CSSS Champlain-Charles-LeMoyne

the worst hospital in Montreal, bad service, bad staff.

Is there still room in the emergency room for today? Thank you

Dr. Clement (neurologist) is exceptional as a listening doctor and what to say about the nurse and the neurology letter attendant. Nice team there for the patients and always very smiling well done !!!!

Please close the hospital, it's a shame in Quebec,
with faulty staff and a service that cannot even be called that. This is torture.

Was over at the Charles Lemoyne Hospital this morning ....to visit three persons ....and ended up meeting 8 added persons whom I know. Each had high praise for the staff and services. A first hand account that our Anglophone Community is becoming much more comfortable and feeling welcomed at the CLH.....so a big up...now if they can only do something about that horrible piece of public art on st charles all would be well
posted same message on my facebook page Todate I have had over 100 likes and some very positive feedback

To wait 22 hours with my baby because he needed stitches is really stupid this hospital.

(TO BE CONTINUED ....) I am currently in the hospital awaiting news of my mother who had surgery for kidney cancer. We were informed that the operation would last approximately 2 hours and an additional hour for the resuscitation room. So she entered the operating room around 10:15 a.m. We expected to see her around 1:30 pm / 2 pm at her living room. Noticing what still did not arrive around 3:20 pm, we went to find out what is happening because we are starting to be worried. The answer was that they were waiting for a medicine that the hospital did not have in their possession and that they were waiting for this medicine on order. It's quite special to hear a response like this. You don't expect that especially from a place where they are supposed to treat you. I tried to find out more but it is impossible. So now we have lots of scenarios and it's a very unpleasant context. I wonder why a manager or the doctor does not come and tell us what is happening. It seems to me that c the minimum. It is now 4:27 pm and we still have no news. I find it irresponsible and unprofessional.
We will see the rest and follow a new comment to complete a final opinion on this hospital.

5:05 p.m .: We went back to the desk to ask them to speak to the doctor and the receptionist was subsequently welcoming and noticed our concerns. She called to ask to tell the doctor to come see us.
5:30 p.m .: we are informed that my mother is in intensive care without more. Not very reassuring.

6:09 p.m .: The doctor meets us to give us an overview of the situation. Good news, my mother had a hemorrhage and in the end everything was fine. Phew! A second breath brings us back to life.
My final opinion: 4 stars for the explanation and the late kindness of the doctor.
5 star for the understanding secretary.
Now it's up to you to judge.

June 13, 2018 ....
The operation had gone badly and the consequences .......... (to be continued for the rest of the events soon)

The worst hospital I ever being in . Most of the stuff racist as well

For pregnant women that has fever and should wait for 15 hours which is really not easy.
this is the worst hospital in montreal.

Thanks to the staff that cared for me, and tried to take 2 second to talk to me even if busy.
Merci au personel davoir prit quelque seconde pour me jaser malgres tres occuper

I tried to join the outpatient clinic for an appointment for 3 days at 8 hrs per day. It's impossible. They say to call back !!! A real farce. Rotten as a system ... I had to take the car, pay for parking and go wait in line to have my appointment!
MODIFICATION:
48 hrs after sending a complaint to the hospital, to the minister and to the CLSC responsible for this hospital, I received an email telling me that they had increased the hours to answer calls, that we had added a telephone line (21 lines instead of 20), and that an additional person was in training. Don't forget to cry, that's how our beautiful health system works!

Waited 20 minutes on hold just to make an appointment, that's fine. Someone answers, asks me the name the of the doctor, says something incomprehensible and hangs up.

I'm having as good an experience as can be expected in an emergency . The doctors and nurses are very nice, and do a great job. Hopefully I won't be back. I'd also like to say thank you to all the staff.

A very close relative of mine was very well treated here.
Thank you to all the stuff.

Worst place I have seen in my life if I could put 0 stars I would have done it! Unable to care for a patient with an infected foot he sent her home twice (including one who is told to be young) pi they didn't even watch his foot swell like a soccer ball a win incompetent

I would like to thank the emergency personnel who saved my life in respiratory failure due to an asthma attack which was not taken into account in another hospital because I did not have $ 1,400 to open the costs of dossier (I am a French tourist). Many thanks to them and a lot of encouragement in their work which was not so easy!

Within two hours I had already returned home and my sister was taken care of. The staff reassured us throughout the process.

