Generated with AI from 82 reviews on Trustburn · updated 4 days ago
Customers frequently describe the staff as responsive, knowledgeable, professional, helpful, and efficient, with several reviewers recommending the agency.
What does Colonial Insurance do?
Colonial Life, the name referenced in the company description, offers supplemental health benefits, including life, accident, and disability insurance.
What are the most common complaints about Colonial Insurance?
The critical reviewers most often describe slow communication: repeated voicemails, delayed emails, and an unanswered promise to return a call.
This is one of the most efficient and fast-responding agency I know. Josh and Samantha are awesome! The customer service level is top notch. They made the transition of getting insurance and transferring insurance a breeze. I must point out a few things I ve noticed. Samantha is always working on her off day, the weekend and even at 9pm. I get home last some nights, and I remember that I forgot to call. So I ll send an email, not expecting a response due to the hour. Sure enough check my email a few minutes later and Sam has responded. Josh has a compassion to help and assist his clients in a way that you can tell it s genuine. They both agree to prime examples of loving what they do. Thank you for all that you do!!!
Josh has helped me so much while choosing the right insurance coverage plans. He is quick to respond and always looking out for my best interest. Highly recommend.
Josh was very helpful and super nice to work with. One thing that stands out to me the most is he returns your phone calls the same day and also in a timely manner. Definitely would recommend this place.
My experience with this agency has been wonderful. I have my cars and home insured through them. The staff is fast, efficient, and very knowledgeable. I highly recommend this agency!
I shopped around a lot for my homeowners insurance and decided on farmers. Josh Smith and his office are so kind and helpful, they made the whole process so much easier!
Since day one, Josh and his team have always been able to listen, help, and be there. Any time I ve called the office he or his friendly staff help me in a matter of minutes. High recommend Josh Smith.
Josh and his office provide excellent service, and are always being proactive about finding ways to save my family money. Best agent I've ever deal with!
I have been very pleased with my agent Josh Smith and his staff. I frequently call to make my payments by phone and every month and they have always been happy to help me!!!! Thwy are always kind and professional.
Josh Smith was so professional and personable! He helped us immensely with switching our Homeowners insurance and saved us a good deal of money! We will soon be switching our auto insurance to him as well!
Josh and his team are the best in the business. They are always available to help with any questions that I have. They go above and beyond what is needed to make sure they are taking care of their customers! I've never had an insurance company treat me as good as they do... not to mention, their rates beat every other company I could find.
I haven't been with Farmer's for very long (maybe a year) and have not had a great deal of interaction. But thus far communication has been timely on the occasions that I've reached out.
Josh Smith has bar-none the best customer service in the entire insurance industry! Always pleasant to deal with, and swift to solve any problems you may have. Would recommend over and over again!
Josh and his staff were amazing! They were quick to respond, and have been available and patient with any request I have! They always explain everything in great detail so that I fully understood the coverages provided and even show me other options. They have provided excellent service and quality coverage at a very competitive rate! I have even had friends that I referred to that office tell me that they got better rates with same coverage with great customer service.
Josh and his staff have always been incredibly helpful and quick to respond to any needs we may have. We have been with them for 7 or 8 years now and they handle our home, auto and life insurance policies. Anytime, we have found a cheaper policy he makes a way to beat it. He also is more than happy to review our current policies anytime asked and check for additional ways for us to save money. We've been very pleased with our service and would recommend him to anyone!
I ve been with this company for over 10 years and service has been great. Whatever life changes I ve had I just give them a call and everything is handled over the phone.
I had a claim several months back and Farmers took care of us very quick. Adjuster was out in just a couple of days and we had our money to replace what was damaged by a tree within a week. This would have never happened with our previous company. Josh is a great agent to work with, as well as the ladies in his office.
My wife had an accident, with garage door. We called farmers , Josh & Jessi took care of everything.. No hassel. She was picked up an given a great rental care.. We didnt miss a beat..THANKS. FARMERS
Once a year, i like to call around to see what insurance agency has the best rates. Since 2008, Josh has always come through with the lowest prices. Not only home and auto, but with my life insurance policy as well. The staff is professional and very punctual with any of the questions I ve had. I highly recommend this agency.
The Josh Smith Agency is top shelf! My #1 go-to for insurance for my clients! They always take care of my clients expediently and effectively! I cannot suggest them enough!
Josh and his team have been nothing short of professional. They have been handling by business insurance for about 6 years and now handle all of my personal insurance needs. The thing I appreciate more than everything else is the communication skills that the team has. I am never left guessing for a period of time about anything.
I ve been a client of Josh Smith for 5 years. They keep my business covered with Auto, Liability and Workers Comp policies. Jessi has gone out of her way several times to stay in contact with me concerning changes and updates for my insurance needs and looking for ways for me to save a little money. I highly recommend them to anyone starting a business or looking to get all of your insurance needs covered by one company.
