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Dental Planet

4.5· 24 reviews
Average ratingExcellent
4.5/ 5

Based on 24 reviews

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48%
34%
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What reviewers say about Dental Planet

Generated with AI from 24 reviews on Trustburn · updated 15 days ago

Across the reviews on file, customers frequently describe Dental Planet as knowledgeable, friendly, and offering great customer service, with staff members like Dale and Nick Smith often singled out for being helpful and easy to reach.
What does Dental Planet do?

Dental Planet, operated as DuraPro Health, sells new and used dental equipment and supplies from brands such as A-dec, Carestream, Midmark (Kavo), Pelton & Crane, Tuttnauer, and Vatech.

What are the most common complaints about Dental Planet?

In the critical reviews on file, customers complained about equipment arriving with missing parts, needing unexpected assembly, and warranty claims being denied past 90 days, leaving some buyers dissatisfied with the cost and resolution process.

AI-generated from reviews on this page. Verify anything important with the company directly.

Musselman Dentistry
Reviews 1

Great service! I had the pleasure of working with Bill Barnett of Dental Planet on a recent purchase, and had a great experience. I was a bit hesitant about purchasing refurbished equipment, but their prices and reviews gave me confidence to try. I ordered 2 adec dental chairs and 4 stools, all reupholstered with matching ultra leather. I had my repair guy inspect and install the chairs, and he was pleasantly surprised. There were a couple plastic caps missing from the light, which Dental Planet sent in the mail immediately. Bill Barnett was my sales specialist, who was available, patient, knowledgable, and just an overall pleasant guy. I'll definitely be buying from them again!

Kevin Pass
Reviews 1

I read some older reviews about Dental Planet which gave me some misgivings about the company. However, we had bought a couple of refurbished items from them and were happy with the purchases.

When it was time to equip a new office I visited their facility in Wichita Falls, Texas to personally check the company out. I was impressed by the facility and the people, I proceeded to equip our new office with a mix of their refurbished and new equipment. I saved about $75,000 compared to new equipment, it all looks wonderful and works perfectly. The delivery and installation went off without a hitch and I am one happy dentist. (They even refunded the cost of my visit to their office!)

charles beck
Reviews 1

I had been a customer for over 30 years, through various locations and owners. They have "got it down pat" with a great combination of technicians, front office, and management. I am now retired, but I still appreciate how they made my years in practice so much easier. They are easy to deal with and do great work for a reasonable price. Thank you and best wishes for your continued success.

James McLain
Reviews 1

I was starting the remodel of a dental practice I purchased, which hadn't been remodeled in 25+ years. I was in desperate need of new(er) chairs amongst other things. Our practice is very busy, and it was necessary to remodel in phases. I purchased a remodeled ADEC chair and a brand new Beaver State delivery unit for another chair. Due to some construction delays, I didn't have the chair installed right away. Once Dental Planet's contracted technician installed the chair, he determined that there were numerous things wrong with the chair (improper connections, etc). Since it was past the 90 day warranty, DP would not cover anything. They were well aware that it was never used by me until installed by their contracted technician (who found the problems). After numerous emails attempting to address the situation, DP declined to cover the repair bill. Due to this experience, I informed the DP rep that I'll likely purchase the remaining equipment (for my other 4 operators) from someone else. His response, "I understand"... and that is all his email said. Nothing else. Absolutely terrible customer service. Buyer beware. I now have more than $500 invested in rewiring the chair, and fixing other things that were problematic. Note: I have been using this chair for less than one year.

Jake Mann
Reviews 1

I am extremely happy with my entire DentalPlanet experience; from customer service, to delivery and install, to product quality. Dale worked with me and my office needs, he educated me on suitable options, and he responded to my concerns quickly and with professionalism. The products work well, I love their ortho carts! I highly recommend DentalPlanet and I am thankful Dale answered my call when I wanted to update my practice.

Brenda Aviles
Reviews 1

Nick is the person to speak with. Nick helped in every way possible answering millions of questions and being great in response time. I am really satisfied with his service and help. He never rushed me off the phone and never seemed bothered that I would contact him. Great service and a satisfied customer. I recommend this place to everyone. Thanks Dental Planet

rose satterfield
Reviews 1

Bought a new dental delivery cart and expected it to be ready to install, which it was not! Great learning experience....not in a good way. It needed to be assembled! Maybe if you live near their facility you will be ok, but I do not. The unit is beautiful and as soon as the equipment tech gets here I will like it a lot more. Bottom line, the expense was more that I expected.

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About Dental Planet

DuraPro Health has great prices on dental equipment sales & supplies. Choose dentist equipment from: A-dec, Carestream, Midmark (Kavo), Pelton & Crane, Tuttnauer, Vatech and more. New and used dental equipment for sale.

Dental Planet: Your One-Stop Shop for Dental Equipment and Supplies

Dental Planet is a leading provider of dental equipment and supplies, offering a wide range of products from top brands such as A-dec, Carestream, Midmark (Kavo), Pelton & Crane, Tuttnauer, Vatech and more. Whether you are looking for new or used dental equipment for sale, Dental Planet has got you covered.

At Dental Planet, we understand the importance of having reliable and high-quality dental equipment in your practice. That's why we only offer products from trusted brands that have been proven to deliver exceptional performance and durability. Our selection includes everything from dental chairs and units to sterilizers and X-ray machines.

In addition to our extensive inventory of new and used dental equipment for sale, we also offer a variety of supplies such as disposable items like gloves, masks, bibs etc., impression materials like alginate or silicone putty etc., restorative materials like composites or amalgam fillings etc., endodontic materials like files or gutta-percha points etc., orthodontic materials like brackets or wires etc.

We pride ourselves on providing great prices on all our products without compromising on quality. We understand that running a successful practice can be expensive which is why we strive to make it easier by offering competitive pricing options that fit within your budget.

Our team at Dental Planet consists of experienced professionals who are dedicated to providing exceptional customer service. We are always available to answer any questions you may have about our products or services. Our goal is to ensure that every customer has a positive experience when shopping with us.

Whether you're just starting out in the industry or looking to upgrade your current equipment setup - Dental Planet has everything you need under one roof! With our extensive selection of new & used dental equipment sales & supplies combined with unbeatable prices - there's no better place than here at DuraPro Health's Dental Planet store!

Address
707 north scott