Being a member with Capital RX has been nothing but a nightmare. The customer service is slow, unhelpful, and often gives conflicting information. Every time I’ve called about my medication, I’ve been transferred multiple times, placed on hold forever, or told to “call back later” because they couldn’t resolve basic issues.
Their transition to Costco mail order has been a disaster. Prescriptions are delayed, lost, or denied without clear reasons. I’ve had to fight just to get meds I’ve been taking for years — medications that are time-sensitive and essential to my health.
The portal and app are glitchy and nearly useless. You can’t find real-time updates, and when you finally reach a rep, they act like they’re reading off a script and not actually listening to your concerns.
If this is how Capital RX “reimagines pharmacy benefits,” then it’s a complete failure. I’ve never felt more disregarded as a patient. If you’re an employer considering this company — don’t. And if you’re stuck as a member like me, good luck getting the care and support you actually need.
👍 Capital rx has been my go-to company for all my healthcare needs. Their services are efficient and reliable. The team is always available to help and they truly care about their customers. I highly recommend their services!
I recently started using the services of this company and I am happy with my experience so far. The team at Capital rx is knowledgeable and friendly. I appreciate their efforts in ensuring customer satisfaction.
The services provided by Capital rx have been truly exceptional. The level of professionalism and efficiency exhibited by the team is commendable. They have always been prompt in addressing my queries and concerns. I highly recommend their services.
I have been using their services for quite some time now and I must say I am impressed. Capital rx is a reliable company with efficient services. They have exceeded my expectations in terms of quality and professionalism.
I have been a customer of Capital rx for a while now and their services have never disappointed. The team is always responsive, helpful, and professional. I appreciate their commitment to providing quality healthcare services.
The services provided by Capital rx have been satisfactory for me. The team is responsive and helpful. However, there is room for improvement in terms of efficiency and speed of service.
🌟 Capital rx has been a game-changer for me. Their services are outstanding and they truly prioritize customer satisfaction. The team goes above and beyond to ensure that all my healthcare needs are met. Highly satisfied!
I have been a customer of Capital rx for a while now and I must say their services are reliable. The team is always ready to assist and provide the necessary information. Satisfied with their professionalism.
I have been a loyal customer of this company for years and I must say that their services are top-notch. The team at Capital rx is always quick to assist and provide the necessary information. Highly satisfied with their professionalism and quality of service.
🙂 Capital rx has been my trusted healthcare companion. Their services are efficient and reliable. The team is always available to help and provide guidance. Highly recommended for all your healthcare needs!
I recently started using the services provided by this company and I must say I am impressed. Their staff is friendly, knowledgeable, and always willing to help. I would highly recommend Capital rx for all your healthcare needs.
😊 Capital rx has been my go-to company for all my healthcare needs. Their services are reliable and convenient. The team is always prompt in addressing any concerns or queries. Highly recommended!
Very thorough and helpful. Customer Service Representatives respectful and you are satisfied at end of call.
Special thanks to Consuelo.
Lilieth CWA1180
The best call center ever. Super helpful, knowledgeable and always go the extra mile
I have requested my prescription card from this company since Jan 10, 2021. It is March 30th, 2021 and I still haven t received the card. 5 phone calls and nothing. They also don t cover saline solution for the nebulizer which is a common prescription for children. Stay away from this company.
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We’re on a mission to change the way prescriptions are priced and administered to create enduring social change.
Capital Rx: Revolutionizing the Prescription Drug Industry
Capital Rx is a revolutionary healthcare company that aims to transform the way prescription drugs are priced and administered. The company was founded in 2017 by AJ Loiacono, a seasoned entrepreneur with over two decades of experience in the healthcare industry. Capital Rx's mission is to create enduring social change by making prescription drugs more affordable and accessible for everyone.
The Problem with Traditional Pharmacy Benefit Managers (PBMs)
Traditional PBMs have been around for decades, but they have failed to keep up with the changing needs of patients and providers. These companies act as intermediaries between drug manufacturers, pharmacies, and insurers. They negotiate prices on behalf of their clients and manage drug formularies (lists of covered medications). However, traditional PBMs often prioritize their own profits over patient care.
One major issue with traditional PBMs is that they use complex pricing models that are difficult to understand. They may offer rebates or discounts on certain drugs but charge higher prices for others. This can lead to confusion among patients who may not know how much they will pay for their medications until they reach the pharmacy counter.
Another problem with traditional PBMs is that they often limit access to certain medications or require prior authorization before coverage is approved. This can delay treatment and cause unnecessary stress for patients who need timely access to medication.
How Capital Rx Is Different
Capital Rx takes a different approach than traditional PBMs by offering transparent pricing models and eliminating hidden fees or markups on prescription drugs. The company uses an innovative pricing algorithm called Clearinghouse Model™ which ensures fair reimbursement rates for pharmacies while also providing cost savings for employers.
The Clearinghouse Model™ works by creating a marketplace where pharmacies can bid on prescriptions based on their actual acquisition costs rather than inflated list prices set by drug manufacturers or wholesalers. This allows Capital Rx to pass along significant savings directly to its clients without sacrificing quality of care.
In addition, Capital Rx offers flexible formulary options that allow providers more freedom in prescribing medications based on individual patient needs rather than restrictive lists created by traditional PBMs.
Finally, Capital Rx provides exceptional customer service through its dedicated account management team who work closely with clients to ensure smooth implementation and ongoing support throughout the contract period.
Why Choose Capital Rx?
If you're looking for a PBM partner that puts your needs first while also delivering significant cost savings, then look no further than Capital Rx. Here are just a few reasons why our clients choose us:
- Transparent Pricing: Our Clearinghouse Model™ ensures fair reimbursement rates without hidden fees or markups.
- Flexible Formulary Options: We offer customizable formularies based on individual patient needs rather than restrictive lists.
- Exceptional Customer Service: Our dedicated account management team provides ongoing support throughout the contract period.
- Innovative Technology: We use cutting-edge technology solutions like our proprietary platform Conduit™ which streamlines communication between all stakeholders in the prescription drug supply chain.
- Social Responsibility: We believe in creating enduring social change through our commitment to transparency, fairness, and accessibility in healthcare.
Conclusion
In conclusion, if you're tired of dealing with opaque pricing models from traditional PBMs or limited access to necessary medications due to prior authorization requirements then it's time you consider partnering with Capital RX - an innovative PBM provider committed towards revolutionizing how prescriptions are priced & administered! With transparent pricing models & flexible formulary options coupled together alongside exceptional customer service & innovative technology solutions such as Conduit™ - we're confident we'll be able deliver significant cost savings whilst ensuring quality care remains at forefront always!
- Website
- cap-rx.com
- Phone
- 888-617-6521
- info@cap-rx.com
- Categories
- Hospital & health care