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Average ratingGreat
4.0/ 5

Based on 922 reviews

555%
421%
37%
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What reviewers say about D&B

Generated with AI from 922 reviews on Trustburn · updated 36 days ago

Across the cross-section of reviews, customers frequently describe having fun and enjoying the games, with some also praising the food and staff. A few reviewers noted concerns such as inconsistent service and crowds on weekends.
What are the most common complaints about D&B?

Critical reviewers wrote about extremely long waits for food, poor management, tables left empty or dirty, difficulty getting seated, unresponsive staff, and feeling disrespected or mistreated. These are the complaints raised in the lowest-rated reviews and should not be taken as the overall picture of the company.

AI-generated from reviews on this page. Verify anything important with the company directly.

Alexis Castle
Reviews 1

Dave & Busters sells itself as an arcade/ restaurant/ bar. I don't believe they truly come across as a "good", either one of those. My wife and I met with a fellow couple to enjoy a night out. The line is ot the door as the clumsy staff tries to organize two lines. One line which sells food packages with game cards another which sells just game cards. The trick here is get on the shirt line. There are plenty of groups or online coupons giving away the game cards which the company needs you to own. The game cards is their gimmick to try to get you to comeback. The packages trade game card points in exchange for money which you put onto each card. The game card itself also tracks how many arcade winning tickets you've collected at the end of the night. Growing up in the arcade era I expected certain things in terms of video game selection. Many of the available games can also be found in your phone as these games included flappybird and angry birds. There were no fighting games and no games from before 2015. So if you are looking to enjoy your inner child you will have to do so in another fashion. I was hoping to see some classics, four player ninja turtles, street fighter, mortal kombat, tekken, nba jam, golden axe.. no no wartered down shooters was as good as it gets. Im talking about time crisis part 4.. lol. They did have a four way air hockey table which will keep you entertained for two minutes at a time at a cost of 8 credits per game. Other games i enjoyed were ski ball and basketball shootout. Most games cost about 6 credits. The card reader would often jam and created some confusion for several game players. My favorite game played was mario kart which I could have stood home and played on my son's wiiu or switch.
The drinks ran approximately 10 dollars each and were carefully measured and served with plenty of ice so 4 drinks and 40 dollars in you may feel like you've had your first drink.
The food, although creative, was similar to that of a tgifridays with less selections priced at about $20 an entree and came with a $10 game card. The food, however, lacked flavor and could not be less satisfying but you get what you pay for.
At the end of the night I came home with a game card probably worth 50 bucks, and a fiendish desire to locate a real arcade to go the next time we go out.
If you are looking to watch a game while throwing back beers n soda while eating appetizers this may be a decent option for you. The were plenty of large screen TVs and clean booths. You could play a few games during half time and finish using up your card points

Michael Williams
Reviews 1

Fun time as usual. The party was very well organized and maintained by the staff, the kids had fun in the arcade, especially with the new marvel contest of champions game that gave them collectable character cards that can be used to play in the game. The drinks were good, and for a Saturday afternoon, it wasn't extremely packed. Good overall experience.

Cactus 1239
Reviews 1

Most everything is great, I expect them to add more games. The food takes extremely long though. I can t blame them, since it s popular, but on that day, barely anyone was eating. I m sorry, but come on! It takes waaaay too long. It was a blast there though! The prizes are most definitely worth it. But maybe make the prize corner a bit bigger? I dunno, I just don t see that much stuff in there...

Nyeleti Green
Reviews 1

The food is absolutely delicious...and my waiter Emmanuel was the "BOMB"...he is/was very courtesy, professional and respectful...my nephew 5th Birthday party was here...however, if/when I come back to this Dave and Buster's, I will definitely request Emmanuel as my waiter again...thank you Emmanuel for your great service, !!!

