Unprofessional and unprofessional! I bought a heel with an air conditioning installation service on 21.07.2015 (the last date is clearly on the electronic heel) and after I called him to see when he schedules me (to know how I leave work, how I organize myself at home) contacted me in the end a firm...
It took me almost 2 months for a warranty on a Garmin Vivofit taken from Telekom. I asked for a denial but they replaced my product. I already had another one. I was totally dissatisfied. The Telekom have denied the denial.
Very poor services. You send a defective product and either, in their opinion, the product is fully functional, or the defect does not fall under the warranty.
They did not know how to tell me something specific about the repair of the product ... They read my status online ... When we ask ... ok..something more specific ... A..pay we do not know .. what appears online ... Predefined answers
Ps4 defective. Depanero moved quickly. Excellent pick up, check, change and delivery.
Low service receptionists.You need to be careful here
I never had problems with them, my problem was always solved.
They are ready to respond to messages only because unfortunately the guarantees offered by Emag through them are useless for most problems.
I would give a star, a pitiful attitude - impertinenti, ft centering you to take money even on products under warranty, refuse guarantees, when you ask for excuses break. I do not recommend them at all.
It's not worth a star. The meeting with Depanero gave me the nauseating business feeling made only for shareholders and not at all for the one to whom it is addressed. A nasty feeling that you can only experience in an insensitive business where apparently everything is well organized so that the fl...
promptness and efficiency in solving service requests.
Very good professional and authorised service for Lenovo laptop
I sent 2 armchairs to the service and my money was returned on them.
I can't say how to fix things.
They were very fast, and correct.My problem was resolved next they they recieved product sent by me!
From my own experience I want to make the following clarifications:
- The company '' Depanero SRL "does not respect the customers' products, in the sense that I sent a laptop to be brought to conformity, and upon receipt I had the unpleasant surprise to find that my product was scratched on the lid...
The staff doesn't work clean if you have something to install, they don't do their job properly and the prices are very high. I mounted an air conditioner bought from emag
Promptness and seriousness. We returned the products on September 23 and in 2 days the request was resolved and the money was returned, as the product is inoperative.
Very good communication, very short reaction time (even if it was during the winter holidays), the result of the positive intervention.
It seems that fear has entered them ...
Headphones taken for 22 months could be heard faintly, the skin above the sponge had broken. And I sent in service with free courier and in 5 days he already had the answer and money back on the account. They could not be repaired and with the money I receive...
They took over for the repair the phone bought from eMag. This process is generally ok as it probably forces the eMag to adhere to certain terms, to give the customer a minimum of info, etc. Beyond that, customer service on the ground. I asked via email, but also by phone details about the broken co...
I took the phone in warranty because the gsm module was broken and had no signal and after a week they called to tell me that I lost the warranty because there are traces of shock. There is no trace of shock! The repair was too expensive and they wanted to get rid of it cheaply!
They sent me the product back with the Status: Defect Not Found. I would be crazy to walk my laptop through services instead of using it since it is perfectly functional .....
Grade 10 services! I sent Iphone5s with battery problems in service and in 5 days I received a message that the amount of money paid 2 years ago on the phone was refunded. I recommend Apple, Emag, Depanero!
For me the emag & debianero combination works. 2 years ago sent an asus monitor that could not repair it, the parts for the model were not found. Emag paid me back all the money. A few days back from the warranty, an asus phone. It was repaired very well. Moreover, there were no comments, it has boo...
Worst service provider I've ever encountered. I sent my gaming laptop in service because it has some performance,touchpad, graphic card issues while having 1 more year of waranty. They did not repaired any of those issues but still i was charged a Diagnose Tax. Freaking useless "technicians".
Don't...
Deeply disappointed by the depanero services !!! I have a phone that I sent under warranty 3 times, but not all the problems I specified were touched, it being partially repaired. When it came out of warranty for the third time, the phone was very scratched on the back, plus there are traces of hand...
I am at the first experience with "DEPANERO"! They acted incredible, considering that we live in Romania. The courier came to pick up the device under warranty (free), took it to the company, confirmed the takeover of the parcel, wrote me an e-mail that goes into service, informed me that it cannot ...
My problem was solved very quickly, the communication was also very good!
Hi all,
Unfortunately, I called for the services of Depanero, because I bought a Lenovo phone from the emag, and the guarantee was provided by those from Depanero. I have attached the notification from the day of taking the defective phone from the service, in which you can see the history. They di...
It is the 3rd or the 4th collaboration and every time the result was the one expected. Thanks Depanero!
Promptness, impeccable quality of services, I highly recommend!
First interaction with Depanero. 1 day after the request I received an e-mail as in max. The product is picked up in 3 days and in approx. 15 days 'verdict'. It was canceled on the desired account or in the E-mag account. It's been 7 days since then and I have the new product at home. Irreproachable...
I worked very well with the dancers. I had several products that failed, some were repaired and others were replaced. 5 stars from me.
I sent a tablet that was in warranty because the battery died, a problem known to the manufacturers.
I got the tablet back with a lot of scratches on my back as if it had been scratched on a stone and now it is heating up a lot in one place, it didn't happen before.
Unfortunately, this is not a place to have a viable repair. I do not say more, I am convinced that in time, if they do not make changes, they will leave the market.
They repaired an espresso machine from which the water flowed like an artesian well, I am super impressed, after 6 days practically nothing has changed. Super repair. I could have done that too ... later edit was repaired and works properly after the second intervention. Soo never won 3 stars.
