WORST. CUSTOMER. SERVICE. EVER. I do not usually ...

WORST. CUSTOMER. SERVICE. EVER. I do not usually write reviews unless positive, but the service I have received from the staff, other than the amazing service tech, warrents an warning to others planning to invest their money in the sizeable amount I did. The prior review stated the possibility of owner change and I am not sure about that, but what I am sure of is that I know exactly the saleslady she is speaking of and unfortunately she is still there. No, they do not acknowledge you when you walk in and are extremely bothered by having to actually do their job. I have come across two ladies in there that are really helpful, but find that said person always interrupts our conversations and talks over them. I purchased a $7000.00 machine from them and from the get go it has been a hassle to work with them. I was supposed to receive an accessory as part of my deal and they called and told me the accessory was no longer available and they were not in anyway going to compensate me for it. I contacted the C.E.O. of the Brother who was appaled by the fact that this occured. She told me that in fact the accessory was still being made and did not understand why I had not received it. They tried to work with them to no avail. I just gave up. The only time I ever step foot in the store is if I have an issue with my machine and I work with the tech only (who is wonderful). I can order all of the cute fabrics and products that they carry online or I try to get what I can at Hancocks. I think it is very sad that this is our only option for certain machines in the area. Hopefully, new owner or old,will take these reviews into consideration and realize that the feeling customers get from your staff is driving business away.