Allbrands.com

I ordered a sewing cabinet insert and live it! Fit...

I ordered a sewing cabinet insert and live it! Fits amazing! Thank you!!!!

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I have been wanting to learn ruler work She made i...

I have been wanting to learn ruler work She made it looks so simple..

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Very good song machines and other devices to help ...

Very good song machines and other devices to help hobbiest do what they need to do in clothing and fabric type Projects.

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Took the Embroidery 101 class today. Really enjoye...

Took the Embroidery 101 class today. Really enjoyed it. Helen is an excellent instructor. Can t wait to take more classes. She is so helpful, knowledgeable and patient. Thank you for a wonderful experience.

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I took the Embilliance Essentials A to Z class and...

I took the Embilliance Essentials A to Z class and the Alpha Tricks class taught by Helen Kelly-Coco!
I was so pleased with how organized and thorough Helen was going over every aspect of each program.
She answered all my questions and let me make the moves on my computer to really "get" it.
Than...

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I am a long time customer here and am always pleas...

I am a long time customer here and am always pleased with the store, the personnel and the quality of the merchandise. I recently made a large software purchase and Leigh the store manager went above and beyond to make sure I bought the right version for my use. She patiently answered all my questio...

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An altogether good shopping experience. A very go...

An altogether good shopping experience. A very good price, pleasant phone salesperson and remarkably fast cross--country delivery.

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It was my first time visiting AllBrands in Baton R...

It was my first time visiting AllBrands in Baton Rouge, La. I couldn't have had a better experience in trying to find the right embroidery machine that suited my needs as a beginner. Leigh took her time in demonstrating and explaining the machine that I was interested in. Excellent customer serv...

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I attended the She Shed online event and it was so...

I attended the She Shed online event and it was somewhat interesting. I have been embroidering for a long time so I don't always hear something new that I didn't already know. The She Shed embroidery they gave us was cute. They did do a lot of pushing products however. I also attended the Westalee ...

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Love this store and all the people that work there...

Love this store and all the people that work there. They have been very helpful and most important - patient with helping me make a decision on my purchase. They have gone out of their way in finding what I wanted. I have told all my friends about them and where they are located. I live 2 1/2 hours ...

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WORST. CUSTOMER. SERVICE. EVER. I do not usually ...

WORST. CUSTOMER. SERVICE. EVER. I do not usually write reviews unless positive, but the service I have received from the staff, other than the amazing service tech, warrents an warning to others planning to invest their money in the sizeable amount I did. The prior review stated the possibility of...

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I placed an order on Thursday 7/30 asked if the pr...

I placed an order on Thursday 7/30 asked if the product was in stock. I was told the product was available in the warehouse ready to ship. I proceeded with my order and paid for 2 day shipping. I was advised that I would receive order on Monday 8/3. After not receiving an email tracking information ...

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Called and purchased a machine. When I found out t...

Called and purchased a machine. When I found out that it had been backordered, I cancelled. I cancelled because I got the run around on an expected delivery date. I had to call and request a refund (to my ORDER NUMBER: 2389991) three times. Once Heather sent the refund, she omitted the taxes. Now, I...

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Placed online order to ship to CA last Sunday. Got...

Placed online order to ship to CA last Sunday. Got confirmation email same day, theyvsay all orders ship within a day. Checked every day until Wednesday, the status was " ordered recieved by warehouse". I have no idea when its shipping or on backorder. At least send send an update.

So I send emai...

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I enjoy the selection of items found in the store,...

I enjoy the selection of items found in the store, the staff is very helpful and very knowledgeable. Thanks for being there and offering a service that is difficult to find these days!

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I love this place. Staff is always friendly and ea...

I love this place. Staff is always friendly and eager to help and give advice. They have everything I need for my small embroidery business, and I can call ahead for them to put items aside for me when I m in a hurry.

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While a lot of the presentation was highlighting i...

