We are fully renovating our master bathroom. Patrycja Jelen aka PJ, has been incredibly helpful through out the entire process. She has gone above and beyond in working with us to find the shower and sink hardware that was going to fit our needs. She s taken the time to quote multiple different show...
I went in to order a small part for my bathroom from a brand they carry. I got a feeling I was wasting their time. Customer service was not just rude but very condescending. I guess they only help customers who spend a lot of money there
What is with companies saying they are all about the customer, yet not so much. If I call in at 4:10pm to place an order and you close at 4:30pm, why is no one available to help. I get the girl answering the phone over and over and she keeps transferring me to the plumbing counter but it seems as th...
Excellent customer service. Bill Firestone is the greatest. Thanks to Louie in shipping/receiving as well. Beautiful showroom.
Experienced, knowledgeable staff who are willing to spend a bit of time answering questions and offering expert advice.
It was my first time at Banner plumbing. The people there could not have been any nicer or any more helpful. I am undertaking a pretty extensive project at my house and my plumber sent me there with a list of stuff to purchase. Jason Veguilla was the sales person who took care of me. I will be recei...
Just starting on a bathroom remodel. Walked in "cold" not knowing what to expect at Banner. Little overwhelming at first, but Brian stepped in and couldn't have been more helpful, friendly, patient, knowledgeable... Look forward to working with him.
Went in for faucet part and was out in 10 min.
Very helpful in service.
Everyone is nowledgeable and helpful. They also maintain a good stock.
excellent quality, product knowledge, over the top showroom,quality service front to back and agressive pricing.wish i new you existed years ago.
Friendly, professional, well stocked, delivery on a dime if needed
Fabulous place - wish we had found it several years ago when we renovated our kitchen. Extremely customer focused, helpful and awesome selection.
Very friendly helpful staff with good attitude and clean place to get ur supplies that they got there
Waste of time, open to the public but the parts counter don't really want to help unless you're a contractor
This is by far the Best Company for Plumbing and Bath Supplies, they also have the most impressive showroom I have ever seen! I highly recommend Banner to anyone looking to remodel there bathrooms or any contractor looking for a supplier A++++
BEST PLACE TO GET ALL YOUR PLUMBING DEPARTMENT PARTS ETC.SUPPER FRIENDLY CUSTOMER SERVICE.THANK YOU SO MUCH FOR MY PART'S. FATHER'S DAY
Brought a customer over on Saturday, turns out they are not open for business. No explanations on the door or website or voice mail greeting!!!
Screw you Banner
The Banner team is incredible! I renovated three bathrooms in my home all at the same time -- an overwhelming project, as you can imagine.
With the help of a very supportive designer, Patrycja Jelen, this project was not only manageable, but it ended up being an enjoyable experience. PJ is highly ...
One of the best showrooms on the North side of Chicago. Tons of displays to inspire your design ideas.
They got whatever you looking for, I have been coming to this place for years and always Customer service is great the best
Michelle Henderson was super helpful and had my best interest at heart. She showed me vanities and bath fixtures in my style, but found ways to get what I wanted while still being cost conscious. I highly recommend calling or emailing her first to make an appt as they have a lot of people coming t...
he was the best he was able to get me the parts I needed
Great place. I shop there a lot. Good selection of plumbing fixtures from toilets to kitchen faucets, everything thing you need. And very helpful staff.
Gene Hara and Marcus Voltz thank you for standing behind the products you sell! We had a defective product and you came to the rescue! I had many weeks of frustration and getting absolutely no where with the manufacturer and within 2 hours after talking to Gene Hara I had no issues. Marcus handled m...
I needed components for my outdated kitchen cabinets. Forrest at Banner Plumbing was not only very knowledgeable, he understood what I needed and went far above to solve my problem. He is the kind of person all businesses should have on their staff.
Mette Bowen
Wish could rate this place and my sales associate a million stars because they deserved all of them. Talk about patience and experience Eduardo Saucedo truly makes this very stressful process extremely fun and exciting. Having someone that really cares means everything. Can't wait to post pictures w...
Great personal service. Did not have the toilet that I wanted to check. All other items were in their showroom.