Burlington Telecom

4.1 · 105 reviews
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J.D.
Reviews 1
2020-12-19 10:53

Caveat emptor!!! Signed up and paid for 1g Intern...

Caveat emptor!!! Signed up and paid for 1g Internet speed. Discovered strictly by accident from a BT CS rep that my street is wired only for 150mg. Customer Service associate and manager were completely unapologetic about not advising us about this problem. Cancelling service and going back to X...

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Geoff Golder
Reviews 1
2020-12-17 21:31

I have gigabit fiber to my living room for like 80...

I have gigabit fiber to my living room for like 80 bucks a month. I wouldn't think of buying cable tv or phone from them (or anyone) but the internet is fast, and in years of using it there has been system outages extremely rarely.

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Joseph S
Reviews 1
2020-12-13 06:04

By far the best internet service provider in Burli...

By far the best internet service provider in Burlington. I only wish it could expand to other surrounding areas, like South Burlington. I've been a customer since 2006 and never had any major issues. I've had their phone service for a few years and it worked great. However, I cannot comment on their...

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Matt Stillman
Reviews 1
2020-12-10 03:58

Decent telecom services, priced correctly for the ...

Decent telecom services, priced correctly for the sub-par quality. My main issue with my service stems from the fact that a roommate returned all equipment associated with the account and BTV telecom claims it never happened, citing a receipt that would have been issued that was never issued. No lon...

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Jeffrey Stewart
Reviews 1
2020-12-08 15:22

I have been a customer of this Cable Company sinc...

I have been a customer of this Cable Company since day one . I can say there was a time . When it was a mess . They did not treat the customers well Especially Courtney!. The cable always seemed to go down .
When you called , they had lame excuses to the problem. When I had someone that once insta...

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Andrea Brett
Reviews 1
2020-12-04 20:58

I called a month ago, multiple times, to ask about...

I called a month ago, multiple times, to ask about setting up service after they recently installed cable in my neighborhood. I have not heard back from anyone. I can see how badly they want my business. Not impressed. Guess I'll stick with over priced Comcast. At least they respond.

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Austin Hughes
Reviews 1
2020-11-24 13:11

Amazing customer service. All the representatives ...

Amazing customer service. All the representatives are extremely friendly, helpful, and you can actually talk to someone without waiting two hours. Imagine that! Wish I had similar service down in Boston. Also the internet speeds are pretty much as advertised. Take notes, Comcast.

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Fisher Munson-Warnken
Reviews 1
2020-11-20 17:22

this is the worst internet you can get, they insta...

this is the worst internet you can get, they installed our homes router when are family was away and when we came back it was hanging from the celing with all the wires scrambled and in a big mess. When we used are devices, we had worse internet then your local McDonalds, which is to say, TRASH. TR...

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Rob Mark
Reviews 1
2020-11-20 00:34

If you are lucky enough to live in their coverage ...

If you are lucky enough to live in their coverage area I would recommend trying them out. Burlington telecom is inexpensive and I can't remember the last time I have had a major service outage the 4 years I have been a customer. Great customer service also in my experience.

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Kevin Dufresne
Reviews 1
2020-10-26 23:18

Internet is more than plenty fast. Tech support is...

Internet is more than plenty fast. Tech support is more than happy to answer all of your questions. My installation was very smooth, the installation tech asked me where I would like to put there entrance box, and was happy to put install the ONU box at my request of location.The installation tech v...

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Greg Epler Wood
Reviews 1
2020-10-26 21:32

I was BT's 5th residential customer way back in th...

I was BT's 5th residential customer way back in the beginning, 2005, and did my part to help it survive its first rocky years by leading two volunteer citizen advisory committees. Over the past five years, BT has grown not only out of its growing pains, but also its stagnant subscriber base to a po...

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Peter Perry
Reviews 1
2020-10-25 11:43

I have nothing but good things to say about Burlin...

I have nothing but good things to say about Burlington Telecom. Their speeds are unmatched in the area, their service is reliable, their prices are excellent, and their staff is friendly. They were even a part in my decision to move back to Burlington after leaving.

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Donna Walters
Reviews 1
2020-10-05 18:15

I'm so glad I switched internet service providers ...

I'm so glad I switched internet service providers from Comcast to Burlington Telecom. BT's service is so much more reliable. No more service interruptions necessitating time-consuming technical support calls and modem resets. Thank you Burlington Telecom! I hope the City of Burlington can figure out...

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John Lyons
Reviews 1
2020-09-18 10:36

Great fiber, but the worst customer service I have...

