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Average ratingAverage
3.4/ 5

Based on 42 reviews

543%
419%
32%
27%
129%
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What reviewers say about BY Twins

Generated with AI from 42 reviews on Trustburn · updated 9 days ago

Customers generally describe a mixed experience, with frequent praise for friendly service alongside recurring concerns about product condition, confusing layouts, and added costs at checkout. The reviews on file are not very recent, with the newest posted in December 2020 and the oldest in January 2020, so they may not reflect the current state of the business.
What does BY Twins do?

BY Twins is a retail and wholesale store that sells second-hand furniture products. It appears to operate physical locations where customers can browse and purchase used furniture and related items.

What are the most common complaints about BY Twins?

Based on the critical reviews, the most common complaints concern poor quality of goods (including items described as scrap or worn), confusing locations and unhelpful or untrustworthy staff, and pricing that customers felt was not justified by what was offered.

AI-generated from reviews on this page. Verify anything important with the company directly.

Michael Stephan
Reviews 1

Untrustworthy through and through. Not to be beaten in threadbare. You can't even recommend this club to a reasonably normal person with a guilty conscience. I strongly advise against the competition (which is sufficiently available and always consistently better).

Candy Willmer
Reviews 1

I had a box spring bed delivered - but unfortunately the boxes were the wrong size and are therefore 40cm wider than the mattress. Something like that shouldn't actually happen and when we inspected the bed it was perfect. After 70 euros of transport and lugging to the 5th floor, it stays in there for the time being, but it's super annoying. Clear signs of use, which I can live with. With bed covers and corresponding covers after a thorough cleaning, you can no longer see that. Partly also tears in the textiles that I sewed up. For people who want to hide the frame anyway, it's great.
In the warehouse, 2 side tables were given away, which should be included - they are the transport service recommended by the company, but not taken away. This was friendly, but different prices depending on whether you need an invoice or not, I also found strange

Ra Gut
Reviews 1

WATCH OUT! Net prices - at the checkout come 19% on it. Not exactly common for the predominantly private clientele. Anyway, fantasy prices are given here and there. Partly one finds new goods elsewhere cheaper. Nevertheless, you should make the effort and see exactly what is offered. One or the other bargain is thoroughly inside with careful search. Overall, but rather unconvincing store with strange opening times as I think.

Nils P.
Reviews 1

Just wanted to buy a minibar and in the end I went home with a glass table and various bells and whistles. I warn you guys, leave your partners at home if they are prone to original and cheap decorations - this shop is more dangerous than the square in front of the IKEA cash register!
No seriously: a great business concept, implemented very well and with extremely committed staff. Keep it up!
I would love to come back.

Mira Belle
Reviews 1

No more than a junk shop. As soon as we entered the premises, we noticed this musty cellar smell, and of course all textiles that are stored there smell. There is actually only outdated, overpriced clutter, the curtains, which looked decent on the Internet, were in reality dirty and had damage everywhere. The staff didn't even pay attention to us, all in all it was a waste of time to go there.

Jochen Kolbe
Reviews 1

Everything on site as indicated on the Internet. Staff were super friendly and the goods were absolutely fine. Have bought a new mattress, which is rather the exception, since mostly used goods are sold here. But overall, I was with advice, friendliness and helpfulness of the staff at the invite more than satisfied. Again any time.

E Eug
Reviews 1

Really an interesting range of furniture and accessories. The staff is also very nice, but I find it more than worrying in times of Corona that almost all salespeople demonstratively go into close contact with the customer without a mask. According to the motto "I don't care about your health" and all regulations regarding hygiene measures are almost ignored. I find it very unfortunate and unreasonable.

Christiana Kohn
Reviews 1

It's really sad, Ebay classifieds talk about it that you can buy something and get it within a week.

I have written what I want and want to buy, and get the answer that there is always enough.

So I drive 280 km to Berlin, and find on site really only scrap! What should be sold there on comforters, so I would not drop my dogs ...

Then I talked to a saleswoman there and I was assured that it is only leftovers, but on August 8, there is the next momentum. The lady said that she would then look for me 20 blankets and 10 pillows out and send ,

I called as agreed on August 8 and she told me on the phone that they were all unloading at the moment, and the goods look good. She would grab my order and send me!
I told her that two days later my friends would be in Berlin and pick up my goods. She told me time and place to pick up with ...

Today my friends are at the door. There is nothing packed, and there is only dirt left to buy ...
No thanks, that was an absolute grasp on the clo. Never again Twins Company!

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About BY Twins

Twins Company is a retail and wholesale store for second-hand furniture products.

Address
Goerzallee 299
Categories
Retail