I was very angry today at the emergency room in Charles Lemoynes hospital. Most of the staff were excellent, there were wait times but that is expected. I was there because my husband and sister convinced me to go on Monday evening because I was having trouble breathing, that was fine, diagnosed with hyperventilating, apparently you can hyperventilate while sleeping because I woke up that way. But some of my blood work was high so they wanted to do some more tests, I didn't think they were necessary but they wanted it and my husband wanted to be safe. The Dr. wanted to keep me overnight because I couldn't talk, this is due to a brain issue and I didn't feel I would get a good sleep there so we came home, I am on a wait list for brain surgery. So we went back when they called, I did the test and as expected it was okay, so I wanted to go home. But the Dr. who talked to me said that they see patients that exaggerate their symptoms to get surgery faster and that "language doesn't work like that". It was suggested that I go back to the waiting room to wait to see neurologists, the neurologists told me 2 weeks ago that there was no more that they could do. And I was not waiting hours to hear that again. I was there for my breathing, not my brain. So I signed myself out and left. That Dr. was in my opinion basically calling me a liar and that I was making up symptoms. My trust with that hospital is shaky now. The nurses and the technicians have been very good to me, as well as some Dr.'s. I don't know what his name was and I doubt it matters, but I hope that he never talks to a patient that way again. I still can't talk by the way, and if I were to make up symptoms, my voice is the very last thing I would fake. I was a music teacher, involved in choirs that I loved. For now that is gone, I don't know if I will get it back. I would never fake that. I am very upset, hurt, and angry over this experience.

Place to avoid completely. The cream of the worst orthopedic surgeon in the same place. If you are operating once in ortho at this address you will be operated again and again for the same operation ... It is not for nothing that this establishment lost the service to the road accident ... their results were so bad that the government decided to take away their accreditation!
Better to die than to go there.

Worst hospital we left after 11 hours of waiting... and we didn't even see a doctor there was only 1. I am VERY disappointed

They need to be kind and understanding..
Had kind of a bad experience....

Emergency services r treated well and may take long depending on the emergency.

Amazing hospital! The best one I've ever been! Thank you to the staff on 3rd floor wing south for treating my father with such care and attention. Xo

Probably one of the worst hospitals I have ever come across. Villages in Saudi Arabia have better hospitals and nicer staff than this sorry excuse for a place.

We have been there a few times and generally prefer to go to the island even for emergencies.

The overall feeling of ickiness permeates the air at this hospital.

Following a heart attack, I went to the emergency room of Charles Lemoyne hospital. From my arrival on Monday March 1, 2021 until my release, Thursday March 4, 2021, I was treated with professionalism and dedication by all the staff regardless of the status of the individuals who intervened for my well-being. I highly recommend this hospital center.

there is always a big wait line, for kids a dvise to bring thrmr to children hospital at montreal

Impeccable service from the whole team for the new section. Very well received by all the employees, always smiling and polite, the next child will be in the same place assured.

Thank you again to the whole team for your support and your professionalism!

I returned for spastic quadriparesis, they immediately hospitalized me and I was treated very well, the neurologists, the nurses, the attendants and the technicians were very professional and I could have access to the irm, scan, x-ray ... thanks to all the team for your good work

The nurses at the triage have no respect for sick people on the streets in the corridors. They speak loudly and their lives speak poorly ...

The worst service I have had ...... 0 efficiency !!!

The lady in the outpatient clinic appointment center has a lack of respect towards people. She should not work
with people who are already weakened
By illness, it is an abuse of power.
P

Lab lost blood work for my daughter. An analysis for her but allergy. It took a year before they figured out what happened!
Start away if you want to live.

A hospital like any other in Quebec: nurses overwhelmed who want to squeal out of the room as soon as there are people waiting sitting in the corridors, doctors who hardly listen to you because you have to lock your case in 5 minutes max ... All staff are not bad, and there are good people but the system makes it an exception and it is not encouraged. A person who takes the time to listen to you is one who will not make his figure at the end of the day. in the end we will not let you die but suffer it yes.

What's really disappointing in emergency rooms is when you hear them telling jokes about patients on the other side or their weekend when you've been waiting for more than 45 mins (in the cabin, emergency rooms, etc.). It's hours and you're in pain. Ordinary crunching ca.

