I would normally play at the sun coast.Very comfortable environment but.... Customer service it s awful. There s several employees that s been there for a while that are very professional helpful and nice and lives up to Boyd Gaming Standards.But...the new hires are rude and obnoxious from manageme...
Now serving moldy toast and bread.
Complained about the mold on my toast.
After I started the meal I noticed mold all over my toast.
Disgusting place I lost my appetite immediately..
Of course they did not comp the ticket.
eldorado policy is you have to notice your moldy toast right awa...
Not only did I go through the whole hiring process to be let go at the last second which is a waste of my time, but so did my husband. Waste of a company if you ask me. If you are being hired with this company, always, always, always have a plan B.
You, should pay better attention to detail and the way your food and beverage deals with problems at your Fremont hotel casino. They do not care at all about the customer.
I wanted to let your consumer public know that your files may be accessed and personal info my be unsafe . I had tried to contact the corporate web address and experienced some unusual glitches during the process. After I had entered my game card # and personal info. I do know that your corporation ...
Great way to treat out of town guest who eat at one of your buffets and is served food not fit for my dog. Very poor taste of the Fremont Hotel Casino. Shame on Adele for not fixing her problem. Her answer to my friend was "I went to check but they were already taking down the buffet and getting rea...
Suncoast Casino It's a shame one can not enjoy football season at the Sports bar/lounge area during the game. I was approached yesterday Jan. 1st 2017 by your 2 Security Officers between 2-3pm because of a complaint by 2 patrons in THE CASINO because I was being TOO LOUD???? Hmm I guess I should h...
Today I was harassed by a security guard named Mike at the Aliante. I was parked in my car on the fourth floor of the garage, waiting on some friends to go eat at the buffet when I noticed a white security truck parked angled in my direction. I didn t think much of it, but felt as if I was being wat...
My husband and I were at the cannery this evening for the weekly drawing, the problem started when we tried to swipe at the kiosk for the drawing. All but one of the kiosk were down we had to wait for quite a while. Then after we played all evening and spent about $400 it started again. Kiosk are do...
The male server in your lunch time Fremont St Hotel Buffet should leave his personal life at home instead of standing behind a seated guest who is eating the lunch buffet. We do not want to hear his personal life for 10 to 15 minutes while he is talking to another female server. Maybe that is why o...
I was staying at Fremont thursday 7/5/18 (boyd gaming) the food was the worst ive ever seen or tasted the workers cannot even work properly the lighting was poor,attitude was poor the wait in line was ridiculously poor this hotel will lose customers over food service...sooo i moved to California Ho...
Played Blackjack, tables and dealers were fine. Problem was parking. Free parking is some 3 to 4 blocks away, unless you are fine with Valet service. When I left, I had my ticket validated, but the computer system did not honor it and I was forced to pay $16 to stay at their hotel. Not sure I wi...
Covid 19 Shutdown of Casinos in Las Vegas was bad. Response to a guest after just getting open from A. Brown, a napoleon syndrome short man wearing a security uniform is the last thing Boyd Gaming needs. Epic move for a newly opened Casino to talk in the manor he does to guest. Bio hazard all by him...
Do yourself a favor and pick a Casino Group that wants your business. The Orleans has a rude little guy working security that gets down right out of control with his attitude when he talks to customers. Never coming back. We went to the palms where they know how to treat the guests.
Sun cust not a good casino customer service very bad specifically floor supervisor
Julie flick is very rude and does not like kids. Anytime the kids were enjoying themselves she went out of her way to make sure that they had NO FUN! Very rude. She thinks she is a head manager. She is in charge of life guards that is it. We will never be back to the orleans