Jackie Rivera

Review of Brasstech, inc.

On Thu, Oct 19, 2017 at 8:34 AM This is what I rec...

On Thu, Oct 19, 2017 at 8:34 AM This is what I received from Newport Brass:
Item 1008/08W has an updated shipping date of 10/27.

No explanation of why, No sorry for the inconvenience nothing ,! Just a so called update. This should of been sent back on the Oct 11th when the production department was lagging and knew they were not going to meet the projected Oct 16th date. It wasn't addressed until I lost my mind yesterday and demanded answers and then you came up with 2 different stories. Due to your lack of communication and customer service skills I now have a client that flew in from Seattle to their other home in Laguna Beach to have the finishing touches done on their home and I have no faucet today. Had you had the courtesy to contact our vendor back on the Oct 11th I wouldn't be in this embarrassing situation with my client . In addition to figuring out who will compensate them for their waste of time coming down here and not being able to finish the work done on their home. . COMMUNICATION GOES A LONG WAY. Their long lead time for all their custom faucets hold you prisoner to their timelines and don't care about yours. Horrible Customer Service