Andreana Powell
Reviews 1

First time ever to a Dave and Busters and I recommend it. The food was yummy and it wasn't that crowded. Had a hard time deciding what to eat because there was so much to pick from. The pork tacos were delicious. Next time I want to try a couple drinks...the sangria looked good. Lots of games to choose from and the prizes are great. Nothing to complain about. Can't wait to go again. Nice for both bringing kids and for a fun date night.

navigation dreamer
Reviews 1

Absolutely Horrible Service

Me and my friend had gone (for the third time) to get the twenty dollar unlimited deal, and after being told we can wait, then getting seated, and our orders taken, the manager had come over and told us to show ID.
Obviously, I asked why and he responded with we have to be 18 or older. I said, we can move out of the area which happened to be close to the bar, but he kept insisting that we had to move.
We moved, but on the way out we saw at least three tables of obviously underage guys, one of which was a table of old friends that k knew weren't of age. We ended up buying lunch I'm the food court, and seeing if they too were escorted out. (They were not) and left the premises.
Keep in mind we had asked about the deal the day before, and traveled all the way for the games alone.
They really should make sure they don't waste our time, and show clearly that you have to be 18 or older to participate. Wasted time, and bad service. Overall really low quality place.

Gil Moringlan
Reviews 1

Was there yesterday at opening with my wife and family...Ashley @ the front desk was a absolute sweetheart, answered our questions and got us set up quickly, was seated immediately and our server Shea was awesome..on top of it, sweet and always checked in on us... atmosphere was gr8, clean..had a gr8 time! Going back Sunday for those cheesesteak sliders again!!

Angelo Licona
Reviews 1

Cant believe I inserted money into kiosk and didn't register deposit... ask for manager and bluntly claim I did not inserted money. I ask him review it in camera he refuses. Other than food service excellent, I will never go back to this business for making me feel as if I'm liar or theft over 20.00 lol F.U.

Robert Freeman
Reviews 1

Had a fun experience along with my sister in law, nephew and niece. We had many games to choose from and played and most importantly the kids had a blast being there as a reward for their excellent report cards. We even played an awesome round of 4 way air hockey. It should be noted that the customer service their was excellent as well all around from the front counter girl to the technicians who literally took a machine apart to retrieve a card my nephew accidently had slip inside a machine when he put it up on the screen to rest while playing. Great Job by the staff!

Rose Of Sharon Sharon
Reviews 1

An upgrade from the one in Manhattan. It's very spacious, lots and lots of game to lose yourself in great place for the kids and the kids at heart. Beautifully decorated, bar area have lots of big tvs to enjoy the game while eating chicken wings, drinking your beer or whatever tickle your fancy. You can also have your kids party there, or do the eat play option. Staffs are friendly, menu looks good but, you just don't know what's coming out when you order. My son and his friends had a great time there. The only negative thing I would say is when I went to use the restroom, there was no toilet tissue in my stall so I had to ask the lady next door for some , yes! I was embarrassed but, sh..t happens! Thank you lady, whoever you were .
Other than that, it's a nice place to hang out, relax and take a load of. See you soon D&B's

Aurea Soler
Reviews 1

So me and my fiance came here after a nice dinner (It's date night) Well we went to the bar where there was only one person sitting there yet we had to wait for a drink because the bartender had her back to us and was on her phone. We ordered two long island iced teas and they were horrible. Tasted like lemon water. I spoke to the manager and he was very nice and exchanged my drink. When we went to close out the tab, again we had to wait because the bartender was on the other side of the bar with another employee and someone else on their phones. The only reason I gave four stars is because of the manager and the nice selection of games.

j miccio
Reviews 1

I'm commenting on a brand new establishment that may differ from one I would give on an older, run down one. The new Dave and Buster's at the Staten Island Mall is pretty darn nice. Good 'comfort' food and a good way to spend a few hours with your kid(s), but it will cost you some. Some food and a decent card value is a $50-$60 day, and that's just one parent/kid (in my situation.) Add in a spouse and more kids, double that.

Kenneth Cangialosi
Reviews 1

Waited a long time to have this open up on Staten Island but was disappointed when we went. Food is way overpriced and not good good at all. Service is slow and uncaring about the customers. And dont order any adult beverages they have no idea how to make them. The games are very unappealing for any age level. I would say stay away.

Sheila Rivera
Reviews 1

I came to Dave & Buster in Staten Island mall with my 8 yr old daughter today, I was seated and my steak was sent back because they gave me wrong order. Then they bring it back out & its burned & smaller than the last one. I couldn t even eat it, the food was horrible I ate the mashed & green beans.

Krystle Riley
Reviews 1

Went there last week , and even though it was busy we got a table very fast. Food was served quickly . Will definitely be back soon. Servers name was Amy and when I tell you guys she was so nice !!! Didn t have any problems at all , this will definitely be my go - to having a fun time with my girls !

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