Based on 10 reviews
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I have worked with customer lobby for years now. They have always provided excellent and reliable service that has produced a lot of clients that we would not have without their easy to fill out reviews. When I do have difficulties with the website, service representatives like Mariah Urueta help in a quick, professional,helpful and friendly manner. Thanks again for all the great value your company has provided my business!
Whitney was amazing! Friendly and bubbly! Willing to go the extra mile to help me with something urgent. I 100% recommend their services. Customer service is excellent, especially Whitney!
We have enjoyed the benefit of having Allegra Lundy as our Member Services Manager since we began with Customer Lobby.
Allegra is responsive and professional in her handling of our customer experience. She is creative and concisely moves me through the decision points with new campaigns. She takes the time to know our goals and provides the best solutions to get us there.
The quality of our campaigns are a market differentiator for us. A HUGE value add for us is the customer review work customer lobby does on our behalf. We appreciate the useful and actionable feedback we would otherwise miss out on.
Customer retention is where it is at. Customer Lobby excels in this space. I recommend them highly - to everyone but our competition! Customer Lobby is one of our market advantages!
I was a customer of account warehouse. They took all my information and logged into my account and as a result blizzard banned my account while they were logging in and out of my account. All my hard work for years was lost and account warehouse refused to pay my the quote I was owed and I still am unable to access my account. Now they re contesting my review even though I sent proof I was a legitimate customer. But because I was banned because of them and I was never paid by them for my account. I don t have a receipt for payment. Of course I don t have a receipt that they paid me. They refused after they had my account banned. I will be leaving a 1 star review across every review board for both account warehouse and the fraudulent company customerlobby. It makes sense now wow their website has so many 5 star reviews. Customerlobby allows them to contest any review and removes it even with PROVEN DOCUMENTATION that I have most definitely been a customer of account warehouse. DO NOT TRUST EITHER COMPANY!!
Well let me start with when I first did business with this company things were good and we received good customer service. However that has changed at this point. Where we used to email a customer contact list to them and they would take it from there to get the reviews which worked for years. Fast forward to today apparently know I have to grant them access 24/7 to my computer systems and software so they can export my company files customer information etc for them to us for what they please. As you can relate that is a huge privacy issue. It one thing to have access to name, phone# or emails. Its another to have address, credit card information and vehicle information. Most likely this information is being sold for there profit. So the go around for this is I manually enter my customer contact information 1 by 1 for them to us to get the reviews. So My monthly cost went up this year the customer service provided went down and I feel like I was brought in with good customer service only to get the bait and switch and now I have to do the work for them. To top it all off when you search for my company services in my area there review page is not on the front page of searches anymore.I guess I will just work to get more customer reviews on Google or Yelp going forward. Bye Felicia
Charlie at Customer Lobby made it easy for us to understand our marketing campaign. He went over everything in detail and explained to us how the mailing campaign works. He then explained how we can edit our campaign inside our Customer Lobby portal. We can't wait to see our results!
I am currently using several rating companies to get feed back from our customers about their experiences with our company... positive or negative. Customer Lobby, in my opinion has generated the most customer
reviews and surprisingly at a lower cost. I have stopped using one service and will stop the other at the end of the month.
I would suggest you contact my rep Allegra Lundy... who after a shaky beginning (my fault) has been great
at helping me and taking care of any issues I had.
Working with Kristen Short though Customer Lobby has been a fantastic experience!!! Our business has prospered, and we look forward to every call and interaction with Kristen.
Our digital marketing agency has partnered with Customer Lobby for many years, and it's been extremely beneficial to our growth, and our customers growth. They take good care of their clients, respond in a timely manner and follow up as needed. Most importantly, when we refer a small business customer of ours to use the CL reputation service, we know that if used properly, it is absolutely worth the cost/time. The CL service is a phenomenal add-on to help with reputation building and also SEO results. Highly recommended!
Customer Lobby started working for our business right away. The support we received from Allegra and the Customer Lobby team has been incredible and we got some awesome reviews within days!
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Customer Lobby gets you more customers so you make more money. We know what strategies work in HVAC marketing, plumbing marketing, carpet cleaner marketing, and more.
Customer Lobby: The Ultimate Solution for Your Business Growth
Are you struggling to get more customers and increase your revenue? Do you want to know the secrets of successful HVAC marketing, plumbing marketing, carpet cleaner marketing, and other industries? Look no further than Customer Lobby.
Customer Lobby is a leading provider of customer retention and online reputation management solutions for small businesses. With over a decade of experience in the industry, we have helped thousands of businesses across various niches to grow their customer base and boost their revenue.
Our mission is simple: to help our clients succeed by providing them with the tools they need to attract new customers, retain existing ones, and build a strong online reputation. We understand that every business is unique, which is why we offer customized solutions tailored to your specific needs.
Here are some of the key features that make Customer Lobby stand out from other providers:
1. Automated Feedback Collection
We know that collecting feedback from customers can be time-consuming and challenging. That's why we offer an automated feedback collection system that makes it easy for you to gather valuable insights from your customers without any hassle.
Our system sends out personalized emails or text messages requesting feedback after each service appointment or purchase. This allows you to get real-time feedback on how well your business is performing and identify areas where you can improve.
2. Online Reputation Management
In today's digital age, having a strong online presence is crucial for any business looking to succeed. That's why we offer comprehensive online reputation management services designed to help you build a positive image online.
We monitor all major review sites such as Yelp, Google My Business, Facebook reviews etc., so that if there are any negative reviews about your company then our team will respond quickly with appropriate action plan in order not only mitigate damage but also turn negative into positive reviews by addressing concerns raised by unhappy customers in timely manner which helps in building trust among potential clients who read these reviews before making decision about hiring services offered by companies like yours.
3. Marketing Automation
Marketing automation has become an essential tool for businesses looking to streamline their marketing efforts while maximizing ROI (Return on Investment). At Customer Lobby we provide advanced automation tools which allow us create targeted campaigns based on customer behavior data collected through our platform such as email open rates/clicks etc., social media engagement metrics like likes/shares/comments etc., website analytics data like page views/bounce rate/average session duration etc..
This helps us create highly personalized campaigns tailored specifically towards individual preferences resulting in higher conversion rates compared traditional mass-marketing techniques used earlier times when internet was not so prevalent as it now days.
4. Customized Solutions
At Customer Lobby we understand every business has its own unique challenges when it comes attracting new clients or retaining existing ones . That’s why our team works closely with each client individually understanding their specific needs before creating customized solution package designed specifically around those requirements ensuring maximum ROI (Return On Investment) possible.
5. Dedicated Support Team
We believe providing excellent support service plays vital role in success of any company especially those offering services rather than products because people tend remember bad experiences more often than good ones hence at Customer lobby ,we have dedicated support team available 24/7 via phone/email/chat ready assist whenever needed ensuring smooth operation without interruption.
In conclusion,
If you're looking for an all-in-one solution that can help take your business growth potential next level then look no further than Customer lobby . Our proven track record speaks volumes about quality work delivered consistently over years helping thousands small businesses achieve success they deserve through effective use technology combined with human touch approach towards problem solving . Contact us today learn how can help grow YOUR BUSINESS!