My 2-year-old son was hospitalized in pediatrics. The staff was ok but I had to ask 3 times that he took off his antibiotic infusion which lasted 30 min. He kept it for 2 hours. Children should not be treated in the same way as adults ... and it is difficult to make a child understand that he must wait for the nurse to be available. The department is mixed with hospitalized adults ..
A really nice exchange of bacteria. There were even cases of isolation ... it should not happen that way. We are taught as a nurse that we must be careful not to transport microbes from one client to another, it is difficult with children who move quickly and who unfortunately can enter a contaminated place. Really organized funny.

My health must not matter.
If you actually need any kind of help, avoid this hospital like it's the plague or Covid-19.

The worst experience in a hospital ..
Here since 12h already had to wait in the waiting room of urgency and yet we arrived with a baby of 8 months ...
Be saying 250 patient a day, which is a little over 10 an hour, while we wait 14h minimum to see a doctor .... We take not for cons!
Horrible!!!

I hate this hospital because the people who work there are often without any humanity... the process for admittance is slow and I have been witness to many injustices as well. A pregnant lady who would have to wait 14 hours to see a doctor doesn't make sense to me. They don't even offer an alternative. It's about making sure they don't take any responsibility so that they don't get sued. And doctors don't wait until you can speak to ask you questions. If you don't respond they simply make a decision for you. Tell me that's not criminal!

The big Barette should go for a ride, the employees do what they can but are victims of this big idiot!

The nurses are terrible with a horrible attitude they really don t care about you. The hospital s system is beyond awful. No one should be waiting 8 hours. The external clinic is also the most dysfunctional place i ve been at.

I was treated there a year ago. They did numerous tests. I met a rheumatologist the very next day after being in the emergency. I had all the tests necessary and then some. I was sent to see the pulmonologist within 2 hours of seeing the rheumatologist, no appointment ! Ever saw two specialists within one day? I was told I needed a biopsy...they called an hour later to schedule me 3 days later. At one point, I was thinking ''Am I the only patient in this hospital?" They were AMAZING and having a bad experience with ONE doctor is not a reflection of what this hospital is all about. No hospital is perfect and I'm sure they've had bad cases like anywhere else. In my case, I was lucky to be treated there and would recommend it in a snap.

OK ... long wait at the emergency ... my father who had just done an ICT had to wait 15 hours sitting on a wheelchair ...
I accompanied 2 relatives in their last days and this hospital has very little empathy for families ... the 1st died next to a handcuffed prisoner And for the 2nd, the head nurse came to tell us angry that we did not have the right to sit on the bed next door (an attendant had kindly offered to use it since we were all sitting on the ground to watch our dying) it leaves a bitter taste in the throat ...
Expensive parking and all the surrounding streets are "vignette" or no parking ... at the price charged it should provide a guided tour of the place ....

The worst hospital in South shore Montreal. I brough my mother in law with a terrible back pain. Very bad experience. Staff in emergency room don't care about people suffering. They Were laughing and telling jokes each other meanwhile people are having a awful moment. Waiting time was 15 hours. We left after 6 hours waiting for a doctor.

The blonde lady of the so-called security treats people like animals.

The emergency room is a joke, no doctors or nurses around. Had to leave after 5 hours because a doctor was not available.

Get prepared to wait 5+ hours at the emergency (unless you're dying), but once they take you in, you're in good hands. I was hospitalized for two weeks and was taken care by the most highly qualified specialists.

A big thank you for the excellent service in Pediatrics for my 10 month old man. From the exceptional secretary who made an appointment 3 hours after my call, to the friendly doctor who received us quickly, passing by the nurses who were always smiling and competent without forgetting the radiologist ... In 3 hours we were out But No, may not have returned our stroller in the waiting room ..;) And c the last of my concerns !!!

After spending two very very painful and long days, I was sent back home without diagnosis nor treatment. Although they were telling me about finding bacteria in my tests, they said maybe it s a virus that will go away? Now I am home on a 6th day of fever (that is rising). What a waste of time and money this place. Avoid at all costs.

Very bad experience with hospital emergency, bad service and people, won't ever come back!

Worse experience of my life -5 stars after giving birth to my wife and my new baby and I were transferred without warning to a pediatric room with sick children in insulation without heating ...

Totally inhuman waiting time and waiting room never cleaned.

I went to ask for an appointment in the emergency clinic for my young babies because I couldn't get one, they didn't know how to answer me before 2am they didn't have any more places, they already made me wait 9am to tell me that my 2 month old boys weren't on the verge of death without seeing a pediatrician for their reflux who made them vomit without stopping, even at the pediatric clinic it's not always better, you wait all day long and appointments are from noon to 3.30pm approximately, during nap time ..... in pediatrics You can not bring your stroller into the room.

