica De biasio
Reviews 1

The Maison Fendi is wonderful. You find yourself in the most unbridled luxury: from bags, to clothes and splendid furs. The 1700 building, formerly the residence of the Boncompagni Ludovisi family, also houses a complex of 7 VIP suites. On the top floor the Japanese restaurant Zuma and, dulcis in fundo, the panoramic terrace which is a must. Here it is possible to drink excellent cocktails during the night while admiring the beauty of the eternal city

Marco Coaccioli
Reviews 1

Great class, attention to detail and aesthetics. A remarkable glance. The salesmen are very kind and qualified. The items to choose from are many. 5 minutes walk from the "Spagna" metro and the parliament. Sin is in the ZTL zone and that there are not many parking lots nearby.

fabio cappadocia
Reviews 1

EXPERIENCE WITH NEGATIVE JUDGMENT !!!!, UNDERSTANDING: THE PERSONAL LITTLE PROFESSIONAL, LITTLE KINDNESS, SMILE ,, AND ANTI-PATIENT DIRECTOR..CHOUGHT "TO THE" HUMAN RESOURCES OFFICE "" ", IF THEY DON'T WANT TO BE AT THE SERVICE OF THE CUSTOMER CAMBIASSERO LAVORO !!! ...; TO ES.GUCCI AND OTHERS HAVE AN "EXCELLENT RECEPTION AVAILABILITY" AND THE SELLERS ALWAYS WITH THE SMILE ....

M M
Reviews 1

Tremendous. I bought a belt and a tie, both gifts. They put the tie in it without a case without an envelope without ANYTHING inside a long folded envelope. The seller could not make cash and the receipt in an envelope OF THE LETTERS. Never again, only online from now on.

Giada Pinto
Reviews 1

bad experience
I went to repair a bag that had broken the internal strap to close it, not only the change would be paid, but being out of production (a classic bag bought 3 years ago) told me that it was no longer possible to change it.
I am stunned, a scholarship paid 800/1000 can not be adjusted.
I would have expected at least one solution anyway and more availability besides the fact that I had to wait 30/40 minutes before the verdict.
I was very bad, I will not be back for other purchases.

Gabriella Sorrento
Reviews 1

Wonderful. Enchanting brand that never disappoints. The staff all, very kind and courteous in particular Xiaodan Li, who by chance I had the pleasure of meeting in person after he had already satisfied me on another occasion online. Happy with my purchase. Excellent and pleasant stop at Palazzo Fendi.

Oleksiy Havrikov
Reviews 1

Main store Fendi in Rome. Located a stone's throw from the Spanish Steps. If you want to learn more about Rome and its history, contact the doctor of art history, tour guide Rome Alexei you will find me on Facebook. Author exclusive individual tours of Rome and the surrounding area.

Domenico Muscolo
Reviews 1

I love Fendi and all the boutiques of Via dei Condotti. Fendi remains the most beautiful for me, it has a magnificent wooden staircase inside. The staff is very kind, I recommend to take a ride just to observe the fantastic collections of 2019. I would buy every garment! All beautiful!

Giordano Saltari
Reviews 1

I was treated badly when I had to make a very imminent purchase ie I was given to the poor and they told me that I did not have to waste time because they had to do in the end I spent 50,000 and treated me strangely well I will never buy again in this store I will go to the Rinascente buotique in via del tritone

Ghiane Jones
Reviews 1

We visited the store while in Rome on September 3rd. When I walked into the store, I initially thought the associates were lovely until I noticed that one of the associates was following us around the store. She walked about 8-10 feet behind us the entire time we were at the store. I buy lots of designer goods and I've shopped around the world - Paris, Tokyo, London, etc. And I've never been followed around in any store anywhere. I even had on a designer bag, sneakers, and sunglasses while I was in the store so I think that her behavior was just simply racist. She didn't even ask us if she could help us with anything, she just followed us around both downstairs and upstairs. I also didn't see her following anyone else around. Until this store learns how to treat their customers, I'd advise that no one visit. Go somewhere else to spend your money.

News

No news yet. This is where the business shares its own updates and press.

Photos

No photos yet. Photos shared by reviewers will show up here.

Widgets

Boost your business trust by displaying a widget on your website — a simple way to convert your visitors into customers.

Get the widget for your site →

About Fendi

Fendi S.r.l offers apparel, timepieces, and fragrances for women, men, and kids. It offers ready to wear apparel, bags, small leather goods, bag charms, shoes, fashion jewelry, scarves and foulards, sunglasses.

Website
fendi.com