Aena Internacional

3.5 · 2343 reviews
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J
Jose Luis Camejo Leal
Reviews 1
2020-09-28 06:06

I love this airport.

I love this airport.
Good distribution of airline counters.
Digital signage of flights, schedules and boarding gates very well distributed and in many places.
Security at the airport is good.
Baggage checks and immigration controls are fast and friendly
The T4 is the best and the most complete ...

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V
Van Hoang
Reviews 1
2020-09-27 15:09

Staff is not friendly and rather speak English. Wa...

Staff is not friendly and rather speak English. Waited for more than half an hour at te VAT refund, rang the bell many times and no one come. Asked and only the woman at the information desk can speak English, with unfriendly attitude, and what she said is keep waiting. Bad communication

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E
emmanug91
Reviews 1
2020-09-27 10:39

Airport was good. Quiet and looks new. However, it...

Airport was good. Quiet and looks new. However, it had a lot of shops and facilities closed due to covid. Which I don't understand why, considering that you need less people in ok me shop and facility, so it would be better to have multiple locations available, but anyways I guess covid makes people...

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D
Dima Harba
Reviews 1
2020-09-27 02:47

This airport is huge. The staff are so helpful and...

This airport is huge. The staff are so helpful and kind. You can easily check in and print the boarding pass using the machines available or just stand in the queue if you want. The toilets are very clean and spacious and there are plenty of them. Drinking water faucets are also available in Termina...

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Z
Zeeshan Ahmed Sheikh
Reviews 1
2020-09-26 23:51

I heard it's the largest airport in the world, don...

I heard it's the largest airport in the world, don't know if it's true. However one of friend had other experience according to him "The airport is nice and people working there are nice too. However, the problem is with the Global Exchange at terminal 4 S. They tell you that you can only have your ...

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C
Concha Cereceda Lumbreras
Reviews 1
2020-09-26 00:52

Spacious, modern, very clean and superluminous. It...

Spacious, modern, very clean and superluminous. It has four terminals: T1, T2, T3 and T4 very well connected
from Madrid by bus, subway, taxi or private vehicle. The photos are of the T1, to go by subway to Madrid from this terminal you have to go to the T3, walking is about 20 minutes and there pa...

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M
Martin Raun
Reviews 1
2020-09-25 22:21

Overall a modern, large airport, albeit with a mes...

Overall a modern, large airport, albeit with a messy system of city-access buses and inter-terminal shuttles. Lots of shops, bars yet shockingly few English-speaking staff in them. Like Madrid, Barajas is clean but boring, not to say lacking any kind of soul whatsoever...can't quite put my finger on...

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D
design incubator inc.
Reviews 1
2020-09-25 15:25

Beware of unscrupulous "Tax free" VAT money exchan...

Beware of unscrupulous "Tax free" VAT money exchange counters the real EU tax authorities have signs stating "Tax Refund" the fake Tax free counters will charge a unscrupulous fee for "processing" while the EU Tax refund counters don't charge a fee. Was charge a 60% commission at one of these fake T...

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B
Bertwin Schatt
Reviews 1
2020-09-25 14:23

Avoid if possible !!! Terrible and a NoGo.

Avoid if possible !!! Terrible and a NoGo.
- The airport is extensive and can hardly be beaten in terms of poor service.
- Smokers are discriminated against
- For stays of several hours, you should definitely go to an exit and leave the airport. You can go through security checks at any time and ...

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M
Maria Antonia Bleda
Reviews 1
2020-09-25 02:59

I have gone to accompany my daughter who was going...

I have gone to accompany my daughter who was going on Erasmus.
They did not let anyone pass who did not have a boarding pass.
It does not seem bad to me but they should enable external toilets for the companions who come from far away.
With all the security measures that are necessary.

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A
Alessandro Official TV
Reviews 1
2020-09-24 18:14

It is one of the largest airports in Europe.

It is one of the largest airports in Europe.

Very clean and well connected to the Center of Madrid through buses, metro and taxis. For internal communication you have a free transportation system through a bus that runs through the different terminals so you can make any type of air connection, o...

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J
Joana Teixeira
Reviews 1
2020-09-24 11:20

mostly not bad but if you get off a flight and the...

mostly not bad but if you get off a flight and then have another that isnt in gate a or b you do not need to go through any checks or anything which makes sense because you have just come off a flight and not left the gates. but if you have your next flight in gate a or b you have to wait in a huge ...

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L
Lawyer Mohammed H. Tarawneh
Reviews 1
2020-09-24 11:00

The airport is very good with toilets and quiet pl...

The airport is very good with toilets and quiet places to sleep and internet access is excellent.
There are many electric charging points as there are many shopping and restaurants but they do not operate 24 hours as in many airports in the capitals

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D
Denise Norris
Reviews 1
2020-09-24 00:41

Madrid Barajas Airport is huge - multiple terminal...

Madrid Barajas Airport is huge - multiple terminals all over the city, so be sure you know which terminal you are flying in and out of. You have to take a shuttle from one terminal to the other and it takes about 30 minutes with multiple stops. Give yourself enough time. Beautiful terminal, just rea...

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T
Thais Baretti
Reviews 1
2020-09-23 14:44

Awful design, you have to get there at least 4 hou...