Great fiber, but the worst customer service I have ever received from a telecommunications company. I had an issue with BT and contacted them in order to resolve it. Both the representative as well as his supervisor were more concerned with being right, than they were listening to what I had to sa...

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Tricia Cawley
Reviews 1
2020-09-07 16:03

I've had Burlington Telecom for a few months now a...

I've had Burlington Telecom for a few months now and their customer service is leaps and bounds better than any other cable/internet provider I've had before. Yes, there are some issues that will arise with any cable/internet company such as outings and slow connections, but Burlington Telecom is al...

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Mike Morris
Reviews 1
2020-08-17 21:06

I've used Burlington Telecom for my business since...

I've used Burlington Telecom for my business since opening years ago and I COULD NOT BE HAPPIER! I've lived in many places and have worked with Comcast, Time Warner, Cox, etc etc large companies. I currently have Comcast at home (because I live in Williston, I cant wait until Burlington Telecom ex...

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Enhanced Digital Systems
Reviews 1
2020-08-11 01:46

We had the pleasure of recently working with Burli...

We had the pleasure of recently working with Burlington Telecom on a project. The support team was quick to respond and very professional. I would highly recommend Burlington Telecom to anyone looking for great company with great values.

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Amy Adams
Reviews 1
2020-08-01 22:23

Burlington Telecom provides excellent internet and...

Burlington Telecom provides excellent internet and phones service and great customer support when needed. I really appreciate their competency and availability, both over the phone and in person. Particularly as I have had nightmare experiences with other providers. I am very happy with the servi...

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Gabriel Courage
Reviews 1
2020-08-01 19:30

This company is by far the most honest and fair se...

This company is by far the most honest and fair service provider I have ever used. I have been on all three coasts of the US and I have not met a company yet that has been this honest about pricing. Calling in to set up the installation was simple and genuinely surprised me on how much they give you...

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Heather Alchemista
Reviews 1
2020-08-01 09:29

HORRIBLE CUSTOMER SERVICE!!! The cable box I retur...

HORRIBLE CUSTOMER SERVICE!!! The cable box I returned to them DISAPPEARED! No records of it and of course I lost the receipt. Boy dont I wish I had it !! They treated me like I was wrong and are charging me anyway~Its really just the lame and cold way they went about it. Now they wont let me make...

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Darlene Thomas
Reviews 1
2020-07-26 21:11

all the times i have called for help to reset my r...

all the times i have called for help to reset my remote they have always been very understanding and helpful. And when they were unable to answer because they were in a meeting. they called me as soon as they could. the only time i had a problem was when i had my daughter bring back my remote that ...

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Claire Hammond
Reviews 1
2020-07-19 01:20

We have just gone back to Burlington Telecom after...

We have just gone back to Burlington Telecom after many unsatisfactory years with the other cable company. I have to say the experience has been fantastic. Everyone from customer service to the technicians have been great. Our poor technician was here much longer than expected as old wiring issue...

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Michael Wood-Lewis
Reviews 1
2020-06-25 03:20

Been a happy BT customer for 10+ years... home and...

Been a happy BT customer for 10+ years... home and business. Customer service has been top notch when rare tech or billing issues arise. Internet connection is fast and high quality. Landline has been bullet proof. I don't know about TV products. Prices are good. And it's owned by my neighbors...

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M H
Reviews 1
2020-06-19 13:35

The wifi is generally fast. Their service is kind ...

The wifi is generally fast. Their service is kind responsive, and professional. Nevertheless, their prices are outrageous and ridiculous! Burlington TC will charge you for simple modifications within your plan, for signing up, for leaving a plan, etc. Say, if you leave for a month and would like to ...

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Francis Whitesell
Reviews 1
2020-06-15 18:26

Fantastic local customer service, same-day fixes f...

Fantastic local customer service, same-day fixes for issues, the fastest internet I've experienced on the East Coast, and very reasonable priced. Unlike competitors, they don't change their prices mid-year, add any fees, or pass their taxes on to you as "additional charges". Your bill will always be...

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Michael Staub
Reviews 1
2020-06-08 14:09

Crazy fast and affordable internet speeds. Ditched...

Crazy fast and affordable internet speeds. Ditched Comcast for Burlington Telecom's fiber optics as soon as we could. I get 10 times the speeds for less than what I was paying at Comcast and way better customer service. Only had one outage and they had it fixed within 24hrs.

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Johnny V
Reviews 1
2020-05-28 21:53

Worst service on earth! Rip off WiFi is not relia...

Worst service on earth! Rip off WiFi is not reliable! Save your money, my cable is always turning off and on. When I call Burlington telecom I feel like twilight zone episode. Worst network ever! The city should have let this one die.

