Allianz Zagreb d.d.

I am very pleased with the employees in Allianz with everyone I contacted in Heinzel regarding the damage claim, as well as with Mrs. Novosel, whom I have assured myself! Fast are expeditious and very correct!

Personally, I will terminate all insurances in this insurance, because this is not an insurance company,
already ....
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All ok, got the damage, staff kind ... for every recommendation

Friendly employees deal with the queries of parties very quickly and efficiently

One counter for everyone, so it's normal to wait a couple of hours to report damage.

Extremely unprofessional and unfriendly! Our building is secured through them. Three months ago, there was a burst pipe on the floor above me and a claim for insurance was filed. It s been a month since the application was submitted to the contact by the appraiser and that s because we were constantly calling and sending emails to go out on the field so we could repair the huge damage that had occurred. The appraiser went out into the field and then for the next month and a half we could get absolutely no information about the case! When I call them they don't have and can't give any information and they don't answer emails! Three months have passed and we are still waiting for their sublime answer !! Terribly ugly and unprofessional !! Definitely the kind of insurer that is wonderful when it comes to taking money, but when it needs to be given it is not on the map !!

Got my first car insurance there and thier services was amazing

Nekorektna, nepouzdana tvrtka, ni sjena onoga to su nekad bili i kako se reklamiraju.
Ako vam se dogodi nezgoda u kojoj osoba koja vam je nanijela tetu ima Allianz policu u problemu ste, obavezno zovite policiju, inzistirajte da naprave uvi aj i tra ite svjedoka. Allianz ne uva ava popunjeno Europsko izvje e ve samo izjavu svog osiguranika koji mo e lagati i naknadno re i da nije kriv, a tada vama naknadu tete sigurno odbiju.
Bez obzira na visinu tete vrlo vjerojatno ete ako imate posla s njima morati sudskim putem tra iti svoje pravo.

People inside would help with any questions about insurance, especially about combining multiple car insurance policy into one big for a big family with lot of cars. Also their policy about insurance is great.

horror, no one answers to phone calls for damage, and no email to send to,

After a long time ago I went to the second step. You could have broader hands as far as roadside assistance is concerned. And for motorcycles they do not even have the assistance.
You should better follow the customer's desires.

Avoid! There was a contracted shelters protection scheme, but in the pursuit of reimbursement and tugging fees. The only option is a private lawsuit.

Thieves do not pay for damage, but they get rid of small letters and nonsense

After writing dissatisfaction about the payment of the claim and the request for termination of the contract (2017 and 2018), Allianz made me through the law firm. For a couple of months the execution will be charged and I can only write here and give a recommendation not to enter into contracts with Alliaz. The reason for the termination of the contract is the amount of repair of the roof damaged in stormy weather 1.ooo KN

Because of the disgraceful policy of your home, we will never again provide you with a car. Because of the non-existent debt for the Kasko insurance of 280 kn, you have sent us a NOTICE BEFORE THE COURT BY THE TRAVELING OFFICE, which charged us another 130 kunas of expenses. We have evidences of payment, I believe that the situation will clear up tomorrow, but NEVER want to have more work with a house that is not a policy to send us a warning directly or call us and inform us about the alleged debt, but our data (as unproblematic long-term clients) a law office, which then threatens us with persecution. Poor in the present, when most insurance companies are aware of the importance of each client.

The kindest staff out of all the insurance companies.

They are overwhelmed and too busy on the parties being switched. They are in order to do this ..

Worst insurance ever! Assessors say one over the phone reason and when it needs to be confirmed in writing they do not want to reply to the email! Everything they tell you about the damage assessment or a subsequent reconnaissance, you ask exclusively via e-mail to confirm !! In case you have damage through comprehensive insurance, ask them to do it on the spot !! They procrastinate with the payment for as long as they can.

Radno vrijeme od 08.h pa nebih rekao
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Polite staff, ready to help and explain.
Quick review.

Disaster, estimation on their chest requires 14 days ...

Typical insurance company, they will use every opportunity, every small print to reject damage claim.