I would give no stars if I could. I booked two taxi with this company in one day. I have told the person on the phone that I need a wheelchair accessible taxi as I am in a electric wheelchair, taxi on 1 did not arrive because the staffs released that it was a normal taxi that had been booked not a wheelchair accessible taxi this taxi was to get me to the hospital for surgery, I needed to be there for 8am I didn't get picked up until 9.45am which might I couldn't have my surgery.
Taxi 2 was booked at 6pm and the taxi arrived yet it was a normal taxi and the driver was telling to get out my wheelchair and ever he would fold up the wheelchair or I could leave it at the hospital.
Am writing this review at 8.10pm why I am still wanting for a taxi. So I can get home and get sorted.
What reviewers say about CMAC Group
What does CMAC Group do?
CMAC Group provides planned and emergency ground transport and accommodation solutions on a 24/7 basis for clients across various sectors. They appear to coordinate taxi, coach, and vehicle-related transport services through their own drivers and contractor network.
What are the most common complaints about CMAC Group?
Looking at what the critical reviewers wrote, the most common complaints involve bookings that were not fulfilled as agreed, such as vehicles arriving very late or not arriving at all, wheelchair-accessible taxis being substituted with unsuitable standard cars, and difficulty getting through to the company by phone, with long hold times and unhelpful staff responses. Several reviewers also describe being stranded or left without transport when it was urgently needed.
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we work for cmac as a transport contractor, excellent staff pay reasonably quick
Was recently stuck in Manchester. My car broke down. The RAC organised for this company - a chap named Kash - to drive me back home. 4 hour journey. He was brilliant. Really really good. Thank you Kash.
Absolutely useless and unfortunately the company I work for uses them as a booking agent for taxis.
This evening, as per most times you call them, they took over 10 minutes to answer the phone and then some snotty bloke who works for them refused to take my very urgent booking saying it would have to go through our head office which added another 20 minutes or so to the process.
They must be costing and losing our company a fortune.
Great service, to and from kwik fit after my motability car had a blow out
Booked for new years, over 2 weeks in advance. Booked for 6pm by 25past 6 no taxi, had to ring for them to say they don't have a mini bus , the booking was there but they could now send 2 cars which would be 40 minutes. Id also paid for the More
Green flag took our vehicle but not us . We were then left stranded for 2 hours waiting on transport to be arranged by this company which never showed up.
Ended up calling our own taxi that arrived within 5-10 minutes.
Not a nice situation to be in when you are 39 weeks pregnant in an unknown area with a low battery.
Very poor service I have used them 2 times in the last week both time they have been more than 45min late. Call Cmac to ask where there taxi is and just seem to make up times
Great company to provide coaches for. Very professional, and payments always on time unlike many other companies.
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Experts in planned and emergency ground transport and accommodation solutions, providing 24/7 peace of mind to clients across a diverse range of sectors.
CMAC Group: Your Trusted Partner for Ground Transport and Accommodation Solutions
CMAC Group is a leading provider of planned and emergency ground transport and accommodation solutions. With over 20 years of experience in the industry, we have built a reputation for delivering reliable, efficient, and cost-effective services to clients across a diverse range of sectors.
Our team of experts is dedicated to providing 24/7 peace of mind to our clients. We understand that every situation is unique, which is why we offer customized solutions tailored to meet your specific needs. Whether you need transportation for a corporate event or emergency accommodation due to unforeseen circumstances, we are here to help.
At CMAC Group, safety is our top priority. All our vehicles are regularly maintained and undergo rigorous safety checks before each journey. Our drivers are highly trained professionals who prioritize the safety and comfort of our passengers at all times.
We pride ourselves on being an environmentally conscious company. We have implemented various measures such as using low-emission vehicles and promoting carpooling among employees to reduce our carbon footprint.
Our services include:
Ground Transport Solutions:
- Corporate travel
- Airport transfers
- Event transportation
- Roadshows
- VIP transport
Accommodation Solutions:
- Emergency accommodation
- Hotel bookings
- Serviced apartments
We cater to clients across various sectors including corporate, government agencies, healthcare providers, education institutions, sports teams, entertainment industry professionals among others.
Why Choose CMAC Group?
1) Experience: With over 20 years in the industry, we have gained extensive knowledge and expertise in providing ground transport and accommodation solutions.
2) Customized Solutions: We understand that every client has unique requirements; hence we offer customized solutions tailored specifically for your needs.
3) Safety: Safety is paramount at CMAC Group; all our vehicles undergo regular maintenance checks while our drivers are highly trained professionals who prioritize passenger safety.
4) Environmental Consciousness: As an environmentally conscious company; we take measures such as using low-emission vehicles & promoting carpooling among employees.
5) Competitive Pricing: Our pricing structure is competitive without compromising on quality service delivery.
In conclusion,
If you're looking for reliable ground transport or emergency accommodation solutions provider with extensive experience in the industry - look no further than CMAC Group! Our team of experts will work with you every step of the way ensuring that your needs are met efficiently & effectively while prioritizing your safety & comfort throughout your journey. Contact us today!
- Website
- cmacgroup.com
- Phone
- 0333 358 0156
- hello@cmacgroup.com
- Categories
- Marketing and advertising