thomasamsutton
Reviews 1
Oil delivery deadline missed twice in 6 months
Terrible service. They twice failed to deliver oil on time and made no meaningful attempt to put it right.
Simon Duffy
Reviews 1
Certas/Homefuels Direct
Below is a review I left of Homefuels Direct, which is basically Certas, so I thought I'd share my experience for those considering going direct (spoiler alert - DON'T)
Price is good but that's where it ends. Having made a number of orders with them, all of them have taken the maximum amount of tim...
Ferdousi McAllan
Reviews 1
This company is appalling.
This company is appalling.
They say they will deliver and do not, not once but twice for the same order.
No communication to tell you and you have to call to find out that you are not getting your oil, that you’ve paid for.
This is the Theale branch at least - we will never ever be using Certas agai...
matt 5780
Reviews 1
Incompetent!
Awful customer service! NEVER answer emails. Will occasionally answer the phone, but are rude, arrogant and incompetent at best........
Please avoid as the competition is much much better.
Jonandlara
Reviews 1
Avoid this company at all cost.
Avoid this company at all cost. They take your money but don’t deliver the goods. There is little to no communication and it is basically you chasing them for answers. False promises of call backs, deliveries and customer service.
They do not even prioritise the elderly and vulnerable.
Then try to...
Julia snook
Reviews 1
Will never use this company again. Never answer th...
Will never use this company again. Never answer the phone despite ringing from early morning to late at night to chase oil delivery.
Duncan Freeman
Reviews 1
Pleasant and helpful telephone staff but if you do...
Pleasant and helpful telephone staff but if you don't haggle the price you can pay 30% more than other providers. Even if you have been a faithful customer for 30 years!!
Richie Priest
Reviews 1
Brilliant very helpful got me a great deal on cost...
Brilliant very helpful got me a great deal on cost of fuel oil kerosene. Drivers are polite and friendly
WTS 77
Reviews 1
Our fuel is split between 2 tanks but yet every ti...
Our fuel is split between 2 tanks but yet every time we have ordered from Certas they seem unable to grasp this..
Mark Marshall-Howe
Reviews 1
First time we've used Certas; this through our oil...
First time we've used Certas; this through our oil club. Very helpful and friendly delivery driver.
Stuart Wilsdon
Reviews 1
I've had 6 or so deliveries from Certas Energy ord...
I've had 6 or so deliveries from Certas Energy ordering via The Oil Club. Though I'm told by Certas that they always inform customers of the delivery day in advance only once I have received notification (a text) in advance - about 10 minutes notice! For my latest order I received a text at 2.00pm...
Adam Walker
Reviews 1
I wish it was possible to post Zero Stars, but tha...
I wish it was possible to post Zero Stars, but that's an issue with Google. All I'll say is, if you're disabled, don't trust or listen to these people. Ignorance costs lives, and they are extremely ignorant.
Reminding disabled people we're better off dead is not a good thing in a company - which ...
Nigel Fairhurst
Reviews 1
I phoned CPL (CPL Petroleum is a trading name of C...
I phoned CPL (CPL Petroleum is a trading name of Certas Energy UK Ltd) on 17th Feb. to order 1000L of heating oil to be delivered over a 7.5T bridge. They arranged delivery on Fri but failed and CertasUK texted it would be 24th. Another fail another text stating now the 25th. Another fail but no tex...
Cal Brown
Reviews 1
Steven helped me out loads with a flat tyre on a c...
Steven helped me out loads with a flat tyre on a country road today. Amazing act of kindness!
Paul Hanley
Reviews 1
Fast delivery and a really helpful delivery driver...
Fast delivery and a really helpful delivery driver. Great experience!
Angus Blundell
Reviews 1
First class service and a friendly driver as well
Brian Williams
Reviews 1
I bought a quantity of heating oil in containers n...
I bought a quantity of heating oil in containers nearly a year ago from Wrexham. I paid by card at the time. I am still being hounded by demands for payment with threats of interest charges. When I phone I am told to ignore the letters. A chaotic company. Keep clear.
Paul Needham
Reviews 1
terrible clicky place to work. diabolical communic...
terrible clicky place to work. diabolical communication skills. total stitch up and waste of time.
driver (Former Employee) Midlands November 17, 2015
AVOID AVOID AVOID LIKE THE PLAGUE !
This company has so many issues it is difficult to know where to begin. The work is fine with good lo...
Emmanuel Mensah
Reviews 1
I just like the nature of their work after reading...
I just like the nature of their work after reading and learning about them, and wish to be a part of their team. Thanks
david zane
Reviews 1
After waiting 2 weeks for a oil and being told (on...
After waiting 2 weeks for a oil and being told (once we rang them) that they had missed oil deliveries four times for us, we were then promised oil to arrive on Thursday morning. Nothing was received Thursday, leaving us over bank holiday, easter weekend with no heating or hot water!!!!
M Davis
Reviews 1
Drivers are good, but on planned delivery you alwa...
Drivers are good, but on planned delivery you always have to call to renegotiate the price or end up paying far more than competitors. They always change the price but it's wearing having to do it before every delivery when a regular plan is meant to save all that hassle.
Sudesh Weerasekara
Reviews 1
Order heating oil via Boiler-Juice. Did not delive...
Order heating oil via Boiler-Juice. Did not deliver as per scheduled or no notification for delay. Called next morning (Friday), apparently they had a vehicle breakdown so they couldn't deliver as per scheduled. They told me the delivery will be sometime next week. And asked me why I ordered so late...