BCF is insanely terrible at filling prescriptions. Every time-and I sincerely mean every time- that I attempt to fill a prescription, it requires a minimum of 3 phone calls. Each time I contact an employee, it is a new experience with a new set of rules. I've now resorted to beginning each phone cal...
The hands down suck donkey dick at every opportunity
Every time I call I get a HUMAN! That is unheard of nowadays! My pharmacist told me that they all love dealing with Benecard because they never get the run around other places give them. Thanks for the great service! Highly recommended!!!
I've had nothing but great experiences using my prescription benefits. Very responsive and always willing to help if I have an issue.
Paperwork trail is always a problem. Several times I have had to miss my medication date by several days. Very aggravating!
The BeneCard call center was extremely helpful when I was at the Pharmacy without my insurance card. They provided me the information I needed quickly. The best part is the call center is open 24 hours! I appreciate you being there for me when I needed you.
Great customer service! They are open 24 hours and on holidays and I can always talking to a live person and not an automated service. They make me feel like they care and aren t trying to rush me off the phone. The mail order is also very easy to use and quick.
Benecard makes filling and refilling my prescriptions very convenient and helpful. The reminder calls are a huge help too. Thanks BeneCard.
My employer switched to this god awful company on July 1st. I immediately contacted all of my physicians (in the middle of a pandemic mind you) and they submitted my medications to this new company. Two of my long term prescriptions were denied coverage. Both were covered by my previous benefits com...
BeneCard truly puts patient and client interests at the center of everything that they do! Fantastic company!
TERRIBLE COMPANY!!! My wife is diabetic and pregnant and they have caused so much trouble constantly denying medications and requiring paperwork from doctors that takes 5 days to even review. We end up paying out of pocket for much needed medications. We have considered getting a lawyer at this poin...
Everyone is always so friendly and full of knowledge. They literally put their members always first. They take their time to explain my benefits and listen to any questions or concerns I may have. A great company all around.
As someone that is very health conscious it is important to me that I have the best service possible when it comes to prescription medication. The best service is exactly what I get when dealing with Benecard PBF. It is refreshing dealing with a company that truly wants the best for each and ever...
Just switched to Benecard from prior specialty pharmacy. The service is so personal vs talking to a computer. The pharmacist was very kind and helpful and made reordering my medication so easy. Highly recommend
Every time I call in with questions I received 5 star treatment and resolution! Thank you BeneCard!
Beware of the reviews you read. Many are from employees that were solicited by management to write reviews. This is not a place to work for if you are not a yes person and not a family like atmosphere. The pharmacy staff are awesome that is the only good thing I can say.
Always amazing service. They follow up and help resolve all questions timely and efficiently.
I have just started using Benecard for my specialty medication. I have had amazing service from the Drug Assistance Program. I found them to be very helpful and she noticed I wasn't in the right section and fixed everything for me. I have appreciated when I order my Med that they can tell me exact...
They are great getting my regular prescription to me on time for my regular doses.
Not even what it says it is its not a 24 hour pharmacy
Unfortunately we have to use Benecard as our mail order Pharmacy. We are diabetics and never know if we'll be able to get our medicine on time or even get it!! One star isn't even good enough.
I find you website hard to use, you should click on each family member and see only there scripts not everyones in your family. Express scripts web site much easier to use.
Everyone is so kind, whether on the phone or in person.
They will make you work for your prescriptions. Every time my dr writes a prescription it has to go through clinical review One medication was for seizures. I asked why do I have to wait 3-5 business days to get this filled? It needs to go through clinical review And so I ask what that means. I...
Wonderful people to deal with. Never an issue with my prescriptions. Exceptional service! Keep up the great work!
BeneCard cares about their members. My medications are always on time and I never have any issues. Their communication is open and they will help you as best as they can.
I've been on the same medication for 33 years. My Doctor raised my dose by 10mg and you would think I needed a Secret Service clearance! Do they not want to pay their member's benefits? Then they make the medication "mail order only" with NO automated refill service, so now I can't go pick up my med...
BeneCard has been my PBM for the past 3 years, and I have not had unpleasant experience so far. From handling all of the Prior Authorizations, having nurse consults to make sure I know how to administer medications I was using, to dispensing and delivering medications in a timely manner. Member por...
Always amazing customer service and medication arrive timely. Highly recommend to everyone. They always inform me of potential safety issues to make sure I use my medications safely.
Best customer service across the board! This is literally the ONLY pharmacy I trust to fill my medication!
I've worked with a number of specialty pharmacies and prescription benefits coordinators over the years and Benecard PBF is consistently an example how much and how terribly our healthcare system can fail patients.
The phone reps are largely very nice. Scheduling standard refilled shipments is ea...
Not sure why this is showing under my mom s name. My name is Marianne Wolfe. If I could give BeneCard zero stars I would. They have been a problem since I received their insurance a couple years ago and are a head ache for the doctors I am under the care of. They keep providers on hold for pre autho...
I feel like Benecard cares about me! I am always able to speak to a live person who takes the time to answer my questions and assist me. Very polite, very professional and very helpful. I appreciate great customer service so I took the time to write a few words to express my satisfaction!
I've never been there, but the mail order is pretty good. In fact the next day delivery is excellent. I've sent it to my home and to work also with no issues. The only issue I have is that you can't order refills a little bit earlier. It would help especially if your going out of town on vacation.
I held a bit of Skepticism when we first started using Benecard for our prescriptions. I was wrong and I can admit that now. They have been nothing but professional since the beginning. This company knows what they are doing. Highly recommended!
Very pleased that a company like Benecard PBF has my best interest in mind when it comes to reviewing my medications to make sure they are safe and effective for my condition. This is one less thing for me to worry about. They are very timely in taking care of any clinical reviews that need comple...
My experience from day 1 has been great! Training is thorough, the company invests in their employees, clearly communicates the mantra & mission, and welcomes you to the team! Hands down, this is the best workplace culture I have experienced. They are collaborative, transparent, give back to the emp...
I was having some difficulties with Benecard PBF and one of the associates just called and the associate there straightened everything out (her name was Robyn) and it seems it was a prescription shortage in the amount the doctor wrote for the "year". Thank you Robyn for helping the situation and tel...
I don't have to worry about running out of my med, they call me two weeks ahead of time, so I have my refill before I need it. Thanks Benecard.
Been a member since the beginning of 2018 and what a smooth transition! The staff has always been extremely helpful, polite, and I've even gotten my medications early !
I've been a member with Benecard for over a year and it has awesome. They are open 24/7 so if you ever need help or have questions, you can call, no matter the time. From personal experience with other mail order pharmacies, I can say that Benecard is by far the greatest one. They always put their m...
Benecard has provided me and my family with prompt service for our mail order prescriptions. They are easy to get a hold of and knowledgeable about our medications.