Mrs. Btrip

Review of Artesian water

If I could give them a Zero I would! So in order ...

If I could give them a Zero I would! So in order to start my service, I pay these people a $200 deposit which I've never had to pay any other utility company a deposit all my life, and provide them with a copy of my lease. Paid all of my bills on time as we've only had service for 6 months and about to move next month. Call them to ask when I can expect to receive a refund once we move and they then explain to me that the landlord has to contact them in order to confirm you actually moved and in order to receive whatever is left of your original balance after your final bill. I then asked why does the landlord have to get involved if I provide them with a copy of my new lease as well as all of my legal documents showing my new address. The answer I got was because of what other people did in the past, this is their new policy. I think that is ridiculous their policies need to be rewritten!