Capital rx Reviews

Being a member with Capital RX has been nothing but a nightmare. The customer service is slow, unhelpful, and often gives conflicting information. Every time I’ve called about my medication, I’ve been transferred multiple times, placed on hold forever, or told to “call back later” because they couldn’t resolve basic issues.

Their transition to Costco mail order has been a disaster. Prescriptions are delayed, lost, or denied without clear reasons. I’ve had to fight just to get meds I’ve been taking for years — medications that are time-sensitive and essential to my health.

The portal and app are glitchy and nearly useless. You can’t find real-time updates, and when you finally reach a rep, they act like they’re reading off a script and not actually listening to your concerns.

If this is how Capital RX “reimagines pharmacy benefits,” then it’s a complete failure. I’ve never felt more disregarded as a patient. If you’re an employer considering this company — don’t. And if you’re stuck as a member like me, good luck getting the care and support you actually need.

👍 Capital rx has been my go-to company for all my healthcare needs. Their services are efficient and reliable. The team is always available to help and they truly care about their customers. I highly recommend their services!

I recently started using the services of this company and I am happy with my experience so far. The team at Capital rx is knowledgeable and friendly. I appreciate their efforts in ensuring customer satisfaction.

The services provided by Capital rx have been truly exceptional. The level of professionalism and efficiency exhibited by the team is commendable. They have always been prompt in addressing my queries and concerns. I highly recommend their services.

I have been using their services for quite some time now and I must say I am impressed. Capital rx is a reliable company with efficient services. They have exceeded my expectations in terms of quality and professionalism.

I have been a customer of Capital rx for a while now and their services have never disappointed. The team is always responsive, helpful, and professional. I appreciate their commitment to providing quality healthcare services.

The services provided by Capital rx have been satisfactory for me. The team is responsive and helpful. However, there is room for improvement in terms of efficiency and speed of service.

🌟 Capital rx has been a game-changer for me. Their services are outstanding and they truly prioritize customer satisfaction. The team goes above and beyond to ensure that all my healthcare needs are met. Highly satisfied!

I have been a customer of Capital rx for a while now and I must say their services are reliable. The team is always ready to assist and provide the necessary information. Satisfied with their professionalism.

I have been a loyal customer of this company for years and I must say that their services are top-notch. The team at Capital rx is always quick to assist and provide the necessary information. Highly satisfied with their professionalism and quality of service.

🙂 Capital rx has been my trusted healthcare companion. Their services are efficient and reliable. The team is always available to help and provide guidance. Highly recommended for all your healthcare needs!

I recently started using the services provided by this company and I must say I am impressed. Their staff is friendly, knowledgeable, and always willing to help. I would highly recommend Capital rx for all your healthcare needs.

😊 Capital rx has been my go-to company for all my healthcare needs. Their services are reliable and convenient. The team is always prompt in addressing any concerns or queries. Highly recommended!

Very thorough and helpful. Customer Service Representatives respectful and you are satisfied at end of call.
Special thanks to Consuelo.
Lilieth CWA1180

The best call center ever. Super helpful, knowledgeable and always go the extra mile

I have requested my prescription card from this company since Jan 10, 2021. It is March 30th, 2021 and I still haven t received the card. 5 phone calls and nothing. They also don t cover saline solution for the nebulizer which is a common prescription for children. Stay away from this company.