This agency is the best we ve ever had. Quick response to my email regarding changes. I ve interacted with Josh, Jesse and Sam over the years. Each one was professional and answered any questions/concerns I had. The prices of our various policies are much cheaper than comparable policies we had with State Farm.
I swapped to this agency and immediately saved over $100/month. Another big name wanted to charge me OUTRAGEOUS amounts when my son turned 16. I've been super happy with the swap for over 2 years now, and I've gotten my questions answered through call or text every time I've had an issue come up. I even made a claim on my homeowners and got great personalized service from that dept too.
In December 2018 our hot water heater busted filling our downstairs with water. That morning it had snowed and we were having trouble finding someone to come and pull up carpet and get the large dryers and humidifiers started to prevent mildew. Josh Smith went out of his way to find someone to come to our house that morning to help us.
The office is absolutely amazing. Everyone has the best attitude everytime I call. I have never had a issue with this company. I will never change insurance agents.
Samatha is the lady that works with me. I know I can be a pain in the you know what, but she is always happy to help. I got the best rate, after trying several different insurance agencies. I plan on being with Josh Smith Agency for a long time. I really have one less thing to worry about. Thank you guys for everything.
Josh, Jessie and Samantha are awesome to work with. Being in the mortgage business I get to deal with a lot of insurance companies and the Josh Smith Agency of Farmers rates at the top of my list for best companies for both service and pricing. I have not been disappointed and have my personal insurance with them as well.
Best Insurance agent and staff I have ever had dealings with, from car, home, business, etc. They provide immediate help, with quick and easy claim filing. Thanks so much.
I am extremely please with this insurance company! Sam and Jessie are great and definitely went the extra mile to help me! I ll be recommending them to everyone I know! Thank you so much!
We have our home owners insurance with Farmer's and it has been a smooth process so far. Josh has been very engaging and making sure we're saving money where possible. All interactions with him have been very good. I would recommend this agent and agency.
Josh and his team was able to get my monthly paying down by almost half. I would highly recommend this agency to anyone who is shopping around for new insurance
My husband and I have had insurance with Josh for 10 + years. He has always been great whenever we have questions or need anything at all. Jessie who works up front is also very helpful and will go out of her way to help in any way she can!! I highly recommend them for all your insurance needs!!
Love my agent and his staff always very helpful. Unfortunately, with a teenage son I have had a couple of claims and service was excellent Josh and his staff were very compassionate and caring.
Josh Smith is a great man and will work to get you the best quotes. Also his staff is wonderful. He has all my family s accounts and the business account.
I have been with farmers insurance (Josh Smith) for a couple of years now and they always seem to go above and beyond to make sure I never have any problems. I was so glad when I found them for my car insurance! I recommend them to anyone for insurance! Thanks so much for all you do!
I was looking into getting home insurance with them but every time I called I had to leave several voicemails before I could get someone to return my call. I finally got someone to quote me on Insurance and Jessie said that she had it and would send me and e-mail and call me back just in case I had any questions. I would always get e-mails 2 days later and would never receive a call. As someone who is not even a customer yet and I'm getting treated like this has me concerned of what it would be like to be a customer.
Colonial Life offers supplemental health benefits for life insurance, accident insurance, disability insurance and more. Learn about the benefits of good, hard work here.
Colonial Insurance: Providing Comprehensive Supplemental Health Benefits
Colonial Insurance is a leading provider of supplemental health benefits, offering a range of insurance products that help individuals and families protect themselves against unexpected medical expenses. With over 75 years of experience in the industry, Colonial Life has established itself as a trusted partner for millions of policyholders across the United States.
At Colonial Insurance, we understand that life can be unpredictable. That's why we offer a variety of insurance products designed to provide financial protection in the event of an accident or illness. Our policies include life insurance, accident insurance, disability insurance, critical illness coverage and more.
One of our most popular products is our supplemental health insurance policy. This policy provides additional coverage for medical expenses not covered by traditional health insurance plans. It can help pay for out-of-pocket costs such as deductibles, copays and coinsurance.
We also offer accident insurance which provides cash benefits to help cover expenses associated with accidental injuries such as broken bones or concussions. Disability income protection is another product offered by Colonial Life which helps replace lost income if you are unable to work due to an injury or illness.
In addition to these core products, we also offer critical illness coverage which pays out a lump sum benefit if you are diagnosed with a serious illness such as cancer or heart disease. This benefit can be used to cover medical bills or other expenses associated with your treatment.
At Colonial Insurance, we believe that good hard work should be rewarded with comprehensive benefits that protect your financial well-being. We strive to make it easy for our customers to understand their options and choose the right policies for their needs.
Our team of experienced agents is available to answer any questions you may have about our policies and assist you in selecting the right coverage options for your unique situation. We pride ourselves on providing exceptional customer service and support throughout every step of the process.
In conclusion, if you're looking for comprehensive supplemental health benefits from a trusted provider with decades of experience in the industry then look no further than Colonial Insurance! Our range of policies offers peace-of-mind knowing that you're protected against unexpected medical expenses so that you can focus on what really matters - living your best life!