Capitol chevrolet

I bought my vehicle here back in 2018, the main reason why I even went for a brand new vehicle was to not have to deal with car problems in the long run. I m so disappointed on how my car turned out to be. My car has had a recall since the beginning and has taken it 3-4 times for recall and sensors being off (not oil change maintenance). Recently my car started decelerating again which it s very dangerous. Service tire monitor system light is on, engine power is reduce (engine light on), steering assist is reduce drive with care light it s on (this one makes an ugly metal popping sound every time I make a stop and then slowly accelerate or when I m backing up or just simply have the car on. This is a factory issue and can t even get a loner car for being a safety issue ASAP. I have a 4 year old son that just started school and can t be without a car for 5-7 or even more days. Please don t waste your money all you will get is amazing sales service at the beginning after that they don t care about you!!!!

So it was my visit to Capitol Chevrolet service department. Kasee was my adviser and treated my Silverado like it was his own!!!
It's great to know there are still Good people out there.
Geno :)

The overall experience was great, everyone was very nice and the appointment was exactly what they said it would be in regards to time. The waiting area was clean and very inviting. Overall the customer service was excellent.

The whole car buying experience has been transformed by Capital Chevrolet. It started with our salesman, Virgil White, working hard to find the specific truck that we wanted. He was in constant communication with us from the very beginning. He helped us with getting everything organized and our visit planned. We live 3 hours away and our local dealers would not help us but Virgil and Capital came to the rescue. Once we arrived to sign all the paperwork the whole team welcomed us and made us feel at home and like we have been part of the Capital Chevrolet family for years. The atmosphere at Capital is not what we have experienced in the past. They were lively, energetic and quiet honestly fun to be around. Car buying has never felt like a party but Capital Chevrolet made it seem like a huge celebration. Our finance manager, Chris Lipinski, was awesome as well. He worked every angle he could and then explained everything in detail to a point that anyone would be able to understand the process and different benefits. When we were ready to get our truck Virgil took extra time to explain all of the features and benefits of our purchase. If you want to experience car buying at a whole new level then I highly recommend visiting Virgil, Chris and the whole Capital Chevrolet team. It is well worth the drive!

Going to Capitol Chevrolet was hands down the best decision we ever made. Big shout out to George Navarro who got us a great deal on a 2021 Chevrolet Silverado not once but twice (<--- Yep you read that right! That's how awesome he is). If you want a smooth truck shopping experience with someone who shows professionalism but can also make you have some good laughs, we HIGHLY recommend working with George. A1 service from the moment you walk in to the moment you drive out.

I bought my vehicle here because they advertise free oil changes for life. My oil change came due and I also had a recall notice to inspect a center seat belt bolt. I called to set an appointment for the oil change and the recall. I was told by the person in service that I would have to leave my truck for 3-5 days for the recall. This didn't make any sense, since all it was was putting a torque wrench on a bolt. I asked why and he said I could speak with the manager. I was transferred to the manager and left a message, but my call was never returned. I called another Chevy dealership who told me that it was nothing more than an inspection and could do my oil change and recall all at once. And shouldn't take more than an hour for both. So if you are tempted to buy a vehicle here because of the free oil changes, then beware of the service department. I will be paying for oil changes and will never take my truck to this dealership. I will say I was satisfied with the sales experience. But the service experience will make me never purchase another vehicle from Capital Chevrolet.

As a first time Chevy owner, I was a bit skeptical since my only experience has been with BMWs and let me say, I was blown away by the experience I had at Capital Chevrolet Service center. Rebecca, the service manager greeted me soon as I walked in the doors and went above and beyond my expectations. Made me feel like the most important person in the world.

The waiting lounge was also really nice, with huge TV, snacks and free coffee. I cant complain!

I don't mind having to wait for my car to be fixed. Even if it is a week or even two weeks. I am aware there is a pandemic happening and a serious shortage of staff EVERYWHERE. Since I know this is the case, what was the purpose in telling me my car was ready on Friday at 6 PM, ready on Saturday at 2 PM (lied and said my cell phone was called - it was not)? When we did come to pick it up it was STILL not completely ready! We had to take it back for them to finish what should have been completed on one of the two days Capitol said it was ready. It's not that big of a deal bc as I said I am aware the pandemic is wreaking havoc everywhere - but honesty does not have to be compromised. Just be honest and say, "Hey Lady, this is a $1,700 fix. It may take some time, please allow us to have this time to service your automobile properly." It would have been way more appreciated.

This was a five star experience! Ernesto is the best! He was so patient and responsive! It was the best car buying experience I have ever had. Highly recommend him!

I thought the customer service was fine but the cost of fixing my vehicle was not affordable.
I talked to the manager about it and let him know I couldn't afford 2,500 to fix my radiator.
I also asked if he could match a repair price that I got a quote from a mechanical shop nearby for $800 which is way more affordable. I told him I didn't need the best parts just something affordable. He couldn't help me so I had to get my vehicle towed to another repair shop which fixed my vehicle within a day. Chevy should really match prices for customers so they can be able to afford repairs at the dealership. It's a shame because I will always go to somewhere I can afford to fix my vehicle and it more than likely won't be the dealership.