I've had 6 or so deliveries from Certas Energy ord...

I've had 6 or so deliveries from Certas Energy ordering via The Oil Club. Though I'm told by Certas that they always inform customers of the delivery day in advance only once I have received notification (a text) in advance - about 10 minutes notice! For my latest order I received a text at 2.00pm saying "your fuel delivery is on its way. It is 3.5 miles way" - it never arrived. Now trying to call them and told it would be quicker to get the information I need via the website, so went there and had to register an account which I'm told would pair with my orders, so set up an account and once logged in the site says "no orders found!". Still waiting to see when the delivery is going to be..