Awesome & knowlegible Sales & Installation person. Had been with one of the large competitors for 30+ years and they made me mad for the last time! Called EMC and have been impressed with them. Customer Service and the appreciation of a loyal customer is big with me! I can only expect the same "serv...
I m enjoying my service so far with EMC security. I ve had the service like a month now. And I love how it sends me texts to let me know my alarm is disarmed or armed Incase I may have forgotten to set it. But if that happens I do have the advantage to set it on the app as well. I ve done one test s...
I've had EMC for several years now and 2 occasions my alarm went off. On the first one occasion my front door came open, then on the second occasion I accidentally hit the distress button (by accident) EMC responded extremely promptly! They had the local sheriff's department there within minutes to...
Install was done very quickly and efficiently . Tech was qualified and answered all questions and did a great job explaining all the features.
Did not have any yard signs with him as they are on backorder. Still do not have sign
Salesman was great and professional. Easy to set up and install on your own. Customer service was quick and efficient.Well worth the cost.
EMC is the best! Keypad is so easy to use, the interface tells you exactly what's going on and has user friendly prompts. The sales rep, technicians and monitors are very helpful, and communication among all is true teamwork based on knowledge and professionalism with great attitudes. No contract, n...
I appreciate the security system. I can " rest in peace," because it is secure. I hate that I have accidentally set it off so many tines, but,
the security team is always so quick to respond and they are very
friendly and understanding. Now, I check it every time before I open any door. ( Green i...
I changed from another security system that I had used for several years. In all regards, EMC is a totally different and superior service. The equipment is sophisticated in its capabilities but simple and intuitive to use. I installed it myself. Customer service has been world-class in helping me w...
Been a customer for over 13 years. Same $16.95 rate for 13 years. Not locked in at all. I can cancel anytime. As a matter of fact, I pay in advance, taking advantage of a discount. But if I needed to cancel, the prorated unused portion of my discounted prepayment would be refunded to me. Love ...
Really easy setup and learning how to use , from setting up appointment to installer very quick and easy
Very happy with this company. Rates are very affordable. Good customer service. Monitoring seems to be top notch. Recommend for anyone looking for alarm services.
Good job on install and orientation. Then had a problem with internet connection. It took two technician visits and a bunch of time but did solve it.
Excellent sales staff and installer. Easy to work with. Transition of exsisting system to EMC was seamless.
Had thier system for years, no problems, prompt response, affordavle.
Five stars for Josh and EMT today. We have had a recurring problem with our security system. Josh H. came to our house today and could not have done more to explain things, repair/replace parts, and go over the system with us. Josh was friendly, professional, and extremely helpful. Thank you, Josh! ...
Blown away by the level of customer attention. From the first phone call, to the appointment (which there were exactly on time for), to the follow-up - the experience was first-class. Made my wife and I feel safer already!
We think the are great. Been with them for 5+ years
I have been a customer since 2012 in 2 different houses. The 1st house had a panel that had never been connected. EMC connected it and setup the panel. The 2nd house did not have a system so I had them install it. There alarm response has always been fast and when a lighting strike took out the pane...
I had a different local provider for 21 years. I paid them several times to come out and try to get the system to operate properly. They would never take the time to track down the sensors and join them into clearly marked zones. It's kind of important to know where you have trouble if the alarm goe...
Would quickly recommend this alarm company to anyone! My wife and I wanted to kick our previous company to the curb for so long. They were so slow and it was always hard getting someone on the phone to answer what could have been a simple fix for a problem we had- absolute no service. When we hea...
My experience from beginning to end was excellent. Sales with Lori was quick and easy. The install technician, Parker, was awesome. He was knowledgeable, curious, patient and efficient. I highly recommend this Security company.
I have just recently acquired the security system with this company (emc) and was very much pleased with the entire process. The sales rep was very through and professional when going over the information about the system, also very efficient at returning my calls and going over any questions I had...
.... Sam returned my call this morning and was professional and addressed my concern... I thank the owner for his/her response and I am a fan now.... I was simply frustrated about not receiving a return phone call explaining the issue. In any event, EMC is sending a technician out today to fix my i...
I had a very good experience from speaking with the office staff, to sales staff to the installation staff. Willing to recommend them to family and friends.
The price per month is good as is the monitoring. The initial design and installation of products as well as service as the sale is pretty poor in my opinion. So, do your own homework and have it all designed before they get there. Watch the install closely too.
Their service is great, always on time. The cost of service is reasonably priced for the great service.
