Auto Santerno Srl

Dealership with very courteous and kind staff, both in the sales department and in the workshop

Toyota dealership. Good service, good reception. You can not contact, practically a take or leave.

Slow service workshop and high prices.
Tire change 65 and 1 hour waiting time.
20 euros for sterilization not previously budgeted but presented only at the time of payment.

Friendly and very welcoming staff if you buy a toyota go to them!

Evaluation with 3 stars because they have listened to me for the coupon. And the yaris navigator is not that great ...

Autosanterno is the Toyota dealership of Imola. The exhibition of new cars is quite large, the waiting time is not excessive, the prices are a bit expensive but I see that even in other dealerships than others they are.

I had a great time, excellent reception and availability. The staff are friendly and very knowledgeable. A truly excellent dealership in all respects. In many places to try a car you have to book, here they made it try immediately, and they did well, because we bought. Really highly recommended.

Excellent choice of both new and used vehicles. Fantastic and very helpful staff.

Absolutely shameful as a customer must be made fun of for 3 months .... the sales department always finds excuses and always postpones appointments I don't even answer, little professionalism and above all little availability on the part of the seller Valentina.

They do not value the customer at all. As long as we talk about money they are happy with 32-tooth smiles. As soon as you bought, truly shameful customer service. Absolutely to avoid, experiences to make you tear your hair with staff interested only in the money in their pocket. Especially Ms. Valentina, you can't speak quietly that gets nervous and treats you like a rag. It's practically like he wants to kick you out, intolerant of people. I'm really sorry for them, because it's a wonderful dealership. Too bad a lot for the unprofessional owners and they think only and exclusively of their money in their pockets not following what has been agreed with the customer and written on the contract.
If you have to buy a car here, rather you are left without. They will make you suffer after the signed contract. And unfortunately I'm not the only one to say it ...

Coupon at reasonable prices, excellent organization, appointment and work on schedule

Very positive experience, I am buying for a c-hr and I found a professional and kind environment.

A lot of seriousness and professionalism I'm happy.

Non-professional owner seller. Irritating. Not precise. Grumpy.This occurred in our shopping experience. To test cars we first had to make the contract otherwise it would cost him the disinfection. We went to the appointment set for the test of the car and it was not loaded so the doors did not open.I am not talking about dry and grumpy messages with bullies

Very helpful and courteous even in evident case of false alarms of a flare!

It is the second car I buy in this dealership, they are quite efficient and professional in the workshop. From what I have seen it has a good car sales round and it also has a good assortment of used cars. Like all dealerships, in the workshop the prices are a little higher than in private garages.

Bad ... -More than a month to do testing even though they expressly told me a maximum of one week -I found myself with the LPG running for 3 days (forgotten turned on by those who had done it) without testing. - they say that for testing it takes an hour - an hour and a half, when I introduce myself they tell me that AT LEAST 2 hours it takes. The prices are a bit high. For me they are not professional.

All beautiful and 32-tooth smiles ... until payment.
After a shameless tease!
They have never seen me again (nor will they ever see me again)!

Truly excellent dealership, Stefano Mignardi is a very good seller. Go to him and say that I sent you! ;-)

One afternoon before Christmas, as soon as we entered, Mr. Luca Baroncini came to meet us, holding out his hand with a cordial and welcoming attitude.
The car of our interest, a Vitara S, was right there displayed.
Mr. Luca Baroncini gave us all the requested explanations with competence and courtesy, and made me try the car right away, understanding, "on the fly", that I was serious about buying.
What a glance! This must have a salesperson!
We left with the signed contract, deposit paid and agreements to collect the car in January.
Yesterday afternoon, after patiently explaining all the devices and accessories of this car, and there are many, and having used the priceless courtesy of providing me with an ashtray, not provided for in the set-up, we withdrew my beautiful Vitara.
We will meet again for the punctual coupons, very gladly.

I did not buy my Toyota Rav 4 in this dealership, but nevertheless I do the service in their workshop. The head of the shop is called Luca and he is also a young boy who is very attentive to customer needs ...
Before making any intervention, you create a quote so you always have the expense you are going to bear under control.
Personally, I always found myself well both economically and in terms of maintenance.
I think I will continue to buy Toyota just for the after sales service it provides.
Good and very serious ... congratulations.

Beautiful dealership but I have had the misfortune to encounter the worst seller of that day, he came in with his wife and son persuaded to come out with a signed contract for the purchase of a car, but to my surprise I was treated in the worst way as a beggar without a penny in his pocket, he did not even make me sit ended all standing within three minutes, it seemed to me there were no cars to sell, I was very bad, over all I had not even talked about a possible budget, then in a nutshell a shameful scene, I left before saying or doing things I would regret ...

Bad staff who manages the commercial and bad management of Mrs. Valentina very arrogant person

Toyota dealer. Excellent new and used car service. Test driver and excellent reception. Leasing and financial advice service. Waiting to be recalled. They did not call back and were lost for a few euros.

I bought the new car here because I was welcomed and assisted with courtesy and availability.

Very bad experience, a dealer who is incompetent to say the least, I don't publish the surname for correctness, but I bought L auto practically alone!
I was absolutely not followed, and I had to make a thousand phone calls to see if the files went ahead.
Even the unclear contract, he told me a price to find another one!
I would definitely not recommend it to anyone!
I bought the car out of necessity, but the dealer was bad because when I retired I The car has not been explained but it gave me the keys and that's it!

Professionalism in sales and in the workshop department. The top for me for 3 years and if I come from Rimini to be followed by them it means that they deserve

I am very disappointed. I took the car to redo the key. When I loaded it on the wagon, there was ... I go home .. and I no longer find a very special bottle opener that was given to me on vacation .. we rely on them, and someone pocketed foreign things (shameful !!!) really unreliable .. not to mention that in half an hour before going to get the car, they changed my price 3 times ..

Well ... I bought the car. a Toyota RAV 4 hybrid latest model. a show

Fast and optimal car service
Staff available and prepared

5 stars for 20 years of INVOICES, rare event, 3 stars for professionalism

Maybe on the new they are better but on the used they have many shortcomings ....... to say the least

Good dealership in Imola

Staff available

I went for a Yaris call. Booked and made on schedule. Excellent service and impeccable assistance

Courtesy and helpfulness, they seemed very serious and reliable.

Valentina is rude, overbearing, presumptuous. To every request, she replied: this is my home! ". She denies the evidence and does not respect what was agreed. Before the purchase, she is affectionate and nice. Then, she doesn't even consider you. Same experience also with the family and some employees Avoid this dealership, rather go on foot They have four dealers: Imola, Lugo, Ravenna and Bologna Watch out! A tip: in Cesena cars are cheaper and much more reliable.

Nice, cute, preset with no kind of margin on discounts, promo belline, explanations not too clear from the commercial, a little 'ambiguous by the gentleman who made us do the test drive, let's do the practices for a funding and it always came out a new one despite we had been clear right away ... in the end we bought a Volkswagen from another part in the space of a day against 1 month of attempts at this Toyota dealer

Not very clear in the communication of the list of jobs (cutting) and costs. With 2 cars purchased (mine and that of my father in law) within a year I expected a different treatment. Too bad I will treasure it.