Headphones sent in warranty with defect resulting from poor quality of materials, headphones being used under the conditions recommended by the manufacturer. They threw in front of me the mechanical defect clause and so, I mentioned when sending in service that the defect was due to the material, no...
Speed, professionalism, seriousness !!! Congratulations Depanero !!!
I sent the product, kept it for 2 weeks, and came back as I sent it, shame, if you got to mess with people like that, what the hell you got there, if you do not want it repaid say and you do not keep it for 2 weeks and after you give it to me the same, terrible
I took a s4 2 times warranty for exfoliated display replacement. They replaced it with both data without any comment, the second one replacing the phone frame at no extra cost.
the product was repaired quickly, I mentioned that it is for a student needed at the online school
They didn't repair my ASUS laptop under warranty because it had 1 very small dent on the back. Laptop had a problem with charging so not even connected to the problem itself. very slow and careless stuff. never come here.
Pretty ok. I sent a Samsuns A5 with half a box and without the warranty certificate (it was only during the warranty period) and in 2 weeks I received the repaired product at home.
Call Center Very Bad !!! It took 1 month for a team to mount 1 AC !! I called more than 10 times to get a team to mount the AC. This is why the very inexperienced assembly team (see in the picture). The outdoor unit is not positioned under the window as normal and civilized.
Usually fine
And better yet, who needs to be more careful about imports.
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A team of professionals with whom I communicated very well. They proved their competence, professionalism and promptitude.
Very satisfied with the services offered by Depanero. Expressor in warranty repaired in one week (lifted from the door, repair, delivered to the door). I recommend.
I had a tablet and 1 smartphone on repairs and were extremely promising. I've still repaired another smartphone and already got it. Chair had no problems with hearing that they had other people.
My fridge is ruined. I take the food on the balcony, I call Depanero, I am told that in 24-48 hours a technician will contact me. After two days, I receive an email message asking if my request is still current. I was hoping to get a job in half this time. I call again, and within a few hours I get ...
Fast, reliable. They communicated very well with me and found the solution that would benefit me.
Thank you!
Very fast all the experience. I registered the request on Monday, they sent the courier, the product was collected, the finding was already completed on Friday. The product could not be repaired, probably the parts are missing from the stock and they are obliged to repair it in 15 days. They did not...
About a year ago I sent you a defective daewoo vacuum cleaner, still under warranty. I received a phone call from an employee of yours who told me that due to its improper maintenance, the engine failed (the peak as I did the proper maintenance) and the price of the repair is somewhere around 500 le...
These and emag are rubbish, today when I sent the laptop for upgrade writes in the service sheet traces of use and scratches, so and emag invent reasons just to reject you at service, 4000 rum laptop these rubbish are not good I feel, although a complaint to the consumer protection, in the future go...
Very satisfied, it took longer until the courier request to lift the parcel was approved than the guarantee was resolved.
The product was replaced with a new one without any problems one day after the product arrived in service.
The repair of the phone went smoothly, although I visited 2 showrooms of my choice to speed up the product lifting, the employees were nice and both locations had AC and cold water :)
For me it is very good I sent a magnetic bicycle to which they solved the problem in warranty without additional costs.
The reliable company solves customers' requests quickly and efficiently. Congratulations and thanks!
Prompt service. You are always informed of how the problem is solved. We had several products in service and all were resolved in real time (max. 7 days).
Rarely such professional services, they moved very quickly, communication is exemplary, polite people and eager to please their customers, they are very strong! Recommended!
If you have a device purchased from eMag and the warranty is in cooperation with them and must be repaired both sides shrugged off saying they do not repair them
I am a frequent customer of Depanero where I send various electronics under warranty. I can say that they are much better than 3 years ago, but the experience can be improved a little.
Tip: close your eyes at least 0.5% to things that can void your warranty. Nobody says not to act properly, but as ...
I brought a laptop repaired twice and took it all broken, although it had come with the repaired status. My question is how many times do I have to bring it until you fix it?
I bought a minced meat machine from Selgros / Brasov, which after 4-5 uses for which the mechanical part failed. They called me from Depanero to inform me that the mechanical part has no warranty and costs me 207 lei, the new cost being 227 lei. Miserable approach. I will complain to OPC!
Customer service - does not exist, the people at the call center do not show seriousness. An unprofessional environment, I do not recommend.
I sent a service phone with a speaker problem. The courier came, and the device was packed in his presence, with bubble wrap, cardboard box. I mention that the phone looks impeccable. After five days, a lady contacts me to say that the phone has a broken display. I insisted that he communicate this ...
Fast and efficient. The cost of shipping the return / return product was included in the cost of the repair.
The staff is friendly with the clients. You have to stand in line for a long time
On checking, before we took over the machine, we found the unexplained persistence of the defect. So I asked to revert. Otherwise, order and courtesy. Mihail Mihailide
don't buy extra money from them. They will take your money for good, and when the product gets repaired, they ask you on the phone that you have claims "how much do you want to keep you?" If they had marked traces of use, they found other reasons in their favor that you could not benefit from the wa...
Complet neprofesional, nici macar nu au incercat sa remedieze problema telefonic. Primul lor raspuns a fost sa trimit produsul in servis. Pentru o problema care se putea rezolva cu niste instructiuni simple.
I WANT TO REPLACE A WIRLESS KEYBOARD ON 27.03.2019 AND IN 01.04.2019 WAS RESOLVED! FAMILY DEPANERO!
You have to register on a tablet when you get there, but the tablet seems to be hidden and there are no visible instructions.
My experience with Depanero was one very enjoyable. People listened to everything I had to say and tried to help me. The object to be repaired was a laptop that just what I had bought it-resized. I solved the problem very quickly.