Terrible customer service. Excessive wait times o...

Terrible customer service. Excessive wait times on phone, often over 1 hour. Long delays in claims processing. You purchase disability insurance to help pay bills when off work due to injury or illness but it is useless when it takes so long to get your money. I recommend another disability insurance company as Aflac is the worst experience I've had in many years.
If you read all of the Google reviews you will notice that Aflac employees give it good reviews as a place to work. However most of the policy holders give very poor reviews as customers.