Absolutely horrible company. I was $10 overdue on my bill for 3 weeks and they cut my water. I paid within an hour. I'm going on day 3 with no water. Just called and they said they couldn't do anything. Kids in the house. Toilet can't flush. Horrible company.
Placed a new fire hydrant on my front lawn. My property map doesn't show easement. Called to see if they can place it closer to the road or 50 feet away at the corner they told me "no" and to put a bush next to it. Called the city, and they said it's not on them, it's all Artesian. I want to know ho...
Very disappointing with there water quality over the past four years my ppm increased from 130 to 320
If I could give them a Zero I would! So in order to start my service, I pay these people a $200 deposit which I've never had to pay any other utility company a deposit all my life, and provide them with a copy of my lease. Paid all of my bills on time as we've only had service for 6 months and abo...
Horrible company. I was a customer already for a number of years when I signed up for their electronic billing. They somehow got my email address wrong. So rather than calling or sending me something in the mail (I'm pretty sure they know where I live), they apparently sent a message to the email ad...
Poor service, service used to be great.. something has changed. Upgrading your meter will feel like a Russian soup kitchen back in the 80s.
I am a good customer, have lived here for 22 + years without a late payment. I came home yesterday to find my service turned off. I did not receive an email or a bill actually nor did I receive any type of communication regarding the shutoff. I own missing the payment, I guess, since I have been...
The stated business hours are not true.
The employees I have spoken with are rude and professional.
If I didn t literally rely on water to survive, I would not do business with this company.
If I could give 0 stars I would! This company is the biggest joke and biggest scam artists I've ever dealt with! Had my water shut off, no statements, notices, nothing! I signed up for ebill and auto pay, they have no record of it even though I did it on the phone with a representative. I have a 2 y...
THIS COMPANY IS THE WORST!!! WE HAVE NEVER MISSED A PAYMENT, CAME HOME TODAY AND THEY SHUT OUR WATER OFF BECAUSE THEY DIDNT GET IN TO UPDATE THE METER!!! IS THIS EVEN LEGAL!!! WE CANT EVEN FLUSH THE TOILET!!! CURSE THIS COMPANY!! I HOPE THEY GO OUT OF BUSINESS AND GET TAKEN OVER BY A REAL COMPAN...
THE ABSOLUTE WORST COMPANY IN DELAWARE. Came home from out of town to my water being shut off while I supposed to be enrolled in autopay. I haven t gotten any calls, emails, OR mail. When I looked online they never took out a penny! I tried to pay it online right then and there and they put a restri...
Water is pretty nasty in Hockessin. Not sure why they think this is clean. They charge a water improvement fee and don't improve anything.
I LOVE HOW ARTESIAN WATER COMPANY CAN JUST GO ABOUT CHANGING SOMEONES ADDRESS WITHOUT THEM KNOWING.
ARTESIAN IS THE WORSE BUSINESS IN DELAWARE! I am considering moving from my area just to find another water company. Sad, I wish I have another alternative so I don t have to move.Having to deal with misinformation, incompetence, and antiquated technology sucks.
Some damn good aqua... only God himself could provide better water!!
Artesian is so bad ! They treat there customers badly and are just tyrannical because they are the only supplier around. PS they suck!!!!!!!
This place never sent us a bill and cause we paid one day late they turn the water off. We called and they said they had no policy for shutting water off. I have a baby that needs the water for formula and they didn't care even when we paid on the spot from finding out it was late. They said they ...