They do not answer, they take into account the emails if sent by the customer. You must write to your reference consultant (whose existence I get to know by telephone) who patiently and kindly acts as a link to the company for my communications such as correcting / modifying personal data and contac...
A lot of competence and courtesy are elements to be given great weight when it comes to entrusting your own safety to insurance companies. I have always appreciated these qualities in the relationships that have existed for over 10 years