El Paso Residence Inn

4 · 202 reviews
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Rich Zarate
Reviews 1
2020-09-27 19:17

I really like the staff here, they made me feel at...

I really like the staff here, they made me feel at home. If there we're any issues with the room, they would fix it quickly.
My only issues is the highway noise from the I-10 (if you stay on the side facing the highway) and that damned trash truck (if you stay on the back side) that comes by every...

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Donna Stritzinger
Reviews 1
2020-09-27 04:49

Very clean, modern suite with everything needed fo...

Very clean, modern suite with everything needed for your stay. Full kitchen with large refrigerator, microwave, stove, and dishwasher. Conveniently located with on-off access to I-10. Nice breakfast buffet included with nightly sponsored snacks and cocktails. Staff was very welcoming and helpful.

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Christopher Wnek
Reviews 1
2020-09-27 00:11

WARNING DO NOT BOOK THIS HOTEL! They are currently...

WARNING DO NOT BOOK THIS HOTEL! They are currently under construction and should not be taking reservations. The rooms are filthy. I have been here two weeks now and they will not put me in another room or clean my room. Dust comes out the vents, the room service only changes out towels and everythi...

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S V
Reviews 1
2020-09-24 21:49

Amazing staff that goes out of their way to Exel i...

Amazing staff that goes out of their way to Exel in customer service.
I travel extensively throughout the year (150+ nights) and this is one of the locations in the top 10 of customer service.

Additionally, breakfast was fresh and contained wide range of options.

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Heather Green
Reviews 1
2020-09-23 11:32

The staff is very polite and nice. The room layout...

The staff is very polite and nice. The room layout is pretty good, but it s an older building and they don t have updated soundproof windows and it s right by the freeway. It s very loud. I asked for the quietest room they can find and they put me in an upper floor with two windows facing the highwa...

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Courtney Dean
Reviews 1
2020-09-19 12:43

Fitness center is a little disappointing. Thats my...

Fitness center is a little disappointing. Thats my only complaint. Three machines and the hotel is not located in an area i would want to jog in. Otherwise, The rooms are nice. The beds are comfortable and the social services are convenient.

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David Brandt
Reviews 1
2020-09-09 13:57

They changed Platinum members for parking in n an ...

They changed Platinum members for parking in n an out of the way place. They were renovating and did not email until 4 days before. The break fast area was in setup in a temp area with no attend. The milk, juice we're just sitting on counter without ice and was warm. The food ie: ham and eggs were h...

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Raven Magee
Reviews 1
2020-08-21 17:14

Location is a bit confusing, room was decent excep...

Location is a bit confusing, room was decent except the unclean shower I nearly died in, Abraham was good enough to have them clean it very well and bring me ice but instead of checking out the next day we were forced to extend our stay due to the pain I was still in after falling in the shower. Not...

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Rich Dansereau
Reviews 1
2020-07-18 00:36

It was okay. Best part was the courteous and helpf...

It was okay. Best part was the courteous and helpful staff. Room was as expected except for the chemical/mechanical odor in the foyer/kitchen area whenever I entered my room. I informed the front desk and reported it on the website but am not sure it was investigated. Gym AC was apparently not worki...

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rachel hand
Reviews 1
2020-07-17 06:13

Very clean! Loved the suite we got! The staff is s...

Very clean! Loved the suite we got! The staff is super friendly! Everyone was so great with my 18 month daughter. I would stay here again! They even have a grill on the patio as well as dishes and a dish washer in the suite! Talk about convenience!

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Wilkins McDonald
Reviews 1
2020-07-15 18:06

First room smelt like an Axe bottle exploded in it...

First room smelt like an Axe bottle exploded in it, second room smelt like mold and the a/c wouldn't turn on, third room didn't smell, but it's a/c wouldn't come on either. So much for using my Marriott points for a free stay. Wasted. Moving to a different hotel.

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Charles Kimble Jr
Reviews 1
2020-07-01 12:17

Nice hotel. They don't prioritize room prep. A t...

Nice hotel. They don't prioritize room prep. A ton of places to eat and a mall across the street. Easy access to I-10, its right outside of the parking lot. Room was nice. Service was great from check-in to check out. Free breakfast buffet.

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Aly Roberts
Reviews 1
2020-06-02 18:30

Spent 8 out of my 10 weeks here so far. Breakfast ...

Spent 8 out of my 10 weeks here so far. Breakfast is ok... not enough variety. The staff is nice. They are quick to fulfill my requests. But the pool area is out of order often. It's frustrating when I want to swim and it's out of order. I'm here for work so I need to be able to relax. The pans are ...

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Joe DeCarlo
Reviews 1
2020-05-24 19:31

Stayed there from 1/6-1/13, clean rooms, great bre...

Stayed there from 1/6-1/13, clean rooms, great breakfast. The staff was very helpful whenever I needed assistance or had a question. First time I have stayed in the El Paso area, but I would be very likely to stay there again. Highly Recommend!

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Teresa Macias
Reviews 1
2020-05-24 13:53

The only reason I gave 4 stars is because they did...

The only reason I gave 4 stars is because they didn't have Gluten free bagels, waffles, or English muffins. There are many of us who have to live this way because we have a condition called Celiac which is hereditary! Look it up. I hadn't even heard the word until I was diagnosed 10 years ago. Emplo...

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Angela Yaktus
Reviews 1
2020-05-24 13:09

Pleasant staff, room size was reasonable. Older fa...

Pleasant staff, room size was reasonable. Older facility, broken elevator with remaining elevator sounding like it was lacking maintenance with mechanical smell. Not a bad stay, simply a typical highway hotel type of accommodation.

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Ed A Person
Reviews 1
2020-05-24 05:48

You get sucked in thinking this is a hotel up to R...

You get sucked in thinking this is a hotel up to Residence Inn standards. Well the standards have gone down, here. They changed hands recently so that is their excuse.The place is run down with everything showing wear. They rooms and suites are small for a Residence Inn. Worst of all, the A/C does n...

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Katrina Soto
Reviews 1
2020-05-21 10:52

Not the service I was expecting from such a presti...

Not the service I was expecting from such a prestigious hotel. The room we stayed in was full of cat hair on the couch and bed sheets. When we notified the front desk all she did was offer a refund. We ended up getting way better service at La Quinta Inn. Go figure.

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Robert Moore
Reviews 1
2020-05-16 12:44

I was not impressed by this Residence Inn. The roo...

I was not impressed by this Residence Inn. The rooms were fine, housekeeping if their job. The reception was friendly and competent. Breakfast was average, their nightly happy hour was the worst of any Residence I have been to before. The gym was plain and they didn t have a jacuzzi.

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