I ve used EMC for many years. Always pleased with the service. Response time after an alarm is activated has always been less than 30 seconds. If purchasing the equipment; it can be somewhat expensive.
I recently had a new EMC security monitoring system installed at my house. I was impressed with the professionalism of the technician sent to my home. He installed the components quickly and answered all my questions. I was very pleased with the service provided.
Very courteous and knowledgeable of the equipment and installation.
Explained the operation and abilities of system in very understandable terms.
Enjoyed talking with them and look forward to working with the company.
THIS IS THE COMPANY THAT ALL COMPANIES SHOULD FOLLOW IN CUSTOMER SERVICE AND CUSTOMER SATISFACTION!! THE BEST OF THE BEST!!
My system was malfunctioning for who knows how long and we were not notified. How we figured it out was the alarm went off by accident and no one called us from EMC central station. We called them and asked why no one called, then EMC realized there is a problem. They sent people to my house twice a...
The simplicity and efficiency of service was exactly what I expected. I have service with EMC Service at another location and the customer service and installation was exceptional. I would recommend EMC Security to anyone who is looking to have their property monitored. The installer arrived early ...
I recently moved and EMC Security is part of my electric utility co-op, so I decided to add their alarm monitoring service to my existing alarm system. From the sales rep to the technicians and everyone in between, I have been more than pleased with this company and their services. I have not had an...
We finally installed a system, after many years of procrastination, when our next dar neighbor was burglarized in broad daylight. EMC was our company of choice due the monthly monitoring cost and range of services provided. From the first call for an estimate to final installation the employees were...
Vary good and professional experience. Very pleased with the entire process.
Great service and easy installation! They are great!!
The best alarm service by far! The service is very affordable. No other company can provide the same services for such a low price. They are always available should you have any questions. Very easy to operate!
EMC Security is the BEST!! Everyone I have talked to are very knowledgeable about there systems they are selling!! Another great thing I like is there rates and they don t seem to increase every year. I have been very pleased over the years with this company. I highly recommend the for your securi...
Installation was quick and the technician was very helpful in answering our questions. The ease of operation is wonderful; nothing overly technical or complicated.
Love the Security system. It is easy to operate and the quality of the equipment is great. The installation went smooth and the installer was very knowledgeable. I am very happy with EMC Security
EMC Security is a great choice for your home security needs. Everyone at EMC ... customer service reps to the installation person have been very helpful and professional. I would definitely recommend EMC Security!
It has been great and reliable, downfall is your equipment gets older it cost too much to replace update. Cant complain i would say 4.5 star
Last week I had called to stop my service at my old residence and start the service at my new home. I was told that a sales person would contact me as I had a hardwired system in the new home and that they might need to actually look at the property. It has been a week and I have not heard from th...
great service on time and explained in detail what i needed to know Donald Hawes 142 pinehill rd cusseta ga 31805
Always calls to confirm appts. Professional and courteous technical support both over the phone and in person. Shows up when scheduled
Their sales department isn t pushy and it was nice having one person to communicate with as I price hunted during our home buying process. We ended up going with them 3.5 weeks after our initial call because the home buying and moving process took over our lives. Once we placed our order, we receive...
Very good service. The technician was on time and very professional and did a great job. Would highly recommend EMC to my neighbors and friends.
My husband and I just finished building a house and EMC was so on top on everything we needed security wise! From the original wiring during the building process, advice for keypad placements for functionality, and the finally set up and teaching us how to use the system we had top quality service. ...
I have been with EMC Security for over four years with monitoring for both fire and burglary. A year ago we had someone call us and say our system was offline and they were monitoring it and the next thing we knew a policeman was at our door because our system was sending an alarm to the police sta...
VERY DISAPPOINTED! I ve been two months unknowingly without Alarm coverage. A tech called today to run some test and could not resolve the issue then said to send a technician out it would cost $75 but I could pay $89/yr for tech support . When I challenged this saying it s faulty equipment he said...
The technician took his time expertly installing the system. He then checked every sensor individually making sure all worked as they could. Took his time explaining how the system worked. Very professional. Thanks EMC.
Excellent customer service!
Very pleased and have suggested EMC to family and friends!
I've had EMC Security for my home security for several years, and they have consistently done an excellent job.
I have the medical alert necklace and I love it. I recently had surgery and had a long recovery time. I also have a history of falls.
My family asked me about getting the medical alert and at first I was not real excited. Then when I listened to my family tell about it I realized if it would help...
