Breville Please Help!
I spent $2000 on a Breville Oracle Espresso Machine a year ago and it has been sent back to them twice for repairs. The second time (last week) it was returned to me chipped, dented, scratched and stained. What used to be my pride and joy is now a eyesore in my kitchen.
I...
Breville Grind Control grind brew coffee maker is not an inexpensive machine. Suddenly it s throwing an error and Breville is unreachable. I ve called their support number every business day for the last 7 days and counting only to get stuck in an endless que. Opting for a call back fails to get any...
I purchased a Breville Tea Maker at Macy's, it stopped working after 8 months. Breville shipped me a new one, charged my credit card $123. I shipped/returned it to them August 11, 2017 Breville acknowledges receiving it. It is now August 28th and I continue to wait for the credit to my Visa credi...
Just bought a toaster-oven and have a problem. Having no luck in trying to get info.
Unfortunately Breville's support does not treat it's customer the way I would expect a high-end manufacturer should. When calling about a part I needed before the holidays they could, as the manufacturer find NO WAY to expedite the $3 part I need to make the $300 coffee maker useable for our in-tow...
Horrible DO NOT BUY A BREVILLE!
I purchased a 2000.00 machine that had all the problems others have listed they took it back for repairs and sent me a totally different machine RUSTED AND FILLED WITH SCRATCHED. I have emailed them two times no one answers or calls back. THIS IS NOT A HONEST COMPANY
Melissa at the front desk and Daniel Casares, were the most helpul guys ever. Your customer service, guys, over exceeded my expectations. I already loved the brand. Now I love it even more. I wish all companies had people like you and your culture for after sale customer service. Thanks so much.
I use to love the Breville Products. I have a Breville Microwave, a Breville Grill, a Breville Toaster Oven, and SEVERAL Breville Juice Fountain Elite Juicers. However, their customer service and un-ability to keep replacement parts in More
I love my Breviile.
but the customer service is not reachable.
My $3000 espresso machine is out of order now.
I ve been kept calling and left my number,
But still, the CS didn t call me back.
Disgusting Service!!!
Absolutely unprofessional, not customer oriented. Poor poor service! Agents know nothing and do nothing! Don t have any deal with them!
Order ( 493632)
I should have read all this review first before order. It s absolutely awful!!!
This is the scrappiest company ever I came in the morning at 8 a.m. I'm got out at 7 p.m.
Just got left on hold for over an hour and hung up. Trying to get my 4 month old espresso machine repaired. Terrible customer service! Take your money elsewhere.
UPDATE: February 16, 2021 and I am currently on another 1+ hour hold so far to speak to a product "specialist". These specialists don't h...
OK, not usually the type to write a review unless osmething amazing happens. Well in this case, it did with Brev Service and Support. I had an issue iwth my $1200+ machine. It was about 6 years old and I dont know why but thought it was still under warranty. Breville advised me it was not and gave m...
I have had the infuser for 5 months and for the past month I have been trying to get a replacement 2 cup dual wall filter. I have reached out to customer service multiple times via email and have gotten no response and my work schedule prohibits me from being able to call. I am so disappointed in t...
My espresso machine was under warranty but they wouldn t replace a part that didn t fit in the machine. To this day I have a disappointing coffee experience every morning because of Breville s truly terrible customer service. I will never buy from this company again, which is their loss because I m ...
We purchased a Double Boiler Espresso Machine. We LOVED it. It was such a treat to have such amazing coffee every morning. We cleaned it, took care of, exactly as directed. After about 1 1/2 years the DESCALE indicator would not go off, even after descaling with their product exactly on time as p...
Great products but customer service in US is terrible now. They simply do not care anymore. Corporate will lose sales, time to change management
Ordered a bakery mixer from the company on November 25. Would love to be leaving a review right now about how lovely it is, but instead here is this...
December 1st - Product says shipping label was printed, estimated date of arrival is 12/8.
December 11th - Still no mixer, check tracking to...
After 2 months of use, the light bulb goes out on my $400 BOV900.
I called Breville for Support to see if they warranty the bulb and save $10. Support had a wait time of 35 mins, so I do the call back option.
An hour later they call me. During the conversation, I find out the WHOLE OVEN has to be ...
Initial experience: 1 star. I've had great customer svc from Breville in the past & we love our 920XL espresso machine. BUT there's something wrong with it, I need help, and I CANNOT connect with their customer support. Called 866# at 11:15 a.m. & after 15 minutes on hold, opted to "press 1 for ...
Breville customer support is not even 1 star, it is non existiant.
Fro selling expensive small appliances, I was surpised and disapointed.
Will not reccomend to anyone!!
Terrible company terrible customer relations and service, promises one thing then takes your money and doesn't give you anything in return
DISGUSTING customer service.
Overall - money well wasted.
Not recommending.
Order placed and confirmed 04/11/2020. Payment was also confirmed on the same date. Have called multiple times and sent e-mails asking for shipping status and as of 06/12/2020 have received no reply. This is totally unacceptable. Order number is 00920909.
Quick to respond, thoughtful approach to resolve the issue and fair solution.
Our Crystal Clear kettle glass carafe started to come apart between the lid and glass rim, after years of use. We reached out to Breville, via phone, and were greeted by a capable customer service rep within minutes. ...
Very long and very poor customer service. If you want to return an item you have to wait 45-1hr on the phone. NO CHAT SERVICES!
We bought a -supposedly - good quality, more expensive than average, Breville FOUR-SLICE toaster, which failed after 2 years.
I called their local repair facility in Torrance, CA, which is only 15 MINUTES from our home. but they do not allow me to bring in the toaster for PREPAID repair! I had to ...
Is there even a way to give zero stars? This has been the worst customer service ever. I sent in my espresso machine for repair... they lose it but can't contact me to say its lost. It took me calling 5 times (not an exaggeration) to just get them to admit it was lost, then another few weeks to a...
Can t get a replacement Nutridisk cutter (Model: SP0010662) for my juicer since March2019. Called in and they said August!. Am I supposed to stop juicing? Am I supposed to buy another entire juicer just because they sont have parts? They said choose to be notified on their website when part co...
Absolutely fabulous customer service!!!! I highly recommend their products and will absolutely buy a Breville product again.