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Janice Losgar
Reviews 1
2020-05-28 13:49

I haven't gotten hooked up yet but dealing with th...

I haven't gotten hooked up yet but dealing with their customer service has been such a refreshingly pleasant experience! Jennifer thoroughly explained all the pricing and options and was incredibly helpful. Such a change from dealing with Comcast all these years. I am looking forward to being a long...

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Marie Mccann
Reviews 1
2020-05-18 21:07

Great customer service and tech support. Always be...

Great customer service and tech support. Always been right there and helpful. I love that Burlington has this company. I would rather not have service if I had to use those big companies I've had to use in other areas.. so fortunate to have this choice.

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Greg Hancock
Reviews 1
2020-05-03 02:46

The network and its tech staff are second to none....

The network and its tech staff are second to none. No bait and switch pricing, no harassing upsets or marketing, just good, clean, fast and reliable service. Whenever I've had a problem - and it was always on my end - they were able to troubleshoot online immediately and walk me through the remedy...

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Jim Cohen
Reviews 1
2020-04-18 22:19

I have had internet service for many years, mostly...

I have had internet service for many years, mostly with Adelphia and then when it became Comcast. When we moved into Burlington 7 years ago, we signed up with Burlington Telecom. We've never looked back, since making that switch. Internet speed is fast, service is competitively priced, and there ...

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Nicholas Thiltgen
Reviews 1
2020-04-07 07:45

Burlington Telecom's service is simple and straigh...

Burlington Telecom's service is simple and straightforward unlike their cable competition's confusing and deceptive gimmicks. Their customer service is quick and helpful, while calling their cable competition is daunting. Everyone in Burlington should have Burlington Telecom, no question.

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Don McIntyre
Reviews 1
2020-03-27 12:22

Burlington Telecom time and again has responded to...

Burlington Telecom time and again has responded to my questions and needs with answers and service that were polite, respectful, highly informative and effective. At first I thought I just happened to draw a top employee, but several have all been the same. Now instead of luring me into higher pric...

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Jacqueline Lawler
Reviews 1
2020-03-23 09:47

I could not be more pleased with Burlington Teleco...

I could not be more pleased with Burlington Telecom. They were recommended to us when we moved to town, and now I do not hesitate to recommend them to our friends and neighbors. Not only is my internet service great (always fast and reliable) but the customer service is just, unparalleled for teleco...

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Ben Amick
Reviews 1
2020-03-19 21:03

I was disappointed with Burlington Telecom's custo...

I was disappointed with Burlington Telecom's customer service when I tried to cancel their service. I emailed them to cancel their service and they never emailed me back. I learned later that you must call them to cancel. Months later, I was forced to pay for an internet at a house that I no longer ...

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Declan Connolly
Reviews 1
2020-03-10 23:15

Been using the service for several years and gener...

Been using the service for several years and generally satisfied.
HOWEVER and a big however, they just, unbeknownst to any customers,recently implemented a limit of sending no more than 100 emails/day so my service with them will be ending just as soon as I can set up with another provider.

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Daniel Verwey
Reviews 1
2020-02-03 10:49

Customer service is dead. Prices are over priced a...

Customer service is dead. Prices are over priced and when I needed help I was not treated well. I had to go to main office and get a new modem when mine died instead of a tech responding like I asked. I asked for a tech and customer service laughed at me and said probably not going to happen.

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Nina La Rosa
Reviews 1
2020-02-02 06:21

My business, Stillpoint Center, has always relied ...

My business, Stillpoint Center, has always relied on BT for fast and affordable internet. When the building had issues with wiring BT went the extra mile to make sure we had internet when we needed it. Their customer service is the best!

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Kyle Tansley
Reviews 1
2020-01-25 14:25

Burlington Telecom is the bees knees. The service ...

Burlington Telecom is the bees knees. The service is fast and we've had no connection issues that weren't a PEBKAC error on our end. They're also always friendly and helpful whenever we're checking out new apartments and calling in to ask about coverage.

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Deena Frankel
Reviews 1
2020-01-25 07:10

It has been so great to have a local company servi...

It has been so great to have a local company serving our telecom/internet/entertainment needs. Any time we have had an issue -- whether needing a new remote or the occasional technical blip -- the service has been outstanding. I telecommute several days a week, so fast, reliable connection is essent...

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Barbara Alsop
Reviews 1
2020-01-11 01:42

Although I had problems with the cable, I was gett...

Although I had problems with the cable, I was getting rid of it anyway and they were wonderful to deal with. Now with just internet, I am ecstatic beyond belief, having lived with Xfinity's terrible service for years where my router was used as a hot spot and I rarely had even 20mb of service. Now ...

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