While a lot of the presentation was highlighting items that DIME sells they did impart good information. For instance I had never heard of aa "Nap Blocker" stitch and I don't have a Brother machine, but I think I found the comparable thing on my Babylock. They also gave hints about working on r...

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Very friendly service. Really professional. And th...

Very friendly service. Really professional. And they all know their stuff

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I was looking for help with smocking and was told ...

I was looking for help with smocking and was told to try Allbrands. The staff was very helpful even to the point of pleating a piece of material for me to practice smocking free of charge. Karen offered to help me with the practice piece as well. Leigh directed me to some helpful instructional b...

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Quick turn around on online orders. I appreciate ...

Quick turn around on online orders. I appreciate your fast service. You are close enough for me to come by in 2020.

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Good service. Quick to get our sewing machine repa...

Good service. Quick to get our sewing machine repaired.

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Friendly service every time I visit. I love their ...

Friendly service every time I visit. I love their unique selection of fabrics! Their fabrics are very different from other craft stores.

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Thanks for the help Leigh

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Always helpful and friendly staff.

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How do you get the Baton Rouge store on the phone?

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Customer service was horrible. The 2 ladies did n...

Customer service was horrible. The 2 ladies did not help me at all. When I got one ladies attention she was so rude and acted like I was bothering her. I have spent around $30,000 in this store and thought they would have help me more!! This happened on Monday, February 22, 2016 at 4 pm.

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Took the embrillance class today by Helen Coco, it...

Took the embrillance class today by Helen Coco, it was an amazing class and learned lots. The ladies in the store Mrs. Leigh and Mrs.Karen are always so helpful and knowledgeable, it makes shopping a breeze. Thank y'all for always having patience with me.

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i ordered a steam iron on 3/17 at 10 am and paid f...

i ordered a steam iron on 3/17 at 10 am and paid for it to be shipped 3 day, should have arrived on the 19th. I received on the 23rd. I called customer service and all they could do was argue with me about how fast it got to me. unacceptable very poor customer service!! i will find another place to ...

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I have never been to the store, but online, I have...

I have never been to the store, but online, I have had no problems with ordering. I loved it during the DIME She Shed Event. Hope to see more. My internet kept going off and youtube kept saying it could not show the program, but it would come back on every once in awhile and I would try to catch u...

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I've never been to any of the stores except for Ho...

I've never been to any of the stores except for Houston, which is one of my favorite places to be, thanks to @Margie Coxie and her team. What I do know is that AllBrands has been amazing in its response to the pandemic -- virtual events with the same high energy, great specials and give-aways that ...

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Great selection for sewing supplies and fabrics. ...

Great selection for sewing supplies and fabrics. I don't have to hunt around a large store like Joann to find what I need. Allbrand's selection is focused and extensive. The staff is friendly and more helpful than any other retail store as well.

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Nice place to shop, but in store help isn't much s...

Nice place to shop, but in store help isn't much supported while shopping, over all it's a okay place

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Very honest, polite and helpful...and this was on ...

Very honest, polite and helpful...and this was on the telephone!

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I visited as a newbie to sewing in need of a speci...

I visited as a newbie to sewing in need of a specialized foot for my sewing machine. I called ahead to find out if they had it, confirmed it was in stock, and headed over. The manager and salesperson were very helpful, showed me a few tricks and offered help if I needed walking through how to instal...

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I have read some of the negative reviews but thoug...

I have read some of the negative reviews but thought I would relate my positive experience. I understand there has been a recent change in the store manager. Don't know if that has made the difference but I found the staff to be helpful and knowledgeable. Our quilt guild met there recently-April ...

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Bought a new Carriage for my Quilting Machine at t...

Bought a new Carriage for my Quilting Machine at this site. It was $50 dollars less than any other site. I also Ordered A Laser Stylus. The Carriage came but the Laser did not. Their customer service made it right very quickly. The Manufacturer of them item was at fault for not including it in ...

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