I am very disappointed. I took the car to redo the...

I am very disappointed. I took the car to redo the key. When I loaded it on the wagon, there was ... I go home .. and I no longer find a very special bottle opener that was given to me on vacation .. we rely on them, and someone pocketed foreign things (shameful !!!) really unreliable .. not to mention that in half an hour before going to get the car, they changed my price 3 times ..