Good service and friendly staff, for the most part. Obviously in such a large establishment you'll get a few bad apples, but you can't judge the place based on just those people or one bad experience. There are some very talented doctors More

I like talking about the building, it is easy to orient yourself there. In terms of staff or waiting time, well they must be at the end of the line with traffic. The poor climate in dedicated medical care services is more a government issue than the poor service provided to patients. In short, they do their best!

One of the worst hospitals in the province, especially at the emergency level. I will never return to this hospital of misery.

I waited eight and a half hours before seeing a doctor. Once in the doctor's cabin I wait 10 minutes before it comes. He saw me for 1 min and told me that I have nothing at all. He made fun of me when I described my symptoms and did not answer my questions. I made the mistake of not reading the patient comments before going to this hospital. I strongly advise against it. The mediocrity of the service starts at the triage and continues until the doctor. And the hygiene in the waiting room and the only 2 existing toilets leaves something to be desired.

The pinnacle of medical mediocrity.
I go to the emergency room with complaints of abdominal pain, vomiting and significant weight loss. After hours of waiting where they ignore my complaints, my symptoms give me a false diagnosis of gastroenteritis. After a month of back and forth, I finally have an attack of abdominal pain so severe that I can no longer walk. After hours my mother was forced to intervene and asks for an ultrasound. Which shows an abdominal tumor 13cm wide.

After several blundering treatments and negligence by the staff, I was fortunately transferred to the CHUM to consult with a specialist surgeon.

I still pass but understand one thing of this matter, if you want to heal or even live ... go elsewhere.

Worst hospital I been to. They will make you wait until you die.

My friend suffered a serious concussion and the paramedics brought him to this hospital. When he got there, he was largely neglected and placed in the waiting room despite the fact that his condition worsened more and more. He was completely confused, didn't know where he was, the month, what had happened during the day, etc. After he was forcibly released (because security agents refused to allow his family to visit him despite his serious condition), he was taken to another hospital. After giving him an initial magnetic scan, the doctor, at the second hospital, realized he had a major brain injury and considered emergency surgery. Fortunately, after a second scan, the blood stain on the scan diminished and the doctor ruled that surgery was no longer necessary. All this could not have been done without the forcible entry into this hospital and the personal decision of his relatives to transfer him to another hospital due to the negligence of Charles-Le-Moyne Hospital. Avoid these emergencies at all costs!

When calling the outpatient clinic, there is no answer choice to talk to the gynecology department. I waited more than an hour online for the person to tell me that I contacted the wrong department and without providing me the correct number, transferred me to a line without a voice mailbox that did not provide a number. callback and who hung up. Thank you for the loss of time.

To be an old hospital that is overloaded the service is good

Infernal waiting for emergencies. It's been years I did not go but last week I was surprised they did not show the evolution of the queue nor tell you your priority. You have to wait patiently without any indication of when your turn will be. I waited from 8:00 to 16:00, when I was called at 16:00, the nurse said 'I called you two hours ago and you did not answer, ... . The problem is that I was only 20min away between 12:30 and 13:00 to buy food at the restaurant in the basement of the hospital. When I returned, there was no hint that I had been called or that my turn was over. Very disappointing and enraging to learn that we waited for 3 hours more just for that.
I give two stars because the staff do their best with the means of board.

My brother Marcel spent 4 weeks in palliative care last March and April, and received extraordinary care on this floor. These people are really trained and are especially dedicated to this type of care. A huge thank you to all the team, Luc, Melissa, Nadine, Mustapha, and all those whose name I unfortunately forget.
You will always be in my thoughts.

DO NOT GO TO THIS HOSPITAL IF YOU CAN AVOID IT!!! My 82 yr old mother and I waited 11 hours to see a doctor. Her leg was very swollen and her foot was turning black. Turns out she had a large blood clot, and inflamed kidney and had blood and puss in her urine.
They didn't bother to take a culture from the urine to see what the infection was until I insisted they do so.
She was there for a week and her leg was now cracked and bleeding and seeping mass amounts of puss, but because she had no fever or pain they discharged her.
The Dr. was supposed to call me yesterday with the results of the culture so I can get antibiotics and it turns out the hospital doesn't have her file and he's gone on vacation for two weeks.
This is what her leg looked like when she was discharged.
GO SOMEWHERE ELSE!!!!!!
Click on my name to see photos of her leg.