Awful design, you have to get there at least 4 hours before your flight due to several checkpoints. Getting to one point to another is a handful. I don't mind the security but they can definitely improve in the speed of protocols.

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O
Oana Borta
Reviews 1
2020-09-23 08:00

I think it is the most disorganized airport ever s...

I think it is the most disorganized airport ever seen. The bathrooms are practically non-existent .... when you find one you have to queue even to wash your hands. The airport staff besides being rude does not even speak English. In an international airport NO ONE SPEAKS ENGLISH !!!!!

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M
Maj Rajneesh A
Reviews 1
2020-09-23 04:37

Madrid Barajas Airport located in Madrid is main a...

Madrid Barajas Airport located in Madrid is main airport for all international flights.

Very nice design and friendly airport , easy access.

Easy immigration and checks which takes up to 10 mins.

Then U can enjoy the duty free abs stores...

They have nice premium lounges...

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I
Ioannis Chatzinikolaou
Reviews 1
2020-09-23 00:53

It's not even better. As soon as you arrive you th...

It's not even better. As soon as you arrive you think you are in the Sahara desert or in a North African country. The surrounding area is dry and barren like a skull. The distances to the airport are great but there are plenty of good shops, restaurants and cafes. From this airport you can travel al...

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G
Ganagu Geesha
Reviews 1
2020-09-22 23:19

Worst airport ever. Today me and my husband went ...

Worst airport ever. Today me and my husband went to bag drop off counter for Ryan air. And we waited more than 1.5hrs in the long queue then they said counter closed. And we have to took our check in bag with us and ran to the flight. We went through the custom office. They didn t care and dnt lik...

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F
Fabio Ripamonti
Reviews 1
2020-09-22 12:03

A very nice airport, to reach the gate I had to wa...

A very nice airport, to reach the gate I had to walk 40 minutes it would be convenient if there was a transport service from one gate to the other. Some people who were at the boarding desk seemed a little rude to me, they weren't from the airline. For the rest, everything is very nice and quiet and...

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M
Michael Markovicz
Reviews 1
2020-09-21 21:15

The best transfer airport I know. Despite its imme...

The best transfer airport I know. Despite its immense size, everything is well organized here. Check-in and transfers have always been perfect and stress-free in recent years. The building complex is also architecturally very successful.

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D
Daniel de Haro Barbero
Reviews 1
2020-09-21 03:35

Spectacular airport and more its famous T4 and T4S...

Spectacular airport and more its famous T4 and T4S, perhaps one of the best airports in the world regarding the communication by subway to the city center or the train and AVE stations without stepping on the street. Inside the airport, clear information, given its large dimensions and a transfer ai...

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C
Consuelo Belen Izquierdo Molina
Reviews 1
2020-09-21 03:01

Flight time, 7:00 a.m. Boarding time, 4: 00h. Time...

Flight time, 7:00 a.m. Boarding time, 4: 00h. Time the worker arrives (only 1) to his position 5:00. As usual, many people sleeping on the floor and there is not a seat to wait semi-correctly .... Well, as a shot, a worker walks through the halls forcing people to join. How strong!!!!!

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M
Michael Decker
Reviews 1
2020-09-21 01:01

Madrid is maybe the worst big, capital city, inter...

Madrid is maybe the worst big, capital city, international airport I have visited. Direction signage is poor, making navigating the huge airport frustrating. Queues are very long and poorly managed. I waited an hour to get my passport stamped to leave the country in Terminal 4S at mid day. Unaccepta...

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G
Gaston Campos Gomez
Reviews 1
2020-09-20 23:35

I only visited this airport when I arrived in Madr...

I only visited this airport when I arrived in Madrid so cannot say I saw a lot of it. It does though seem HUGE. After walking through security and getting my suitcase, process was slow because of a strike, I walked, and walked, and walked, until finally reaching the subway station that took me all t...

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F
Fernando Pablo Calvo Garnica
Reviews 1
2020-09-20 18:51

The best airport in Spain with a big difference. C...

The best airport in Spain with a big difference. Correct and clear indications in Spanish in English. Ideograms, pictograms, information panels at the forefront of Europe. Clean and safe. With a variety of added services, shops, cafes, restaurants. And improving every day.

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G
Ghassan Elgeadi
Reviews 1
2020-09-20 09:36

As a large airport it is not bad as a facility for...

As a large airport it is not bad as a facility for customers to go through the very bad since the distances are long do not care for the elderly. They do not have preferential access for pregnant women or families with children or the elderly. There is no help from the airport staff for when you hav...

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E
Edna
Reviews 1
2020-09-20 08:33

A good airport, especially for those who want to p...

A good airport, especially for those who want to practice jogging or walking ... big and sometimes the connection time between one flight and another is very little time, we only have to run and a lot!
At most it is clean and well signposted and good infrastructure.
Security is also very good, we ...

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Y
Yury Be
Reviews 1
2020-09-18 22:02

Shame on you, Madrid Barajas International Airport...

Shame on you, Madrid Barajas International Airport, like many others. Passangers who stay for long connection in T1 terminal, especially at night, like medieval people, must sleep on dusty floor hugging their belongings, just near check-in desks of companies who earn millions yearly (and can not aff...

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