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Average ratingAverage
3.9/ 5

Based on 43 reviews

553%
423%
32%
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116%
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What reviewers say about Eddie Bauer

Generated with AI from 43 reviews on Trustburn · updated 10 days ago

Across the cross-section of reviews on file, many customers describe Eddie Bauer positively, highlighting good quality, frequent discounts, and a nice variety of merchandise, though some mention the prices feel high.
What does Eddie Bauer do?

Eddie Bauer is a retailer that offers premium-quality clothing, accessories, and gear for men and women, focused on styles suited to a modern outdoor lifestyle. Their range includes classic outerwear, down wear, and casual items like denim and khakis.

What are the most common complaints about Eddie Bauer?

Based on the critical reviews on file, common complaints focus on negative in-store experiences, including rude or unhelpful staff who were perceived as unwilling to help with repairs or returns, as well as concerns that prices are high even during sales. A few critical reviewers also described the store layout as crowded and felt the sales associates lacked product knowledge.

AI-generated from reviews on this page. Verify anything important with the company directly.

John Lowe
Reviews 1

All of my hiking pants are EB guide pants. They are the best hiking pant in my option and I ve convinced many of my friends also. Unfortunately there are a few bad batches I ve come across where the zippers fall of both pockets after just a few uses. While this isn t the end of the world for me I decided to seek repair/replacement for two pair I ve had this happen to that were both bought at the same time. A rather rude employee named Melissa stated she was the manager and that she doesn t give away free pants and my pants were used and the best she could do is refund me $50 in a repair bill. The pants don t even cost $50 on sale???

I ve always had a good experience with EB. Maybe they need to find a new manager to replace Melissa at this location or maybe it s time to start buying hiking pants somewhere else?

Maribel Reed
Reviews 1

I loved the old store. Now it is jam crowded, poorly laid out with loud music. Employees while friendly, a conversation revealed they did not know the products. All the mature knowledgable staff were gone. A sad demise. I'll stick to online I guess. I went next door to North Face, serenely laid out and easy to interact with product. Take a page.

Kathryn Bowerman
Reviews 1

Incredibly rude sales associate gave me a lecture about using Eddie Bauer s own return policy. I live out if state in an extremely rural area and with expensive shipping costs I take all my returns once or twice year! Very judgmental experience. But I guess they don t want my business so I ll take it elsewhere.

VINCENT SE
Reviews 1

I used to buy a lot of jackets/ clothes from these store, they always they have a life time warranty, but I bought a jacket from and them the zip is broken and I cannot return them, they told to go to zipper store to fix it and reimburse us back, but this is not warranty they promise us when we bought the clothes

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About Eddie Bauer

In conjunction with innovative design and exceptional customer service, Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle. Whether it's classic outerwear, legendary down or casual denim and khakis, Eddie Bauer offers a full range of styles to complete the casual wardrobe.

Address
10401 northeast 8th street
Categories
Retail