Well, there are poo everywhere except in the toilet bowl. This is the best place to get sick or catch bacteria.

I was reading the comments and I'm amazed at the stupidity of most. Don't go to an hospital emergency room with small illness and expect to wait less than 10 or 12 hours. Had an operation without any trouble very good service compared to a certain confessional hospital in Cote des neiges, where they made me wait in an empty emergency room for 12 hours with a burst apendix ( I could have died).

In extreme pain, unable to walk, sit or stand. Called an ambulance to bring me to this hospital. I am waiting since 12 hours now, but didn't get to see the doctor yet.
The staff don't care if you're hungry or thirsty or in pain!
Free healthcare? At what price? I would rather pay for my health to receive a better treatment!

Not a good hospital... had a car accident and when they fix my leg they didn't put the bone together and I had a bar and pins in it. They only found out after a few weeks, because I couldn't walk in it still. Then I had to get one side of pins taking out, to put the bone together. Now it's been 18 years and just found out why my leg still hurts!!! After x rays and ultrasounds, I have a staff infection on the dam bar they put in my leg!! Years of pain. Now I need to get another surgery. To get the bar and last pin out. Glad I'm never going here again gone to a better cleaner hospital. For my surgery !

Very bad hospital...my husband almost died twice here...once they gave him 3 time the dose of cortisone and the second time they kept him without food or water for 5 days awaiting an operation....I had to bring him to the Jewish General where they rehydrated him and told us that he would not survive an operation as weak as he was.....that means they would have surely killed him...

Very poorly organized it is over 24 hours that I am waiting in the emergency room with a problem of very urgent level (color code: red) and I still have not passed! + mediocre food and parking impossible, forget to More

Worst service the nurses are unprofessional and it's not just by one experience I am talking it happened on more than 5 occasions. If you have an real emergency I'm telling you don't make the mistake of going to Charles lemoyne hospital especially if it's concerning you child. I went there more than once for my daughter because she was born there but it's the same disappointment I've seen nurses shout at patients. Unprofessional worst health service. Choose to take my advice or not what's in the dark will be in the light and that hospital is not the best of quality service

when it is urgent and that one calls the telephonist a whole afternoon, for the service to psychiatry, and she never answers ....

Waiting room for the tiny pediatric outpatient clinic where parents must leave their strollers outside and pile up like sardines with their children coughing, barking and screaming at them and at others.
The waiting chairs are so tight that the contagion is almost inevitable. How is this acceptable?
Is there a Department of Infection Prevention in this hospital that seems to have come out of medieval times?
The service was still acceptable without more, with little waiting and by appointment, so I add a star for that.

I have just taken exams in cardiology and nuclear medicine, and I have only good comments: warm, respectful, empathetic and attentive staff, both in cardiology and nuclear medicine. I was treated very carefully. Thank you for your dedication.

Very slow and bad service even if very sick. It's better to move to the nearest if you can to see a doctor much faster.

They don't want to answer the phone in an outpatient clinic.

if you are in pain or have doubts about your state of health this is not the place to go, I almost died paralyzed there and it could have been avoided.

It is very bad service hospital I seen in my life. I don't suggest this place for anyone.

Broke my hand in 5 places and was told to wait 2 weeks to see the surgeon!!!!

A greeting of appreciation to the employees on the third floor for the attention and good service of the patients and the warmth of the treatment. I particularly appreciate Dr. Rabbi and his team for the super effort of the success of the operation for 7 hours

Horrible birthing experience. Super stressful experience for a super easy birth. Will not repeat for baby 2!

I have been hospitalized here for 5 months for a motorcycle accident, I am very well treated

Smiling staff, reassuring. They make their big possible. Bravo!

Horrible hospital. Spent 12 hours there without seeing a doctor!

Some of their staff is very rude to you if you do not speak French. I have a high risk pregnancy and I am unable to even speak to the staff of the high risk gynocologyst because they hear me speaking English and tell me to speak French and when I can't they hang up the phone. I'm already 27 weeks pregnant with no gynocologyst even though my doctor faxed them the requisition they haven't made me an appointment. Quite a few nurses will ignore you or degrade you if you speak to them in English. This is a disgusting behaviour. They work in the HEALTH CARE SYSTEM. Put your pejudices aside and provide medical care like you're supposed to.