Like Karen, we discovered a latent defect in an item after a couple years - an expensive soap pump that falls apart when you try to refill it. Their support line brushed me off as out of warranty, and would not even bother to give me a manager or even take the reference number issued on the complain...
I have several faucets from this company. I spent thousands of dollars on their faucets.
Every 2 years the cartridges break and need to be replaced. The inner cartridges are awful quality. And now my faucet is leaking again and they don't want to send me a replacement cartridge which is probably ...
Purchased Brasstech very expensive Kitchen faucet and RO faucet. It had a life time warranty. The kitchen faucet has been replaced 3 times due to sprayer leaking. The RO faucet was replaced as well once. It is leaking again and they are saying they do not have a replacement to offer and the warr...
Too many bad reviews whats up I may not order bathroom fixtures crazy dont understand shaking my head !!!!!!
Ordered faucets,tub and shower units. The company does not have a flange that matches the shower arm making it difficult to install. You must drill an exact hole in tile and when you go to screw the arm into the wall it will scratch the marble. When questioning the technical support person the resp...
Great experience with this company. Everything was spot on. May have taken about 2 weeks longer yo get the product but was worth the wait.
Beware - all warranty replacements require you to purchase a new replacement through a local dealer; wait for shipment, send damaged unit back, wait for ever for credit to be issued... BAD CUSTOMER EXPERIENCE. For the extravagant price that both Ginger Bath and NewportBrass cost, replacement for ...
I purchased a kitchen faucet from the company and the spout is so short you can barely fit a pot to clean it. The handles are so small they fit only in the palm of my grandsons hand. Let the company know that this is not good at all. It's really bad. They said I can return it but have to pay a r...
On Thu, Oct 19, 2017 at 8:34 AM This is what I received from Newport Brass:
Item 1008/08W has an updated shipping date of 10/27.
No explanation of why, No sorry for the inconvenience nothing ,! Just a so called update. This should of been sent back on the Oct 11th when the production department...
I purchased a kitchen faucet which I love but over time there are defects that have appeared in the finish. There are lines and different spots on the pullout that do not come off. I get water spots which wipe off but these are not that. I called the customer tech and spoke to Kris. I sent him pictu...