My husband and I called EMC due to our neighbor referral. We called wasn't sure if we wanted to sign up because we had other deals. Talked with a Sales Agent, she gave us the sales pitch we said ok. Excellent Install service, friendly & quick. Now comes the trouble, received an email to open my docu...
Simple system set-up and operation with unassuming base station and touch screen key pad. We're finally getting the home and emotional security we wanted for some time.
Nothing, they came completely unprepared for what I wanted installed and I sent them on their way and went with another company.
We have been with EMC Security for almost 20 years. So when we moved and found out that EMC Security serviced where we moved to , we were so happy. They have the best customer service ever and when an alarm goes of they always respond in less than 2 minutes, usually faster. Whether on the phone w...
This is the worst company please stay away. My alarm been off for 24 hours Everytime I called they said a technician will call me back in 15 minutes. 24 hours later no call.. Shame
Please stay alway from
EMC Security
I am pleased with the monitoring svc thus far. The calling card for the business IMO is the 16.95$(5$ extra remote access) NO CONTRACT service they provide. I m no rocket scientist but if I m billed for 3 months in advance then I m essentially in quarterly contracts. My mistake was quickly signing d...
Amazing service -- AGAIN!
Our theater projector bulb burned out. I received quotes about changing the entire projector from about &850.00 up to almost $27,000.00 So I decided to call EMC security to see if they could "repair " the projector and get it working again.
Lo and behold, Mr. Raia, the...
Rocky start as I wanted door bell camera and out door camera.My internet was just not reaching them . EMC made three tries to get them working but couldn't. They did not hesitate to refund the money, they respond each time I requested service immediately. Best customer service I have ever worked wit...
I compared EMC with four other noteworthy companies. EMC excelled at every comparative criteria: pricing, technical knowledge, system design, customer service. I am very happy with my new system and EMC's low monitering rate, as well as no contractual period.
Billy was great! Professional, friendly and finished in a timely manner!
Would recommend EMC Security Monthly monitoring price is good.
Be respectful towards your customers. It is a simple concept. I'm paying you, so when I call in or stop by I do not expect to be treated as a burden. I'm not sure if this is an individual issue, or if it starts from the top, but it should be addressed.
Return phone calls are prompt & courteous. They were able to answer all the questions we asked. The technician was also on time & very gracious. He explained how everything worked & made sure we were comfortable & confident with the system before he left. Would highly recommend this company, and ha...
EMC does a Great job!
Had them activate my old system and less than a month later, had them upgrade keypads and control unit. A much simpler and more informative system to use.
Years ago, In our first home we purchased years ago came with an alarm system. We were happy to have one, but the company that serviced it was horrible, and had a lengthy fight just to get out from under their contract. So we have always been hesitant to go down that path again.
But, we purchased a...
I have been with EMC for >10 years and have always had great service and support. There is nothing better than a business that understands services wins longevity, not a contract term period.
Technicians are professional and very helpful. The transition has been smooth. Highly recommend
This is a great company and they took very good care of us during the install. They answered all questions we had and were very professional. I highly recommend them!
I had a great first time expert with EMC. The technician was prompt, courteous and explained how the system worked.
Positive attitude towards customers goes a long way.
The service was great. The tech was knowledgeable, friendly & respectful. I was very pleased with the service.
Great experience. Technician made sure we understand the system completely and spent time to help insure that remote access worked. Mistakenly have set off alarm twice and received an immediate response. Very professional and understanding individuals who have been a pleasure to work with
All in all great service. Courteous staff, quick install, provided all info, activated my existing systems. Very Happy
The equipment, service and cost have been terrible.
I work with this company many years. I totally recommend it. The last time they came, I had another situation on the house, beside what he came to see, and John Arias Rosario was very helpful to figure out what was going on. Thank you very much John and EMC company.
EMC rep very friendly and knowledgeable. System very easy to install just as he said.
Been with EMC Security for years and very pleased with the service!
I have been with EMC Security for about 7months with no problems .There customer service is great.
Very professional and friendly, on time and a great price.
EMC security has superb customer service and it is a pleasure to speak with them about anything. They respond quickly and for those of us technologically challenged, provide excellent instructions. Pricing is great as well. I urge you to check them out for your security needs.
Top shelf company. Cannot beat the level of service and the price.
Beware when you disconnect!! Great Service, Great People. I have used EMC for last two years and was really happy with them. I switched my phone service to VOip 3-4 months back and was not aware that the monitoring had stopped until one day the alarm went off and we did not get a call. However, I fo...