Mena Robertson
What reviewers say about Aflac
Customer feedback is mixed: the positive reviewers highlight Aflac as a great place to work and a notable Columbus landmark, while the critical reviewers describe denied claims, policy terminations without notice, and poor customer service.
What does Aflac do?
Aflac provides supplemental insurance designed to help cover out-of-pocket expenses that major medical insurance does not pay for.
What are the most common complaints about Aflac?
Based on the critical reviewers, the most common complaints involve claims being denied, delayed, or never paid, along with poor customer service and excessive wait times when filing claims.
AI-generated from reviews on this page. Verify anything important with the company directly.
Twilla Talk
They have done it
Closed the Wynnton rd intrance 4 good. I'm surprised it took this long. Headquarters of any company this size should be protected.
Debbie Connell
Travis Feagins
Bertha Dixon
Christopher Clem
Mike Simms
Terrible customer service. Excessive wait times on phone, often over 1 hour. Long delays in claims processing. You purchase disability insurance to help pay bills when off work due to injury or illness but it is useless when it takes so long to get your money. I recommend another disability insurance company as Aflac is the worst experience I've had in many years.
If you read all of the Google reviews you will notice that Aflac employees give it good reviews as a place to work. However most of the policy holders give very poor reviews as customers.
Sherman Gabrielle
Laquisha Chappell
John Meyer
Aflac has not paid 2 claims in 7 months, I have learned that 95% of people don't need it and the other 5 % will not get any help. I contacted HR where I bought my policy and they said the no longer carried them because they did not pay.
My health has gotten worse and besides begging I have had to hire a attorney, DO NOT BELIEVE THE DUCK! It is not fast pay it is no pay. I know someone halfway up in management how he could work for them? No response but he has a beautiful home and a collection of vintage cars.
Every month they ask for something else, guess they are hoping I will die. Have instructed my family to pursue legal action if I die due to negligence in part by Aflac.
Leta Perry
Amy Chastain
Finally got dental insurance for the first time in 10 years. Policy activated February 1, 2020. Was furloughed (not laid off) due to Covid March 12 and my policy terminated without ANY notification on March 20th. Ive returned to same employer as I was never laid off in mid June. No option to reinstate my policy given. I want my $26+ deducted from my paycheck back since I never had the chance to even think about taking advantage of my whole 1.5 month policy. This entire situation is PETTY so then so shall I be.
James Hilderbrand
Checked on a Daughter in law; she came to front desk and after we talked I moved on. Great business, I've known several employees over the years. They are an asset to our city.
Tony Mease
Absolute worst customer service of any company I have ever had the displeasure of being a customer of. 0 stars. Steer clear of these idiots and get a real insurance company. These cheats will lie and fraud you of your hard earned money.
Tricia Ashe
Genevieve Tully
They don't pay for freak accidents ....because it's not covered under lost wages they aren't worth the time and money. Paying for a policy I can't even use for my pain and suffering they suck
Rick Kelly
Versie Jones
kasmira lucas
Samuel Daane
Not only was our claim paid within 24 hours, they found more things to pay for than what we expected. Love this company!
Bill Harrison
Closed on Saturday, really?
Closed my account, but they keep debiting my bank account.
Andy Rettig PMP MSIT
Tina Mccarley
Can not seem to get paid for a claim.I fell like i am getting the run around when i have called.
Jay Gilhooly
I was in the hospital for four days and felt so blessed I had listened to the commercials. I am over 60 days into their appeals process. Very slow.
Kevin Smith
Great company. Good to employees and great supplemental policies.
Charles L Commander
A must see Landmark in Columbus. A true testament to entrepreneurship and started in Columbus, GA. #Aflac
James Holman
I paid for their policies for 3 years between two jobs and one time I was hospitalized for 4 days and had surgery the other time was outpatient surgery and neither time Aflac would pay me anything.
You have to be very careful and read everything before you sign anything I think in order to get paid you have to get sick on a Tuesday after 4 p.m. on a u.s. highway in a Midwestern State in order to get paid anything.
Personally I will never buy their plans again
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About Aflac
Aflac provides supplemental insurance to help pay out-of-pocket expenses your major medical insurance doesn't cover. Get started with a quote today!
Aflac is a leading provider of supplemental insurance in the United States. The company was founded in 1955 and has since grown to become one of the most recognized names in the insurance industry. Aflac's mission is to help individuals and families manage their healthcare costs by providing coverage for out-of-pocket expenses that are not covered by major medical insurance.
One of the key benefits of Aflac's supplemental insurance policies is that they provide cash benefits directly to policyholders. This means that if you experience an illness or injury, you can use your Aflac policy to help cover expenses like deductibles, copays, and other out-of-pocket costs. This can be especially helpful for people who have high-deductible health plans or who are self-employed and do not have access to traditional employer-sponsored health insurance.
Aflac offers a wide range of supplemental insurance products, including accident, cancer, critical illness, dental, disability income, hospital indemnity, life, vision and short-term disability coverage. Each product is designed to meet specific needs and provide financial protection when it's needed most.
One thing that sets Aflac apart from other insurers is its commitment to customer service. The company has received numerous awards for its customer satisfaction ratings over the years. In fact, Aflac has been named one of Fortune magazine's "World's Most Admired Companies" for 19 consecutive years.
Another advantage of choosing Aflac as your supplemental insurer is its strong financial stability rating from independent rating agencies such as AM Best Company (A+ Superior) and Standard & Poor’s (AA- Very Strong). These ratings indicate that Aflac has a strong financial foundation which allows them to pay claims promptly when they arise.
If you're interested in learning more about how Aflac can help protect you and your family from unexpected healthcare costs or want a quote on any type of coverage offered by them then visit their website today!
- Website
- aflac.com
- Phone
- 855-782-5850
- Address
- 1932 wynnton road
- Categories
- Insurance